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Chapter 7
Positive, Neutral,and Social BusinessMessages
 
 
Types of Messages
•Positive or neutral•Claims•Adjustments•Social business messages
 
 
Positive or Neutral Message
•Information will be pleasant,favorable, or neutral to the receiver• The message may
–Provide routine or unsolicitedinformation–Request information or action–Respond favorably to a request forinformation or action
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