Schedule of Procedures Issuance of No Objection Certificate - Shipment of Human Remains Step Client 1 Client requests "Death Information Sheet"

Location Shipment of Human Remains Desk Shipment of Human Remains Desk Service Provider 1) Provide client with Death Information Sheet 2) Explain to client how to fill-up the form Person-in-Charge ANS Staff Fee None Form Death Information Sheet Death Information Sheet Duration 5mins

Fill up Death Information Sheet

1) Receive and review information indicated by client ANS Staff in the Death Information Sheet 1) Receive and review documents submitted by ANS Staff client, 2) Provide client with the Information Sheet on Procedures and brief them of the required procedures by Saudi authorities

None

30 mins

Submit the following: 1) Original Philippine Passport of the deceased, 2) Shipment of Human Death notification from the hospital (with English translation), 3) Police Remains Desk Report (with English translation), 4) List of the deceased personal belongings. Attestation by a disinterested Filipino national required, 5) Death Certificate for non-Saudis (with English translation), 6) Letter of Acceptance of Human Remains from the family of the deceased; 7) Affidavit from the family of the deceased not to conduct autopsy on the remains

None

Information Sheet on 15 mins Procedures

1) Client collects Official Receipt for Notarial Services for the issuance of the Cashier - Window 1 at "No Objection Certificate", 2) Pay SAR 100 with the Embassy's cashier Consular Section

1) Prepare "No Objection Certificate" 2) Refer to ANS ANS Staff, ANS translator for translation translator, Cashier

Saudi Riyals 100 None

Official Receipt

10 mins

Undergo interview by ANS Assistant Head

Office of the Assistant Head, 1) Conduct interview of the client on the ANS circumstances of the death, 2) Examine the required documents submitted, 3) Remind client to submit computation of end-of-service benefits to concerned Saudi Labor Office, 4) If client is NOK, require execution of Affidavit on the cause of death, conduct of autopsy, if requested and acceptance of human remains in Phl, 5) Sign "No Objection Certificate" accordingly

ANS Assistant Head

None

15 mins

Collect stamped copies of the "No Objection Certificate", Saudi death certificate, medical report, police report, photocopy of the Philippine passport of the deceased. Collect original passport

Shipment of Human Remains Desk

1) Provide five photocopies of the signed No ANS Staff Objection Certificate with Embassy seal, 2) Stamp with Embassy seal copies of the submitted documents, 3) Retain a set of copies of the documents submitted

None

None

5 mins

Obtain contact information of ANS Staff

Shipment of Human Remains Desk

Provide contact information of the ANS Staff concerned

ANS Staff

None

Contact information 2 mins card

Provide updates on developments regarding the shipment of remains

N/A. May be done by phone 1) Receive updates on the clearance process with or email concerned Saudi authorities

ANS Staff

None

None

Seven calendar days

Schedule of Procedures End-of-service benefits and insurance claim Step 1 Client Location Request Assistance to Nationals ESB Desk Form from ANS Staff Service Provider Person-in-Charge 1) Provide client with Request ANS Staff for Assistance Form 2) Explain to client how to fill-up the form 1) Receive and review ANS Staff information indicated by client in the Request for Assisatnce Form ANS Staff 1) Receive and review documents submitted by client, 2) Explain procedures for processing of ESB claims and insurance, 3) Refer to POLO-OWWA if deceased is documented worker Fee None Form Request for Assistance Form Duration 5 mins

Fill up Request for Assistance Form

ESB Desk

None

Request for Assistance Form

30 mins

Undergo interview by ANS Staff.

ESB Desk

None

1) Copy of Philippine Passport of 20 mins the deceased, 2) Death Certificate for non-Saudis (with English translation), 3) Original Philippine Passport of client or a photocopy; 4) Marriage Contract or Birth Certificate of client showing relation to deceased authenticated by the DFA, 5) Copy of employment contract, 6) Copy of Insurance Policy or GOSI membership number, 7) Medical or Police Report of the deceased, 6) Other documents to support claim (Special Power of Attorney, Affidavit of Heirship, Affidavit of Guardianship authenticated by DFA

Obtain contact information of ANS Staff Follow-up with ANS Staff

ESB Desk

Provide contact information of ANS Staff the ANS Staff concerned ANS Staff

None

Contact information card

2 mins

N/A. May be done by phone or 1) Provide updates based on email action taken

None

None

Seven calendar days

Schedule of Procedures Blood money and private rights claims Step 1 Client Request Assistance to Nationals Form from ANS Staff Location Blood money desk Service Provider 1) Provide client with Request for Assistance Form 2) Explain to client how to fill-up the form Person-inFee Charge ANS Staff None Form Request for Assistance Form Duration 5 mins

Fill up Request for Assistance Blood money desk Form

1) Receive and review ANS Staff information indicated by client in the Request for Assisatnce Form 1) Receive and review ANS Staff documents submitted by client, 2) Explain procedures for processing of ESB claims and insurance, 3) Refer to POLO-OWWA if deceased is documented worker

None

Request for Assistance Form

30 mins

Undergo interview by ANS Staff.

Blood money desk

None

1) Copy of Philippine Passport of the 20 mins deceased, 2) Death Certificate for non-Saudis (with English translation), 3) Original Philippine Passport of client or a photocopy; 4) Marriage Contract or Birth Certificate of client showing relation to deceased authenticated by the DFA, 5) Police Report of the deceased, 6) Special Power of Attorney, Affidavit of Heirship, Affidavit of Guardianship authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of Foreign Affairs, and Saudi Ministry of Justice Contact information card 2 mins

Obtain contact information of Blood money desk ANS Staff Follow-up with ANS Staff N/A. May be done by phone or email

Provide contact information of the ANS Staff concerned 1) Provide updates based on action taken

ANS Staff

None

ANS Staff

None

None

Seven calendar days

Schedule of Procedures Financial Support Step Client Location Service Provider Person-inCharge Fee Form Duration

Request Assistance to Nationals Form from ANS Staff Fill up Request for Assistance Form

Financial Support Desk

1) Provide client with Request for ANS Staff Assistance Form 2) Explain to client how to fill-up the form 1) Receive and review ANS Staff information indicated by client in the Request for Assisatnce Form 1) Receive and review ANS Staff accomplished Request for Assistance Form, 2) Secure from client Marriage Contract, Birth Certificate of child/ren authenticated by DFA, and employment records (employment contract, POEA deployment records, 3) Secure from client contact information of subject, employment details, and other pertinent information

None

Request for Assistance Form

5 mins

Financial Support Desk

None

Request for Assistance Form

30 mins

Undergo interview by ANS Staff.

Financial Support Desk

None

1) Marriage Contract or Birth Certificate of client or subject's child/ren authenticated by the DFA, 2) Copy of employment contract, 3) POEA deployment records 4) Copies of other pertinent documents

20 mins

Obtain contact Financial information of ANS Staff Support Desk Follow-up with ANS Staff N/A. May be done by phone or email

Provide contact information of the ANS Staff ANS Staff concerned 1) Provide updates based on action taken ANS Staff

None

Contact information card

2 mins

None

None

Seven calendar days

Schedule of Procedures Whereabouts Step Client Location Service Provider PersonFee inCharge ANS Staff None Form Duratio n 5 mins

Request Assistance to Nationals Form from ANS Staff Fill up Request for Assistance Form

Whereabouts Desk

1) Provide client with Request for Assistance Form 2) Explain to client how to fill-up the form 1) Receive and review information indicated by client in the Request for Assisatnce Form 1) Receive and review accomplished Request for Assistance Form, 2) Secure from client Marriage Contract, Birth Certificate of child/ren authenticated by DFA, and employment records (employment contract, POEA deployment records, 3) Secure from client contact information of subject, employment details, and other pertinent information Provide contact information of the ANS Staff concerned

Request for Assistance Form

Whereabouts Desk

ANS Staff None

Request for Assistance Form

30 mins

Undergo interview by ANS Staff.

Whereabouts Desk

ANS Staff None

1) Marriage Contract or Birth Certificate of client or subject's child/ren authenticated by the DFA, 2) Copy of employment contract, 3) POEA deployment records 4) Copies of other pertinent documents

20 mins

Obtain contact information of ANS Staff Follow-up with ANS Staff

Whereabouts Desk N/A. May be done by phone or email

ANS Staff None

Contact information card

2 mins

1) Provide updates based on action ANS Staff None taken

None

Seven calendar days

Schedule of Procedures Jail Visitation / Assistance to Detained Nationals

Walk-in clients
Step 1 Client Request Assistance to Nationals Form from ANS Staff Location Male / female Detention Desk Service Provider 1) Provide client with Request for Assistance Form 2) Explain to client how to fill-up the form Person-in-Charge ANS Staff Fee None Form Duration Request for 5 mins Assistance Form composed of: 1) information sheet 2) sworn statement Request for Assistance Form 30 mins

Fill up Request for Male / female Assistance Form to put Detention Desk on record the particular request for assistance Undergo interview by Male / female ANS Staff. Detention Desk

1) Receive and review information indicated by client in the Request for Assisatnce Form

ANS Staff

None

1) Receive and review accomplished ANS Staff Request for Assistance Form, 2) Secure from client any availbale identification card from the cleint, 3) Obtain from the cleint any identification card of the detained Filipino, 4) Secure from client contact information of subject, employment details, details on detention, and other pertinent information Provide contact information of the ANS Staff concerned ANS Staff

None

30 to 120 If available: 1) Copy of Philippine mins passport, 2) Saudi residence ID (iqama), 3) Copy of employment contract, 4) Copy of OWWA Membership card Contact information card 2 mins

Obtain contact information of ANS Staff

Male / female Detention Desk

None

ATN Case Officer submits a report to the DFA through OUMWA. N.B.: Post reports may also be routed to other offices within the DFA, other FSPs and referred to other PHL govt agencies

1-5 days

Follow-up with ATN Case Officer Submit additional information as may be required under the circumstances.

N/A. May be done 1) Provide updates based on action taken ANS Staff by phone or email or replies received from OUMWA

None

None

Seven calendar days

Additional report/s may be submitted to the DFA to properly address the concerns of the client; OUMWA replies to the report submitted by Post.

Telephone inquiries
Step 1 Client Client calls the Embassy Location Male / female Detention Desk Service Provider Person-in-Charge Answers the inquiries of the client. ANS Staff Based on the telephone conversation with the client, the ATN Case Officer may invite the client to visit the Embassy to put on record the request for assistance. Fee None Form Duration 30 to 60 mins

Male / female Client visits the Detention Desk Embassy. Fill up Request for Assistance Form to put on record the particular request for assistance Undergo interview by Male / female ANS Staff. Detention Desk

Assist client in filling out the monitoring sheet.

ANS Staff

None

Request for 30 mins Assistance Form composed of: 1) information sheet 2) sworn statement

ANS Staff 1) Receive and review accomplished Request for Assistance Form, 2) Secure from client any availbale identification card from the cleint, 3) Obtain from the cleint any identification card of the detained Filipino, 4) Secure from client contact information of subject, employment details, details on detention, and other pertinent information

None

30 to 120 If available: 1) Copy of Philippine mins passport, 2) Saudi residence ID (iqama), 3) Copy of employment contract, 4) Copy of OWWA Membership card

Obtain contact information of ANS Staff

Male / female Detention Desk

Provide contact information of the ANS Staff concerned ATN Case Officer submits a report to the DFA through OUMWA. N.B.: Post reports may also be routed to other offices within the DFA, other FSPs and referred to other PHL govt agencies

ANS Staff

None

Contact information card

2 mins

1-2 days

Follow-up with ATN Case Officer Submit additional information as may be required under the circumstances.

N/A. May be done 1) Provide updates based on action taken ANS Staff by phone or email or replies received from OUMWA

None

None

Seven calendar days

Additional report/s may be submitted to the DFA to properly address the concerns of the client; OUMWA replies to the report submitted by Post.

Written inquiries from DFA or third parties

Step 1 Client Location Client sends a letter to Male / female the Embassy Detention Desk Service Provider Answers the inquiries of the client in a letter based on the contents of the clients letter The ATN Case Officer may invite the client to appear before the Embassy for further details. If the letter is from third parties, then the inquiry is referred to DFA-OUMWA. Person-in-Charge ANS Staff Fee None Form Duration 30 to 60 mins

Client visits the Male / female Detention Desk Embassy. Fill up Request for Assistance Form to put on record the particular request for assistance Undergo interview by Male / female ANS Staff. Detention Desk

Assist client in filling out the monitoring sheet.

ANS Staff

None

Request for 30 mins Assistance Form composed of: 1) information sheet 2) sworn statement

ANS Staff 1) Receive and review accomplished Request for Assistance Form, 2) Secure from client any availbale identification card from the cleint, 3) Obtain from the cleint any identification card of the detained Filipino, 4) Secure from client contact information of subject, employment details, details on detention, and other pertinent information

None

If available: 1) 30 to 120 Copy of Philippine mins passport, 2) Saudi residence ID (iqama), 3) Copy of employment contract, 4) Copy of OWWA Membership card

Obtain contact information of ANS Staff

Male / female Detention Desk

Provide contact information of the ANS Staff concerned ATN Case Officer submits a report to the DFA through OUMWA. N.B.: Post reports may also be routed to other offices within the DFA, other FSPs and referred to other PHL govt agencies

ANS Staff

None

Contact information card

2 mins

1-2 days

Follow-up with ATN Case Officer Submit additional information as may be required under the circumstances.

N/A. May be done 1) Provide updates based on action taken ANS Staff by phone or email or replies received from OUMWA

None

None

Seven calendar days

Additional report/s may be submitted to the DFA to properly address the concerns of the client; OUMWA replies to the report submitted by Post.

Jail visits
Step 1 Client Location Male / female Detention Desk Male / female Detention Desk Male / female Detention Desk Service Provider Draft and send Note Verbale to the Saudi MFA to schedule a visit to the Filipino detainees. Person-in-Charge ANS Staff Fee None Form Note Verbale Duration 1 day

Followsup with the Saudi MFA and the ANS Staff various jails the approval of the proposed visit. Prepare necessary letters for the Filipinos ANS Staff to be visited. Prepare topics for discussion with the concerned authorities present during the Consular visit.

None

60 mins

None

Letter addressed to detained Filipino

From the time the Note Verbale is transmitte d up to one day before the scheduled visit
0.5 to 2 days 1-5 days

Discuss concerns during the Consular visit.

5 6 Submit additional information as may be required under the circumstances.

Jail facility where Conduct Consular visit Filipino is detained Draft report to the Department on the result of the Jail visit.

ANS Staff

None

Contact information card

Additional report/s may be submitted to the DFA to properly address the concerns of the client; OUMWA replies to the report submitted by Post.