Diploma in Tourism Management

DUSMAHOMED Goolamally 2012

Definition and meaning of empowerment. (Explain with references) Empowerment is a practice, or set of practices involving the delegation of responsibility down the hierarchy so as to give employees increased decisionmaking authority in respect to the execution of their primary work tasks (Leach, Wall, & Jackson 2003, p. 28). Initiatives use by management for empowering. I. Training / Carrier path Career pathing is the process used by an employee to chart a course within an organization for his career development. Career pathing involves understanding what knowledge, skills, personal characteristics, and experience are required for an employee to progress his or her career. Responsibility Responsibility is the obligation to accomplish the goals related to the position and the organization. Responsible employee must be quick to identify areas of potential problems, continually search for solutions, and be alert to new opportunities and ways to take advantage of the best ones. How effectively goals and objectives are accomplished depends on how well the company goals are broken down into jobs and assignments. Authority Authority is seen as the legitimate right of a person to exercise influence or the legitimate right to make decisions, to carry out actions, and to direct others. Authority is given to different staff having different responsibilities so that they can be free to take necessary action or change within the organization. Guidance Even though staff got authority and may be experienced, they must always be guided to see if they are on the right track. Sometime with many reponsibilities they may be stress out and skip some vital procedures which in future can have a bad image of the company.
1|Page

II.

III.

IV.

Diploma in Tourism Management

DUSMAHOMED Goolamally 2012

Support by seniors Supervisors and managers must always support their subbordinate in every acttion they take as some other staff may resist to change to be implemented. Managers must forecast the impact of that change and support if it is a good one. Motivation Motivation is a very important aspect of any work place, if the employees are not motivated then there is no job satisfaction and this leads to reduced productivity. Employee motivation is different for different organizations and for different employees Some of the ways to motivate employees could be either intrinsic or extrinsic: Appropriate compensation and benefits Give recognition, rewards and value to their work Create a hierarchy for transitions and promotions Scope for growth by job rotation, training and development measures Give them a road-map for their growth by aligning their competencies respectively Create an environment that they would hate to leave. VI.

V.

Claimed benefits of empowerment in hospitality. I. II. III. IV. V. VI. VII. VIII. High profits High quality Lower labour cost / Lower turn over Increase productivity Improve labour stability More repeat business Greater customer satisfaction Complaints dealt quickly

2|Page