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  • Escalation Process

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    Shriharsh Bhat
    207 views1 page
    Quality Auditor Incase of any disconnect with agent, to be escalated within 24 Hrs agent Quality Auditor Team LeaderOps Incase of disconnect with Team Leader - Ops. AM - Quality manager - ops.

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    Quality Auditor Incase of any disconnect with agent, to be escalated within 24 Hrs agent Quality Auditor Team LeaderOps Incase of disconnect with Team Leader - Ops. AM - Quality manager - ops.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT or read online from Scribd
    Flag for inappropriate content
    207 views1 page

    Escalation Process

    Uploaded by

    Shriharsh Bhat
    Quality Auditor Incase of any disconnect with agent, to be escalated within 24 Hrs agent Quality Auditor Team LeaderOps Incase of disconnect with Team Leader - Ops. AM - Quality manager - ops.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT or read online from Scribd
    Flag for inappropriate content
    of 1

    Quality Auditor Agent

    Incase of any disconnect with agent, to


    be escalated within 24 Hrs

    Quality Auditor Team Leader- Ops

    Incase of disconnect with Team Leader


    - Ops, to be escalated within 24 Hrs

    AM - Quality AM - Ops

    Incase of disconnect with AM - Ops, to


    be escalated within 24 Hrs

    AM - Quality Manager - Ops


    Incase of any disconnect with , to be
    escalated within 24 Hrs

    Client

    Incase of any disconnect with agent, to


    be escalated within 24 Hrs

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