Escalation Matrix

S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
1 EAST bhubaneshw
ar
1860-345-7439
0674-2539924
sahu.simanchala
9937009340
sahu.simanchala@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
bamadev.sankhua
9937479201
bamadev.
sankhua@sifycorp.com
sudhansu.bhusan
9007055347
sudhansu.
bhusan@sifycorp.com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
khandelwal@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
2 EAST calcutta 1860-345-7439
033-22893704
parijat.prasoon
9830015020
parijat.prasoon@sifycorp.
com
Rohit Khandelwal
9007760624
rohit.khandelwal@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
krishnan.sankarnarayan
9830079853
krishnan.
sankarnarayan@sifycorp.
com
satyam.roy
9836324447
satyam.roy@sifycorp.com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
khandelwal@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
3 EAST guwahati 1860-345-7439
0361-2638062
Hemendra_Bora
9854053271
Hemendra_Bora@sifycorp.
com
samlish.haque
8812942474
samlish.haque@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
amzad.borbhuyain
9854053270
amzad.
borbhuyain@sifycorp.com
sudhansu.bhusan
9007055347
sudhansu.
bhusan@sifycorp.com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
khandelwal@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
4 EAST jamshedpur 1860-345-7439
0657-2226165
Sunil Kumar Sharma
9934011296
sunil.sharma@sifycorp.
com
shrikant.singh
7541807112
shrikant.singh@sifycorp.
com
Sunil Kumar
9934011297
kumar.sunil@sifycorp.com
sudhansu.bhusan
9007055347
sudhansu.
bhusan@sifycorp.com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
khandelwal@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
Page 2 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
5 EAST patna 1860-345-7439
0612-2213215
rajesh.tiwari
9771402083
rajesh.tiwari@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
praveen.kmr
9771418390
praveen.kmr@sifycorp.com
sudhansu.bhusan
9007055347
sudhansu.
bhusan@sifycorp.com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
khandelwal@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
6 EAST siliguri 1860-345-7439
0353-2539654
sukalyan.laskar
9800016106
sukalyan.laskar@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
krishnan.sankarnarayan
9830079853
krishnan.
sankarnarayan@sifycorp.
com
mriganka.dey
9830349121
mriganka.dey@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Gopal Khandelwal
9830009933
gopal.
khandelwal@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
7 NORTH chandigarh 1860-345-7439
0172-2620309
sumeet.kumar
9815364582
sumeet.kumar@sifycorp.
com
arunkumar.omprakash
7508639012
arunkumar.
omprakash@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Mandeep Singh Sohal
9910822999
mandeep.baldev@sifycorp.
com
ashish.bagga
9216447900
ashish.bagga@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
8 NORTH delhi 1860-345-7439
011-26933201
Syed Fuzailuddin Ashrafi
8800466876
syed.ashrafi@sifycorp.com
Aftab Shaukat
9910067982
aftab.shaukat@sifycorp.
com
rajeshkumar.chunilal
9871399944
rajeshkumar.
chunilal@sifycorp.com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
Page 3 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
9 NORTH gurgaon 1860-345-7439
011-26933201
Syed Fuzailuddin Ashrafi
8800466876
syed.ashrafi@sifycorp.com
Aftab Shaukat
9910067982
aftab.shaukat@sifycorp.
com
rajeshkumar.chunilal
9871399944
rajeshkumar.
chunilal@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
10 NORTH jaipur 1860-345-7439
011-26933201
robin.singh
9829480035
robin.singh@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Amit_Kalla
9829295574
Amit_Kalla@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
11 NORTH jodhpur 1860-345-7439
02912-600141
robin.singh
9829480035
robin.singh@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Amit_Kalla
9829295574
Amit_Kalla@sifycorp.com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
Page 4 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
12 NORTH kanpur 1860-345-7439
0512-2306082
ankit.pandey
8400702242
ankit.pandey@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
aoves.farooqui
9198333786
aoves.farooqui@sifycorp.
com
Rajneesh Kumar Baiswar
8009228183
rajneesh.
baiswar@sifycorp.com
ashish.tandon
9936749657
ashish.tandon@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
13 NORTH karnal 1860-345-7439
0184-2251311
sumeet.kumar
9815364582
sumeet.kumar@sifycorp.
com
arunkumar.omprakash
7508639012
arunkumar.
omprakash@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Mandeep Singh Sohal
9910822999
mandeep.baldev@sifycorp.
com
ashish.bagga
9216447900
ashish.bagga@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
14 NORTH kota 1860-345-7439
0744-2324667
robin.singh
9829480035
robin.singh@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Amit_Kalla
9829295574
Amit_Kalla@sifycorp.com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
15 NORTH lucknow 1860-345-7439
0522-2207908
ankit.pandey
8400702242
ankit.pandey@sifycorp.
Ajay Kumar Sharma
9871102784
ajaykumar.
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
Page 5 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
sharma@sifycorp.com
Rajneesh Kumar Baiswar
8009228183
rajneesh.
baiswar@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
com
ashish.tandon
9936749657
ashish.tandon@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
16 NORTH ludhiana 1860-345-7439
0161-2400906
0161-5056979
0161-5057204
sumeet.kumar
9815364582
sumeet.kumar@sifycorp.
com
arunkumar.omprakash
7508639012
arunkumar.
omprakash@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Mandeep Singh Sohal
9910822999
mandeep.baldev@sifycorp.
com
Neeraj Dogra
9872300793
neeraj.dogra@sifycorp.com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
17 NORTH varanasi 1860-345-7439
0542-2225047
ankit.pandey
8400702242
ankit.pandey@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ajay Kumar Sharma
9871102784
ajaykumar.
sharma@sifycorp.com
Soorjo Gopal Chatterjee
9717221975
chatterjee.soorjo@sifycorp.
com
Rajneesh Kumar Baiswar
8009228183
rajneesh.
baiswar@sifycorp.com
ashish.tandon
9936749657
ashish.tandon@sifycorp.
com
Vinod Gupta
9958010585
vinod.gupta@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Suman Das
8130300800
suman.das@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
18 SOUTH_AP hyderabad 1860-345-7439
040-23230935
040-23230936
Ashoka S Raju Mudunuri
9948928888
ashoka.
mudunuri@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
sarma.remella
9642991991
sarma.remella@sifycorp.
com
Chandra Sekhar
Mallampati
9642531456
mallampati.
chandra@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Govardhan K
9866176799
govardhan_k@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
Page 6 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
19 SOUTH_AP kakinada 1860-345-7439
0884-2342633
Ashoka S Raju Mudunuri
9948928888
ashoka.
mudunuri@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
sarma.remella
9642991991
sarma.remella@sifycorp.
com
Chandra Sekhar
Mallampati
9642531456
mallampati.
chandra@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Govardhan K
9866176799
govardhan_k@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
20 SOUTH_AP vijayawada 1860-345-7439
0866-2488104
Ashoka S Raju Mudunuri
9948928888
ashoka.
mudunuri@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
sarma.remella
9642991991
sarma.remella@sifycorp.
com
Chandra Sekhar
Mallampati
9642531456
mallampati.
chandra@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Govardhan K
9866176799
govardhan_k@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
21 SOUTH_AP vizag 1860-345-7439
0891-2716913
Ashoka S Raju Mudunuri
9948928888
ashoka.
mudunuri@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
sarma.remella
9642991991
sarma.remella@sifycorp.
com
Chandra Sekhar
Mallampati
9642531456
mallampati.
chandra@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Govardhan K
9866176799
govardhan_k@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
22 SOUTH_KA bangalore 1860-345-7439
080-22289607
Ganesh K V
9886564567
ganesh.
venkateshwarulu@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Parveen Kumar Sharma
9686355800
parveen.sharma@sifycorp.
com
Poornachandra Rao G
9886533366
poornachandra.
rao@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Atul Tufchi
9916110047
atul.tufchi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
23 SOUTH_KA belgaum 1860-345-7439 Ganesh K V
9886564567
ganesh.
venkateshwarulu@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Parveen Kumar Sharma
9686355800
parveen.sharma@sifycorp.
com
Poornachandra Rao G
9886533366
poornachandra.
rao@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Atul Tufchi
9916110047
atul.tufchi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
24 SOUTH_KA hubli 1860-345-7439 Ganesh K V Parveen Kumar Sharma Poornachandra Rao G Atul Tufchi Anurag Verma
Page 7 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
0836-2258910 9886564567
ganesh.
venkateshwarulu@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
9686355800
parveen.sharma@sifycorp.
com
9886533366
poornachandra.
rao@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
9916110047
atul.tufchi@sifycorp.com
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
25 SOUTH_KA mangalore 1860-345-7439
0824-2410117
0824-2410081
Ganesh K V
9886564567
ganesh.
venkateshwarulu@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Parveen Kumar Sharma
9686355800
parveen.sharma@sifycorp.
com
Poornachandra Rao G
9886533366
poornachandra.
rao@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Atul Tufchi
9916110047
atul.tufchi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
26 SOUTH_KA mysore 1860-345-7439
0821-2415720
Ganesh K V
9886564567
ganesh.
venkateshwarulu@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Parveen Kumar Sharma
9686355800
parveen.sharma@sifycorp.
com
Poornachandra Rao G
9886533366
poornachandra.
rao@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Atul Tufchi
9916110047
atul.tufchi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
27 SOUTH_KL calicut 1860-345-7439
0495-2761990
jayaprakash.narayanan
9746104349
jayaprakash.
narayanan@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
praveen.sathyan
9895298257
praveen.sathyan@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
28 SOUTH_KL cochin 1860-345-7439
0484-2415311
0484-2415316
jayaprakash.narayanan
9746104349
jayaprakash.
narayanan@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
praveen.sathyan
9895298257
praveen.sathyan@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
29 SOUTH_KL trivandrum 1860-345-7439
0471-2470019
0471-2470023
jayaprakash.narayanan
9746104349
jayaprakash.
narayanan@sifycorp.com
praveen.sathyan
9895298257
praveen.sathyan@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Page 8 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
30 SOUTH_TN chennai 1860-345-7439
044-22540865
044-22540866
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Dhanu Raman V
9894618081
dhanu.raman@sifycorp.
com
Niyajudheen A
9840370444
niyajudheen.
aboobucker@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
31 SOUTH_TN coimbatore 1860-345-7439
0422-2210830
hariharan.selvaraj
8754020782
hariharan.
selvaraj@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Dhanu Raman V
9894618081
dhanu.raman@sifycorp.
com
Niyajudheen A
9840370444
niyajudheen.
aboobucker@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
32 SOUTH_TN madurai 1860-345-7439
0452-2523041
kumaresan.chinnaraja
9566662001
kumaresan.
chinnaraja@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Dhanu Raman V
9894618081
dhanu.raman@sifycorp.
com
Niyajudheen A
9840370444
niyajudheen.
aboobucker@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
33 SOUTH_TN pondicherry 1860-345-7439
0413-2228456
ezhil.arasan
9655673238
ezhil.arasan@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Dhanu Raman V
9894618081
dhanu.raman@sifycorp.
com
raj.mohan
9500909002
raj.mohan@sifycorp.com
Niyajudheen A
9840370444
niyajudheen.
aboobucker@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
34 SOUTH_TN trichy 1860-345-7439
0431-2401070
rangasamy.shanmugam
8220009082
rangasamy.
shanmugam@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Dhanu Raman V
9894618081
dhanu.raman@sifycorp.
com
Niyajudheen A
9840370444
niyajudheen.
aboobucker@sifycorp.com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Abdul Khader S
9884091285
abdul.khader@sifycorp.
com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
Page 9 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
35 WEST ahmedabad 1860-345-7439
079-26586037
079-26584347
ccs_amd@sifycorp.
com
Jayprakash Prajapati
9979938044
jayprakash.
prajapati@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
36 WEST aurangabad 1860-345-7439
0240-2348255
gio_agd@sifycorp.
com
ccs_pnq@sifycorp.
com
kamlesh.galande
9923420909
kamlesh.
galande@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Srinivas Basutkar
9850882464
srinivas.basutkar@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
37 WEST baroda 1860-345-7439
0265-2309105
ccs_amd@sifycorp.
com
Tarun Khandelwal
9099938253
khandelwal.
tarun@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
38 WEST bhopal 1860-345-7439
0755-2777920
0755-27779201
ccs_bho@sifycorp.
com
Gaurav Sharma
9893364098
gaurav.sharma@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Harpal Singh
9619195099
harpal.singh@sifycorp.com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
39 WEST goa 1860-345-7439
0832-2420955
ccs_goa@sifycorp.
com
Shashank A Charya
9987324336
shashank.
charya@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
40 WEST indore 1860-345-7439
0731-2548521
0731-2548524
ccs_bho@sifycorp.
com
Gaurav Sharma
9893364098
gaurav.sharma@sifycorp.
com
Harpal Singh
9619195099
harpal.singh@sifycorp.com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Page 10 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
41 WEST jamnagar 1860-345-7439
0288-2556637
ccs_amd@sifycorp.
com
Jayprakash Prajapati
9979938044
jayprakash.
prajapati@sifycorp.com
prashant.bhatti
9377855505
prashant.bhatti@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
42 WEST mumbai 1860-345-7439
022-26160518
ccs_bom@sifycorp.
com
Pritam Pandurang
Birwadkar
8454849432
pritam.birwadkar@sifycorp.
com
Swapnil H Gujar
9819077532
swapnil.gujar@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Ninad R Orpe
9820489540
ninad.orpe@sifycorp.com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
43 WEST nagpur 1860-345-7439
0712-2221779
ccs_pnq@sifycorp.
com
gio_ngp@sifycorp.
com
kamlesh.galande
9923420909
kamlesh.
galande@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Srinivas Basutkar
9850882464
srinivas.basutkar@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
44 WEST nasik 1860-345-7439
0253-2318233
ccs_pnq@sifycorp.
com
gio_nsk@sifycorp.
com
kamlesh.galande
9923420909
kamlesh.
galande@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
Srinivas Basutkar
9850882464
srinivas.basutkar@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
Page 11 / 13
Escalation Matrix
S.
N
o
Region Location Helpdesk Nos 1st level Escalation
(ETR Elaps)
2nd level Escalation
(ETR + 1Hr)
3rd level Escalation
(ETR + 2Hr)
4th level Escalation
(ETR + 3Hr)
5th level Escalation
(ETR + 4Hr)
com com
45 WEST pune 1860-345-7439
020-26051090
ccs_pnq@sifycorp.
com
kamlesh.galande
9923420909
kamlesh.
galande@sifycorp.com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Srinivas Basutkar
9850882464
srinivas.basutkar@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
46 WEST raipur 1860-345-7439
0771-2886329
0771-2886350
ccs_bho@sifycorp.
com
gio_rai@sifycorp.
com
Gaurav Sharma
9893364098
gaurav.sharma@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Harpal Singh
9619195099
harpal.singh@sifycorp.com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
47 WEST rajkot 1860-345-7439
0281-2458504
ccs_amd@sifycorp.
com
Jayprakash Prajapati
9979938044
jayprakash.
prajapati@sifycorp.com
prashant.bhatti
9377855505
prashant.bhatti@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
48 WEST surat 1860-345-7439
0261-2340642
ccs_amd@sifycorp.
com
Jayprakash Prajapati
9979938044
jayprakash.
prajapati@sifycorp.com
Hemant Girishbhai Patel
9825860768
hemant.patel@sifycorp.
com
dharaniraja.doss
9941012272
dharaniraja.doss@sifycorp.
com
Brijesh H Prajapati
9920440722
brijesh.prajapati@sifycorp.
com
Ravinder Singh Keer
9867004284
ravinder.keer@sifycorp.
com
Raja Sekharam U
9962518664
raja.sekharam@sifycorp.
com
Riyazuddin Sarkazi
9223333307
riyazuddin.
sarkazi@sifycorp.com
Anurag Verma
9999908877
anurag.verma@sifycorp.
com
Ravi Ranjan
9884613838
ravi.ranjan@sifycorp.com
Page 12 / 13