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Escalation Process Flow Chart

1. The document outlines an escalation process for quality abnormalities at a company. 2. It begins with machine operators checking 100% of production for abnormalities and escalating issues to line leaders, then to shift incharges if unresolved. 3. If still unresolved, it is escalated to department heads, and finally to the plant head if needed, with support from production engineering, tool maintenance, and machine crews at higher levels.

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Venkatesan
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3K views5 pages

Escalation Process Flow Chart

1. The document outlines an escalation process for quality abnormalities at a company. 2. It begins with machine operators checking 100% of production for abnormalities and escalating issues to line leaders, then to shift incharges if unresolved. 3. If still unresolved, it is escalated to department heads, and finally to the plant head if needed, with support from production engineering, tool maintenance, and machine crews at higher levels.

Uploaded by

Venkatesan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

Work Instruction

Company Logo
Quality abnbormality Escalation process Doc. No.
Sr. No. Process Sequence Responsibility

1 Start Production

Ok
100% checking for any
2 abnormality Respective machine operator

Not Continue
Ok production

Inform to shift line leader Shift Iineleader Mr. Avanish kumar


Shift Iine leader prod. Vinod more

Ok

3 Check next 2 shots to resolve


the abnormality

Not Continue
Ok production

Inform to Shift incharge. Shift Incharge QA Mr. Deepak


Shift Incharge prod. Anirudh Kundu

Ok
Check and try for next 5 shots
4 through shift incharge

Not
Continue
Ok
production

Inform to Deptt. Head QA &


Deptt. Head Prod. QA Section Head Mr. Sunil Saini
Prod Section Head Mr.Amitab Sahu

Ok

5 with support Analysis next 5 shots through


PE,Tool & MC maint. Deptt. Heads

Not
Continue
Ok
production

Inform to Plant Head

Prepared By Checked By Approved By


Work Instruction
Company Logo
Hold/Rework process
Sr. No. Process Sequence

1 Start Production

Ok
100% checking for any
2 abnormality

Not Put green sticker and


Ok pass production to MCS

Put hold sticker and move to


hold /rework area and inform to
shift incharge QA/PRD

Ok

3 Check the part issue and


analysze the abnormality .

Continue
Not production
Ok

Inform to Shift incharge.

Ok
Check and try for next 5 shots
4 through shift incharge

Not
Continue
Ok
production

Inform to Deptt. Head QA &


Deptt. Head Prod.
Ok
5 with support Analysis next 5 shots through
PE,Tool & MC maint. Deptt. Heads

Not
Continue
Ok
production

Inform to Plant Head

Prepared By Checked By
tion
Doc. No.
Responsibility

Respective quality inspector

Respective quality inspector

Shift Incharge QA Mr. Deepak


Shift Incharge prod. Anirudh Kundu

Shift Incharge QA Mr. Deepak


Shift Incharge prod. Anirudh Kundu

QA Section Head Mr. Sunil Saini


Prod Section Head Mr.Amitab Sahu
Approved By

Company Logo Work Instruction Quality abnbormality Escalation process Doc. No. Sr. No. Process Sequence Responsibility 1 2 R
Company Logo Work Instruction Hold/Rework process Sr. No. Process Sequence 1 2 3 4 100% checking for any abnormality Put
5 Prepared By Checked By Ok Analysis next 5 shots through Deptt. Heads Not Ok Inform to Plant Head Continue production
tion Doc. No. Responsibility Respective quality inspector Respective quality inspector Shift Incharge QA Mr. Deepak Shift In
Approved By

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