Saint-Lambert IGA: manager suspended

After listening to the entire audio recording broadcast by a number of media outlets today, Louise Mnard, the owner of IGA March Mnard, has decided to suspend the manager who mishandled the situation. Louise Mnard acknowledged that some information had not been properly communicated in her store. She will meet immediately with the stores management staff and employees to clearly reiterate the rules governing verbal communication in the workplace. Ms. Mnard emphasized that there is absolutely no rule prohibiting English (or any other language) from being spoken in her Saint-Lambert store. According to Ms. Mnard, this unfortunate situation need not have occurred. If this incident has in any way hurt or angered anyone, I sincerely apologize. I hope to now turn the page and continue to do what is most important to meprovide our customers with excellent service in the language of their choice, she concluded.

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Source: Vanessa Roland, 514-966-8963 vroland@tactconseil.ca