CASE STUDY ON CARTER CLEANING SERVICE

SUBMITTED BY

AKSHAY KUMAR LOHAR

DEBASMITA GHOSH
RAHUL CHETRY
SAMPRITI DHAR
SEEKHA KUMARI SAHU
SWAGATA THAKURIA
 POINTS DESCRIPTION
CARTER BOARD OF DIRECTORS JACK CARTER-JENNIFER
CLEANING CARTER

SERVICE-A TOTAL NO. OF EMPLOYEES 48

SELF ORGANISATIONAL STRUCTURE

SERVICE
COMPANY JACK CARTER

JENNIFER CARTER

LM1 LM2 LM3 LM4 LM5 LM6

7EMPS 7EMPS 7EMPS 7EMPS 7EMPS 7EMPS

 KEY POINTS
HOT POINTS:- CASE VS. SYLLABUS
CAPITAL INTENSIVE ACCORDING TO OUR SYLLABUS WE HAVE COMPLETED HR PROBLEMS:-
FUNCTIONS AND THE CASE IS COMPLETELY DEPENDEND ON
OPERATIONAL FUNCTIONS OF HR. IT INCLUDES:- • UNSKILLED LABOUR
UNSKILLED LABOUR
• LACK OF TRAINING
EXPANSION OF BUSINESS
I. RECRUITMENT AND SELECTION • IMPROPER PERFORMANCE
II. TRAINING AND DEVELOPMENT APPRAISAL
 TWO MORE DIVERSIFIED PRODUCT.
• NO SCOPE FOR PROMOTION
PRESSING III. PERFORMANCE APPRAISAL SYSTEM • FINANCIAL OUTLOOK
• MARKETING OUTLOOK
DRY CLEANING. IV. COMPENSATION AND BENEFITS

V. EMPLOYEE RELATIONS.
 KEY POINTS
SOLUTIONS:- SWOT ANALYSIS:-

1. PROPER HR POLICIES
WEAKNESS
- CREATE BENCHMARK FOR EQUAL TREATMENT.
STRENGTH •UNSKILLED
- PROPER FRAMEWORK OF ROLES AND RESPONSIBILITY. • CAPITAL LABOUR
INTENSIVE. • DEFAULT IN HR
2. HR FUNCTIONS • GOOD SERVICE FUNCTIONS
• PRODUCT • R&D NOT
- EMPLOYEE BENEFITS DIVERSIFICATION STRONG
- EMPLOYEE RELATION

3.FINANCIAL OUTLOOK SWOT

AWARNESS OF PROFIT MARGINS BEFORE EXPANSION OF BUSINESS

4.MARKETING OUTLOOK
OPPORTUNITIES
MAY NOT ABLE TO MEET THE NEEDS AND WANTS OF THE • TECHNOLOGY
UPGRADATION THREATS
CUSTOMERS AFTER EXPANSION OF SERVCIES WHICH MAY BE
• MORE
FULFILLED BY THEIR CUSTOMERS. CUSTOMER • COMPETITOR
ATTRACTION S STRENGTH
THANK YOU