Professional Documents
Culture Documents
Lecture 12
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Ethics
Conflicts
Negotiation
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Ethics UWTV
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• Ethics-beliefs about what is right &
wrong, and good or bad.
• Ethical behaviour-conduct
conforming to generally accepted
social norms.
• Unethical behaviour-actions that
violate accepted social norms.
• Business ethics-beliefs about
acceptable & unacceptable business
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practices.
Goals of Ethical Business UWTV
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Goals of Ethical Business UWTV
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legal?
• How would you see the problem if
you were on the opposite side?
• What are alternate solutions?
• Can you discuss the problem with
someone whose advice you trust?
• How would you feel if your family,
friends, employer, or coworkers
learned
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Ethical Responsibilities of UWTV
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Conflict ID logo
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UWTV
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Sources of Conflicts?
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Approaches to Conflicts UWTV
(How to respond?)
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UWTV
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Negotiation ID logo
• To collaborate, to compete, to
compromise – need negotiation skills.
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UWTV
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Managerial Communication
(BMC1024)
Lecture 13 –
Communication, Culture, and Work
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UWTV
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UWTV
Communication
Culture is a learned set of
shared interpretations about
beliefs, values, and norms,
which affect the behaviors of a
relatively large group of people.
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UWTV
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Cultural Differences in Doing Business
UWTV
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Differences in Custom and Behavior
Formality (using titles/names)
Styles of Dress
Gender Roles
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UWTV
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Diversity
1. Become culturally literate
2. View diversity as an opportunity
3. Avoid ethnocentrism
-The inclination to see all events from the
perspective of one’s own culture as superior and
other cultures as inferior.
4. Create dialogue
-intercultural competence-to enter into dialogue.
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UWTV
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Communication
Organizational culture is a
relatively stable, shared set of
rules about how to behave
and a set of values about
what is important.
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UWTV
Dimensions of
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Organizational Culture
Sociability
Power distribution, Job autonomy & Degree of
structure
Achievement rewards & Growth opportunities
Risk tolerance, Change tolerance, Conflict
tolerance
Emotional support
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Organizational Cultures
1. Set tone early
2. Reflect company culture
3. Reinforced by daily activities
4. Positive traditions: rewards
5. Negative traditions: complaints
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The End
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