Kristine Stapelfeld

22 River Street, #2
Hudson, MA 01749
(978) 790-8577 • kmsMaverick@yahoo.com

Dear Sir or Madam:

I am responding to your online job posting, and would like to submit my resume for your review. The
extensive and varied skill set I have developed through my career as well as my personal work traits are a
close match to the job requirements and would be an ideal fit in a prescription center workplace.

Currently I work in a publishing company specializing in Leveled Reading and Supplemental Textbooks for
education grades K-8. I work with the Inventory Manager and Vice President of Purchasing. I am responsible for
collating book files, checking their copyright and artwork accuracy as well as quotation requests and pricing. I
am actively involved from start to finish.
Besides my full time work, I hold part time employment as a licensed pharmacy technician. I keep my
customer service skills sharp, while increasing my knowledge of computer systems, their capabilities and
limitations. Through this part-time retail pharmacy work, I’ve developed a good knowledge of efficient pharmacy
practices , and have become adept at working within a team to make the workflow as seamless and efficient as
possible. Previously I've worked with my high school alma mater’s softball team as an assistant coach, traveling
with the junior varsity squad. Through these various occupations I have developed skills that improve my overall
ability in business.

I enjoy project traffic; my strength is the organizational and technical side of production, indicated by the
broad range of my background. I am excited to extend my knowledge in business and pharmacy work especially
by building on my previous experience, yet I’m also looking forward to a change in focus. Working for the UMass
Prescription Center would be both challenging and rewarding.

I am confident that my skills and balance of experience will be useful to you and I look forward to an opportunity
to speak with you.

Sincerely,

Kristine Stapelfeld
Kristine Stapelfeld
22 River Street, #2
Hudson, MA 01749
(978) 790-8577 • kmsMaverick@yahoo.com

Summary of Qualifications
Ten years of experience in various areas of business, including point of sale customer
service, cost and return on investment analysis, product manufacturing and delivery
variables, and project fulfillment.
• 10-year professional background in customer service and satisfaction
• Specially suited for project management and coordination
• Knowledgeable in production processes, including their capabilities and limitations
• Adaptable, creative, and proactive with regards to planning and strategies for specialized customer service

Specific Abilities:
Proficient with MS-DOS and Windows based prescription systems, as well as MS Office management applications.
Skilled and adept when working with vendors and coworkers on joint projects to ensure their completion. Skilled in
cost analysis and familiar with unit costs and return on investment concepts; and how to implement them in retail
situations. Familiar with various types of prescription benefits, and their common limitations such as deductibles,
copays, member assignment and Prior Authorizations. As a Medicare Part D specialist, I’m competent and
knowledgeable with various Medicare D plans and their most common variations.

Related Experience:
Licensed Pharmacy Technician, CVS Pharmacy, Northborough, Massachusetts, March 2009-Present
Licensed Pharmacy Technician, Rite-Aid Pharmacy, Hudson, Massachusetts, 2004-2008
• Provide front line of customer service with significant interaction with patients, their caregivers and family
members.
• Assist in the process of refilling orders, entering information for new prescriptions, and selecting medication to
count and complete orders.
• With guidance from the supervising pharmacist, perform tasks and take part in ensuring all jobs required of the
shift are completed.
• Partner with inventory manager to ensure adequate stock is on hand and available when needed.
• Work with personnel coordinator to ensure that all shifts, including evenings and weekends were appropriately
staffed

Additional Experience:
Project Assistant/Reprint Coordinator, Sundance/Newbridge Publishing, Marlborough,
Massachusetts, 2007-present
• Analyze inventory reports and generate suggested production runs for several different product lines.
• Work with other departments to produce product catalogs and sales tools
• Plan and carry out various special order production runs for prestigious clients as needed.
• Work with Product Development, Sales, and Marketing to implement, produce and deliver new material in time
for launch.
• Procure pricing and quotes, and review the cost versus the return on investment.

Marketing Coordinator/Art Director, Essential Salon Products/R.G. Shakour, Holliston,

Massachusetts, 2000-2007
• Design a bi-monthly sales promotion magazine, and work with the production house to ensure delivery in time
for monthly kick-off sales meetings.
• Work with other departments to create and produce a product catalog, containing each product offered for sale.
• Create point of purchase displays and advertising material for the company’s outlet stores, as well as event
flyers, forms and utility signage.
• Create marketing and merchandising material for salon client’s use in retailing.
• Procure pricing and production quotes, and analyze the cost versus the return on investment.
• Perform equipment maintenance and supplies inventory, as well as purchase of appropriate product.

Digital Print Technician, Linwood Company, Waltham, Massachusetts, 1999-2000

• Accountable for electronic prepress and digital printing in a satellite print shop.
• Manage preflight coordination for both Macintosh and PC based platforms.
• Maintain and upkeep machines as well as file archives and storage.

Customer Service Representative, Metro West Printing, Marlboro, Massachusetts, 1997-1999

 • Develop a close working relationship with clients.
• Supply vendors and co-workers to ensure that press jobs are completed according to timeframe and budget
requirements.
Volunteer Work:
English At Large Literacy Program, Medford, MA December 2008-Present
• Work with an adult English learner to help them learn to read and write in English.
• Formulate lesson plans, carry out instruction sessions, track progress and chart future sessions based on that
progress.
Junior Varsity Softball Coach, Hudson Catholic High School, Hudson, Massachusetts, 2003-2006
• Responsible for organization of practice, scheduling games, and monitoring the progress and improvement
of team members,
with the goal of varsity play the main objective.

Education:
2006 Massachusetts College of Pharmacy and Health Sciences, Boston, MA
Pharmacy Technician Certification Review Course
Continuing education class for pharmacy technicians used to prepare for Federal Pharmacy Technician
Certification Exam

2006-2008 Assabet After Dark Continuing Education, Marlborough, MA

Advanced Portuguese
An adult education class in conversational Portuguese, as well as culture and history of Portuguese speaking
countries.

1998 Worcester Art Museum Continuing Education, Worcester, MA

Design Using the Computer.
Certificate course for digital publishing. Intermediate course focusing on Adobe and Macromedia applications.

1993-1997 Sacred Heart University, Fairfield, CT

Bachelor of Arts in Fine Arts. Graduated cum laude, with a focus on design while a member of collegiate soccer
and softball teams.

References:
Eric Boyle, Freelance Systems Operator (508) 740-5214
Todd Bonham, Director Of Book Production, Sundance/Newbridge Publishing (508) 571-6775
Stacie Haley, Pharmacy Manager, CVS Pharmacy, Northborough, MA (508) 393-6027
Debra LaPlante, Pharmacy Technician, Umass Medical Hahnemann Campus, Worcester (508) 769-8766