Paula Goldberg

Northglenn, CO 80233
paula.j.goldberg@gmail.com
+1 818 590 5949

A tech-savvy administrative professional with prowess for formulating concrete action plans to
manage goals, challenges, risks, and growth opportunities. Strives to overcome adversity and
barriers to achieving results by diligence, persistence, and excellence in undertakings as a matter
of course and fundamental personality; proficient at database management, operations support,
account management, and customer service. An expert at fostering robust employee/customer
relations, harnesses persuasive communication skills to exceed business objectives while redefining
expectations in a dynamic and collaborative environment.

Areas of Expertise:
Customer Service
Operations Support
Account Management
Task Scheduling
Business Development
Resource Management
Planning & Implementation
Project Management
Merchandising
Client Relations
Data Entry & Reporting
Computer/Software Tools
Retail Management
Process Improvement
Insurance Processing
Time Management
Database Management
Cross-Functional Coordination
Tax Preparation & Audits
Data Confidentiality
Communication
Strong Interpersonal Skills

Authorized to work in the US for any employer

Work Experience

AP/AR Clerk
Verde Natural - Denver, CO
March 2023 to Present
Ensure bills and payroll are paid in a timely and accurate manner while adhering to procedures
Process invoices for payments via check, credit cards,ACH, and wire

Accurately review, code, and process vendor invoices in Quickbooks.

Perform monthly reconciliations

Maintain a large number of vendor accounts while staying in compliance with company policies and
procedures

Perform data entry associated with accounts payable

Review and reconcile invoice discrepancies

Audit and process credit card bills

Address and respond to vendor inquiries

Followed up on all A/R for current balances due for product sales.

Deposited cash to the bank, posting deposits to the general ledger, providing A/P analysis and reconciling
accounts receivable and revenue at the end of the month.

Assisted Controller and/or Finance Director in the organization of Dropbox Files and ad hoc reports as
needed.

Billing Specialist
PharMerica - Longmont, CO
July 2022 to March 2023
Primary responsibility to timely and accurately update and maintain payer and patient information.
Responsible for the research and/or resolution of assigned account portfolios in accordance with
PharMerica’s Client Service Billing Policies and Procedures.

• Reconciled daily, weekly and monthly accounts provided by facilities. Verifies payer information and
other patient account information with a high level of accuracy in a timely manner.
• Responsible for maintaining an inventory of changes to account information at the facility/patient
level. Ultimate responsibility to ensure the accuracy and integrity of the payer hierarchy for patient
accounts.
• Worked with internal and external customers to resolve assigned portfolio of accounts. Productivity
records were maintained within expected deadlines.
• Responsible for maintaining the data integrity of alternate databases.
• Worked with customers and/or electronic interface to ensure receipt and completion of documents
according to Policy and Procedures.
• Fostered team unity and team success through the sharing of knowledge, mentoring new associates
and helping others successfully meet deadlines and objectives.
• Worked with Manager and other members of the management team on special projects as needed.
• Conducted job responsibilities in accordance with the standards set out in federal and state laws, and
applicable professional standards.
Injury
Car Accident - Los Angeles, CA
July 2019 to July 2022

Retail Representative
Crossmark - Los Angeles, CA
January 2017 to July 2019
Pioneered efforts to develop and implement planograms and point of purchase sales points for major
retailers/grocers to support business growth and expansion.

• Support revenue generation by prioritizing the client and ensuring on-time services.
• Leverage domain expertise to critically analyze and execute retail schematics, merchandising
materials.
• Responsible for monitoring and managing distributor orders, updates, changes, and stock.
• Foster clear lines of communication within the team, with the management, distributors, merchandising
companies, and other stakeholders to facilitate seamless operations.
• Utilize organization skills to maintain a complex calendar and contacts for the organization.
• Consistently demonstrate the ability to manage the operational and strategic levels of multiple
responsibilities in high-pressure, time-bound environments.

Escalated Billing Specialist

City of Los Angeles - Los Angeles, CA
October 2017 to January 2018
Recycle La is a public-private partnership designed to address the 3-million tons of waste disposed
annually by businesses, consumers, and residents.

• Empathetically addressed inbound customer billing disputes - utilized extensive knowledge of RecycLA
program, contract, and billing to deliver practical yet useful resolutions.
• Effectively served as a liaison for the City of Los Angeles, customers, and franchised haulers - pioneered
efforts to streamline various processes to benefit all parties concerned.
• Leveraged attention to detail to maintain and manage several databases, including that of billing
inquiry unit calls.
• Meticulously compiled correspondences, updated reports, and managed all customer and contracted
provider calls.
• Supported the leadership's decision-making process by routinely communicating status reports and
updates to the management and internal partners.

Tax Associate
H&R Block
January 2008 to April 2017
H&R Block, Inc., or H&R Block, is a tax preparation company operating in Canada, the United States,
and Australia. As of 2018, H&R Block operates approximately 12,000 retail tax offices staffed by tax
professionals worldwide.

→ Harnessed aptitude for customer service and support to provide stellar tax preparation, filing, and
audit services.
→ Consistently enforced adherence to all regulatory compliances and strictly maintained data
confidentiality while delivering on-time results to the clients.
→ Served as an outstanding strategist distinguished for proven judgment in prioritizing duties and
minimizing or diffusing stressful situations through effective conflict resolution techniques.

Financial Associate
WFG TransAmerica - Financial Services and Insurance
March 2015 to September 2016

STEM Teacher
YMCA - North Hollywood, CA
May 2016 to August 2016

Owner / Head, Business Operations

Exotic Florals & Gifts - Valley Village, CA
January 2009 to December 2014
Self-owned retail gift and floral service.

• Supervised and managed business growth by helming responsibility for multiple functions, including
sales, finances, billing, marketing, and communication.

• Expertly led daily business operations by developing concrete action plans and delivering timely
results.
• Utilized technical and computer skills to compile invoices, letters, statements, and other documents.

• Fostered robust collaborations with vendors, customers, and other stakeholders to boost brand
positioning.

Database Marketing Manager

National Association of Television Program Executives - Los Angeles, CA
February 2008 to April 2009
• Created, maintained and managed a comprehensive contact database of 85,000 association members
and industry professionals using UNIX and MS ACCESS.
• Provided registration, processing, analysis, administrative and database reconciliation to NATPE’s
annual conference.
• Completed IT analysis, data reporting and support to CFO, and internal departments.
• Ability to achieve organizational integration, assimilate job requirements, and employ new concepts
and technologies.
• Followed industry and governmental guidelines for Television production and contracts.

Ethnobotanist
Toluca Lake Collective - Toluca Lake, CA
July 2007 to January 2008
• Possess exceptional communication, problem solving abilities as well as strong interpersonal skills.
• Proactive, resourceful, respohnsible professional with excellent creative, organizational, analytical,
and technical aptitude.
• Identifies the patient’s needs. Then suggests medicines and methods of medication within the
customers overall health, preferences, and budget.
• Keeping a clean, safe environment
• Encouraging sales and frequent customers
• Assimilates legal and procedural requirements and improves efficiency.
• Professional rapport with senior staff, clientele, and authorities at all levels within an organization and
exercises sound judgment.
• Adaptable, efficient, and exceptional follow through attitude. Best under pressure
• Adhere to strict distribution processes and maintain a professional and safe environment for customers
and coworkers.
• Gather and process required patient documents and information and perform detailed verification
while maintaining client confidentiality.
• Continue to enhance knowledge of medical cannabis (I had studied at Cal Techas a lecturing
Ethnobotanist)
• Maintain the professional appearance by restocking merchandise on the sales floor and participating
in basic store clean-up.

Administrative Coordinator
United Talent Agency - Beverly Hills, CA
September 2005 to July 2007
• Coordinated payments, negoiating contracts and correspondence between agency clients, internal
accounting, studios, attorneys and production companies.
• Ensured proper recording of income, receivables and related accounts.
• Designed and implemented departmental finance procedures and databases using SAP for optimal
efficiency and productivity.
• Increased annual collection revenues by 46%.

Senior Research Analyst

Motion Picture Association of America, Inc. - Sherman Oaks, CA
January 2001 to August 2005
• Generated highly-confidential worldwide annual /quarterly revenue reports for the eight major studios.

• Validated and managed weekly box office statistical data for annual industry presentation.

• Compiled the yearly worldwide statistical report, through primary and secondary resources and
constructed detailed overviews and analysis.

• Worked with a team of inter-departmental colleagues to create a web-based interface data research
tool. (DART)

• Coordinate the collection of motion picture industry data gathered through member company requests,
MPA regional offices and secondary sources.

• Interpret, compile and analyze results of research and statistics to document key trends in theatrical,
home video and television markets.

• Created reports used by MPA staff for use as governmental lobbying efforts and by member companies
for measuring the industry; briefing packets to be used by executives for speaking engagements and
legislation.

• Completed special and ad hoc qualitative and quantitative projects, conducted market, statistical and
various entertainment industry related research.
• Provided advanced research, data requests and generated and formatted reports for internal/external
distribution.

Executive Assistant
Motion Picture Association of America, Inc. - Sherman Oaks, CA
July 1999 to January 2001
• Managed complex, executive calendar, budgets, travel, oversaw all appointments, meetings and
deadlines.

• Compiled weekly box office statistics for year-end.

• Streamlined office operations and approached all documents, reports and correspondence with
accuracy and attention to detail.

• Developed systems, created database applications and managed flow of information.

• Maintained all departmental correspondence, files and MPAA library.

Previous Experience
October 1990 to February 1999
Additional Experience: linkedin.com/in/paula-goldberg-7591527

Education

Associates of Science in Ethnobotany

The University of Colorado - Denver, CO
January 1993 to May 1997

Bachelor's degree in Communications

University of Colorado Denver - Denver, CO
January 1993 to May 1997

Associate's degree in Anthropology

Front Range Community College - Denver, CO
January 1991 to December 1992

Skills
• Skill Areas: Customer Service
• Operations Support
• Account Management
• Task Scheduling
• Business Development
• Resource Management
• Planning & Implementation
• Project Management
• Merchandising
• Client Relations
• Data Entry & Reporting
• Computer/Software Tools Savvy
• Retail Management
• Process Improvement
• Insurance Processing
• Time Management
• Billing & Finance Operations
• Database Management
• Cross-Functional Coordination
• Tax Preparation & Audits
• Data Confidentiality
• Financial Planning
• Insurance Sales
• Administrative Tasks
• Communication
• Strong Interpersonal Skills
• Advanced IBM/MAC
• MS Office (Word, Excel, PowerPoint, Outlook, Project, Access)
• SAP
• Crystal Reports
• Adobe Photoshop
• Google Suite
• FileMaker Pro
• Business Management
• Database Marketing
• Databases
• Microsoft SQL Server
• Planograms
• SQL
• Data Warehouse
• Mircosoft Office, Excell, MS acccess (10+ years)
• Clerical experience
• Communication skills
• Customer service
• Data entry
• Administrative experience
• Phone etiquette
Certifications and Licenses

CPR Certification