Jennifer Andaya

Quezon City, Philippines

jenniferandaya@ymail.com / jenniferandaya090590@gmail.com

+639171153274

Profile
Experienced, passionate, efficient, versatile and self-motivated with 12+ years of industry experience in
sales, office management, encoding and collection. Bringing forth a proven track record of working
collaboratively with teams to achieve goals, increase revenue gains, and stimulate growth of the
company through proactive effort, excellent time management, and coordination skills.

Work Experiences (12 + Years)

Relationship Manager – B2B August 2022 - August 2023
Co-Load Maldives Pvt. Ltd. (Ace Hardware and ColorBank)
M. Baarana, Majeedhee Magu, Male Maldives

Duties & Responsibilities:

▪ Develop and maintain Client relations.
▪ Providing excellent customer service.
▪ Increase customer acquisition and retention.
▪ Penetrate new markets and develop the client portfolio.
▪ Implementing the department’s plans to upsurge sales and revenue growth.
▪ Liaise with corporate customers and provide information on products and services.
▪ Meeting sales goals and targets.
▪ Led the Corporate Sales Department of the Company and its staff towards the achievement of sales targets.
▪ Development of policies, procedures, and best-practice methodologies for the department.

Account Manager – B2B March 2022 to August 2022

MONOPRICE
1 Pointe Dr. Suite #400, Brea CA 92821/ Quezon City, Philippines

Duties & Responsibilities:

▪ Manage and support assigned accounts.
▪ Communicate with assigned accounts on an ongoing, consistent basis with product, promotion, and other
pertinent company information that will influence a sale.
▪ Answer questions and resolve issues related to a potential sale, or sale in the process.
▪ Assist in upgrading or enhancing accounts.
▪ Utilize computer technology to handle high volume calls and incoming and outgoing emails.
▪ Work with Monoprice Customer Service, as needed, to ensure proper customer service is being delivered.
▪ Display a courteous, knowledgeable enthusiastic and supportive attitude to all customers.
▪ Perform research to answer customer inquiries and requests.
▪ Meet quantitative performance metrics as assigned.
▪ Keep customer accounts current by updating databases.
▪ Maintain and grow existing customers through exceptional customer support and sales techniques.
▪ Escalate inquiries and requests as necessary to the manager, the appropriate department or the person
▪ Cross-Functional Collaboration: As needed, work closely with the manager and/or departments - accounting,
demand forecasting, sales/executive management, and warehouse/operations as needed to ensure the needs of
their customers are met.

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 Key Account Sales Manager September 2012 – September 2021
Ascendant Global Inc. (Official Distributor of OSRAM in the Philippines) Tandang
Sora, Quezon City

Duties & Responsibilities:

▪ Developing a solid and trusting relationship between major key clients and company (Example of Major
Clients are Jollibee, SM Prime Holdings Inc, big hospitals and entertainment industry in the Philippines)
▪ Expanding the relationships with existing customers by continuously proposing solutions that meet their
objectives
▪ Ensure the correct products and services are delivered to customers in a timely manner
▪ Developing a thorough understanding of key clients' needs and requirements and preparing customized
solutions.
▪ Achieving monthly sales targets by identifying and developing new customers
▪ Resolve customers' complaints in an effective and respectful way
▪ Gather, report and communicate customers' feedback on service and product delivery
▪ Research and source new potential clients
▪ Responsible for following up quotations
▪ Prepare reports of sales metrics over a specified period of time – monthly, quarterly, and yearly
▪ Write proposals and business plans for securing business opportunities
▪ Report on the status of accounts and transactions
▪ Suggest actions to improve sales performance and identify opportunities for growth
▪ Helped the firm to expand into new markets which led to a broad customer base

Credit and Collection Officer / Data Encoder May 2010 to August 2012
Ascendant Global Inc. (Official Distributor of OSRAM in the Philippines) Tandang
Sora, Quezon City

Duties & Responsibilities:

▪ Monitoring accounts to identify overdue payments and take actions to encourage timely debt payments
▪ Keeping accurate records, report on collection activity and accounts receivable status
▪ Communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
▪ Prepare batches of invoices for data entry, billings & SOA for counter
▪ Record all checks and manage weekly check run
▪ Daily sales verification to confirm that all transmitted sales invoices were being posted to system.
▪ Monthly audit of prepared Delivery Receipts to ensure that all DR’s were delivered at the end of the month.
▪ Providing customer service regarding collection issues, such as customer refunds, process and review account

▪
Technical Skills
▪ adjustments, resolve client discrepancies and short payments
▪ Proficient in Google workspace (Gmail, Chat, Meet, Calendar; Drive for storage; Docs, Sheets, Slides, Forms,
and Sites for collaboration; and an Admin panel and Vault for managing users and the services)
▪ Proficient in all Microsoft Office applications
▪ Basic Knowledge on Canva, Wordpress and Project Management tools (Asana, Trello, Slack and Monday.com)
▪ CRM Hubspot Specialist

Soft Skills
▪ Experience in sales and customer service
▪ The ability to build rapport and handle multiple client accounts.
▪ Great ability to adapt successfully to multiple tasks with time pressures/deadlines.
▪ Strong organizational skills and attention to detail
▪ Strong analytical and problem-solving skills

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Educational Qualification
Bachelor of Science in Business Philippine School of Business Administration-Manila 2006 - 2010
Administration- Management 826 R. Papa St. Sampaloc, Manila, Philippines

Secondary Education Lian Institute, Lian Batangas 2002 – 2006

Educational Qualification
Organization
Rotaract Club of PSBA – Volunteers 2006 - 2010
3800

Educational/Qualification
Certificates Training
• General Virtual Assistant
• Virtual Executive Assistant
• Social Media Management
• Basic Wordpress

Educational Qualification

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