Danielle A.

Coates
Englewood, Colorado | 208.571.2252 | Danielle.Coates@hotmail.com

OBJECTIVE
Upon recently completing my Bachelors of Organized Leadership program with a concentration of Project Management at
Arizone State University, I am currently seeking a full-time opportunity to apply and further develop my experience as a
dedicated leader and project manager. As a new graduate, my hopes are in assisting a company to maintain, manage, and
optimize ongoing and future projects to ensure the ultimate success and organizational flow of said projects and overall, for
the company, while utilizing various PM tools and techniques I have acquired throughout my college career. I have
specialized in Project Planning which includes but is not limited to: Quality Management, Project Scheduling, Risk
Management, Change Management, Project Time Management, Project Procurement, Baseline Assessments, as well as
utilizing project scope, Work Breakdown Structure’s and Gantt Chart’s.

WORK EXPERIENCE
Starbucks, Denver, Colorado June 2021 - Current
Store Manager
▪ Managed a team of 38 employees and assisted customers with daily beverage and retail services
▪ Increased and doubled store sales year-over-year by monitoring day-to-day business trends through data
▪ Managed store scheduling by utilizing forecasting percentages and internal CRM tools
▪ Utilized Profit Loss Management skills to ensure store and company profit standards are sustained
▪ Maintained cash flow for accuracy by performing daily audits and reconciling cash and time logs
▪ Assisted employees in development plans to establish career goals and raise staff moral to ultimately drive
performance trends
▪ Prepared daily reports for upper management including weekly labor and budgeting reports, profit and loss reports,
detail expense reports, sale reports, monthly employee planning reports

Assistant Store Manager October 2020 - June 2021

▪ Provided premium customer service and displayed extensive product knowledge to retail consumers
▪ Supervised and maintained a $2M annual Drive Thru
▪ Recruited and onboarded new staffing, including leveraging Period Planning tools for effective fiscal execution and
productivity
▪ Trained new employees on visual standards, product proficiency and cash register operations
▪ Upheld plentiful inventory of supplies, including replenishment of raw materials and sellable products
▪ Identified and resolved workflow obstacles to proactively reduce and eliminate outstanding issues, streamlining
clear communication until resolution was found
▪ Utilized proper phone etiquette to deliver personable customer experiences

EDUCATION
Arizona State University, Tempe, AZ Completion Date; February 2023 – GPA: 3.8
Bachelor of Organized Leadership & Project Management

PROFESSIONAL SKILLS
▪ Proficient in Microsoft Office; Word & Excel, Google Suite, ▪ High deployment skills to ensure efficient operations
CRM, Microsoft teams.
▪ Driven and motivated through the lens of success
▪ Excellent communication skills through various channels
▪ Problem-solving skills; in the moment and through planning
execution
▪ Leadership with 4 years of leading teams
▪ Scheduling execution to meet business needs
▪ Proficient in bottom line execution
▪ High passion for clear communication and follow up
▪ High Knowledge of POS operation systems
▪ Execution in creating and completing action plan’s
▪ Monitoring quality control through serving the highest
quality products
▪ Development of 10+ supervisors
▪ Ability to work in fast paced environment
▪ Analyze and monitor various types of data trends
▪ Work with different vendors to implement up-to-date
facilities needs
▪ 6+ years of excellence in customer service