Ryah Wilkin

Address: Flat 0, Any Road, Any Town, Postcode

Email: name@hotmail.com | Telephone: +44 000 000 000

PERSONAL STATEMENT

An organised, results-oriented Customer Service Professional with an excellent track record of

significantly increasing service quality, sales and customer base. Outstanding communication,
relationship-building and influencing skills; competent in building customer relationships which inspire
confidence and loyalty. A highly efficient individual with extensive team leadership experience, able
to adapt well to new environments and learn new processes quickly to achieve outstanding results.
Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a
new, challenging role in a charity which will utilise existing skills.

KEY ACHIEVEMENTS

● Company: A proven record of accomplishment in resolving complex customer issues

● Company: Consistently the top salesperson, exceeding sales targets and KPIs
● Company: Achieved number one advisor in eight out of 12 months, and in top four every
month
● Company: Finished in top 25% with 157% productivity, 120% quality and lowest cancellation
rate
● Company: As head of the charity department, organised a regional event that raised over
£15,000

EMPLOYMENT HISTORY

04/2015 – Present
Company
Customer Advisor

● Delivers an excellent customer experience, helping customers choose the right product
and/or service for their requirements
● Conducts problem solving and troubleshooting
● Provides technical help to colleagues if required
● Conducts contract reconciliations, cashing up and stocktaking
● Achieves personal and store KPIs, consistently exceeding key performance indicators, and
individual and store targets

02/2013 – 04/2015

Company
Customer Service and Sales Advisor

● Took inbound calls, dealt with questions efficiently and effectively and input data into ICT
systems
● Gave customers the correct advice, and after understanding their needs, up-sold services
and turned objections into sales opportunities
● Assisted in training new members of staff
● Cold-called customers to up-sell services
 ● Worked to ensure all individual and team targets were met
● Used tact and discretion to discuss customers’ estates to ascertain whether probate was
required
● Developed a number of incentives for team members to achieve targets

04/2011 - 02/2013

Company
Customer Service Assistant

● Provided excellent customer service at all times

● Assisted customers with finding suitable products and checked availability in ERP System
● Maintained a friendly manner and calm, positive demeanour when handling complaints

EDUCATION

10/2010 – 08/2012

NVQ Level 2: Business Customer Service

School, City, Country

10/2008 – 08/2010

GCSEs: 7 grade A-C including Maths, History & ICT

School, City, Country

ADDITIONAL SKILLS

Software:

Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, ERP systems; learns new software
quickly

INTERESTS

Sports including rowing and football; on men‘s football team (county)

REFERENCES ON REQUEST