JOGINDER KUMAR

 jogimishkakumar@gmail.com
 +91 96542 74096
 Tower 6 1307 Paras season Noida expressway UP 201301

Objective

Sales professional with 6+ years experience in sales and Operations and lead generation, proven customer
service, and communication skills to effectively fill the operation and sales Manager role in your company.

Experience

19/06/2019 - SMC Investments and Advisors Limited

01/06/2020 Manager ( operations and sales )
• Lead & Supervise day-to-day operations in the customer service department.
•Attend & respond to customer service issues in a timely manner and manage all
grievances
Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a
steady basis.
• Implementation an effective customer loyalty program.
• Manage sales people to convert maximum possible leads into sales
• Maintain accurate records and document all customer service activities and
discussions.
Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
Stay informed on the latest industry techniques and methods.

21/12/2017 - Bharti AXA life insurance ltd

27/05/2019 Sr. Business Manager
Generating business form selling life insurance policy to customers through
direct(Leads provided by company and Agency(Team of financial Advisor? 
▪ Responsible for the business development activities of the organization.
(seminar,regular meeting, RNR, Other social activities ) 
▪ Always maintain minimum 4 meetings with Financial Advisors(Agent) or customers
for achieving my targets.
▪ responsible for Team Buildings, Relationship building. Initiate marketing strategies
and coordinates actions with team members to influence the market.
▪ Generating business for the company by visits and various others marketing
activities, e.g society activity, Club activity, Liflets distribution etc
▪ Acquiring ,Maintaining and developing relationship with clients via meetings
,telephonic calls and emails. track record of successfully meeting sales quota
preferably over the phone
▪ Relationship management , building relationships at executive decision making
leveland service.
▪Inside sales,cold calling ,leads generation developed strategies to grow customer.
14/01/2015 - Future Retail Ltd. ( Ezone )
30/11/2017 Department Manager ( Direct Sales )
▪Responsible for direct sales of Electronics products like (Mobile, music
system,headphones etc. ▪Inbound customer support,Chat Support and Outbound
Sales Maintaining shrinkage and attrition, preparing daily MIS reports of all the
projects. 
▪Supervised all Direct Sales executive staff of 12 employees ( Under my department)
which included Supervisors, Direct Sales Professionals and service staffs.
▪Handling store sale , store operation ,team handling,co-ordinate to sales and
marketing team of different brands
▪ Handling store promotional and marketing activities
. ▪ Business to customer sales, Business to Business sales, Direct Sales
▪ Managing the overall operation of the store including sales, inventory & cash
management. 
▪Responsible for store staff Recruiting, training, Coaching, orienting and
motivatingemployees.
▪Managed merchandise levels and store appearance Visual Display Arrangement.
▪Created and maintained team relationships.
▪Directed all activities required to achieve store sale

25/07/2012 - HDFC BANK LTD

28/08/2014 Sales Officer
▪ New acquisition of Saving / Current Account for Resident / Non-resident Indian
fromthe market
▪ Ensure quality sourcing of new customer. 
▪ Penetration of CASA &Fixed Deposit to existing & new customers.
▪ Generate leads of customer through referral, meeting branch walk-ins customer,
associates, e-mailing, direct mailing, ATMs & cold calls in the catchment area. 
▪ Ensure quality customer service is delivered.
▪ Meeting productivity norms as defined through support of channels & own efforts.
▪ Strictly adhere & maintain KYC norms compliance. 
▪Reported to management on new banking team member progress on a regular
basis.
• Adhere the norms, regulation & practices of banks religiously

Education

2020 University of Delhi distance learning

M.com
Persuing

2012 University of Calcutta

B.com Honours
52%

2009 K.V. Barrackpore Airforce

12th Intermediate
68.2

2007 Shivsona high school

10th
56%
Skills

Sales Manager ▪corporate sales ▪Area sales manager ▪ Direct sales ▪Mangement Team building ▪Retail sales
▪Insurance▪ creativity ▪Marketing ▪General Mangement ▪Leadership ▪ Sales Planning ▪Communication Skill
▪Inovative ▪positive ▪B2C, B2B ▪Microsoft office ▪Adobe Photoshop interaction skill ▪MS Excel, MS Word, MS
PowerPoint, MS Publisher. ▪Operating System as Windows 7, Windows 8 and Windows 1 ▪ Web Designing
(Basic), Tally ERP 9.

Achievements & Awards

▪Got promoted 2 times In future group as department manger from team leader ▪ Participated in. Blood donate
campaign, and donate Blood at S.N.College ▪WINNER in regional level Hindi debate competition, Kendriya
Vidyalaya, Lakhisarai. ▪ School Captain and House Caption at Kendriya vidyalaya barrakpore. ▪ Achieved Social
science exhibition Up to National level, Kendriya Vidyalaya Lakhisarai. ACTIVITIES ▪WON in cluster level in Kho
Kho game, Kendriya Vidyalaya Lakhisarai. ▪WON Regional level kabaddi game, Kendriya Vidyalaya, Kakaikunda ▪
WON in solo song competition at Kendriya Vidyalaya Lakhisarai

PERSONAL STRENGTHS

▪Excellent skills in
marketing and business development. ▪Experienced in merchandising and managing
sales in various retail outlets and market strategies sales. ▪Have a track record of
getting results and generating sales and improve the service offered. ▪Able to
identify and develop new business opportunities. ▪Exceptional communication skills.
Good time management skills. ▪Able to work under pressure and with no supervision
at all. ▪Skilled in various computer programs in sales and marketing. ▪

PERSONAL PROFILE

Date of Birth : 08/10/1989

Marital Status : Married
Nationality : Indian
JOGINDER KUMAR
Known Languages : English,Hindi, Bengali