How to Contact: Robert.Treso@gmail.

com

ROB TRESO

OBJECTIVE To apply my experience of 18 years in management, customer service, and sales

to a new long-term opportunity.

CAREER HIGHLIGHTS ▪ Consistent ratings ranging from 97%–100% on Customer Service

Evaluations
▪ Accepted Small Business Award of the Year from Birch Run – Bridgeport
Chamber of Commerce in 2017 on behalf of Harry & David
▪ Secured over $11K in B2B Sales during 2017
▪ Received high recognition in High-Five (Company Newsletter)
▪ Traveled as needed to oversee and manage the opening of seasonal
stores as well as training the manager and staff while there

SKILLS & ABILITIES ▪ Selling to new and existing customers

▪ Proficient with Microsoft Office and computers
▪ Strong customer service and communication skills
▪ Assistant Manager for over five years at Harry & David’s Birch Run store
▪ Store Manager for over two years at Harry & David’s Birch Run store
▪ Experience in reading and understanding key metrics and data reports
▪ Coaching and motivating team members to achieve KPI’s and goals
▪ Creating S.M.A.R.T Action Plans to achieve and exceed goals and
company expectations
▪ Professional and approachable demeanor to improve customer
engagement
▪ Creative problem solver with limited store space
▪ Strong understanding of visual merchandising and sales
▪ Strong understanding on how to schedule
employees/shifts with limited budget hours

EDUCATION BACHELOR OF SCIENCE – UNIVERSITY OF MICHIGAN – SPRING 2017

▪ Chemistry Major – ACS Certification
▪ Biochemistry Option
▪ Pre-Pharmacy Courses Complete
▪ Honor Student with 3.3 GPA – Available to Provide
Transcript
WORK EXPERIENCE ASSISTANT MANAGER & STORE MANAGER – HARRY AND DAVID
August 2002 – May 2020
▪ Oversee daily store operations and lead customer service and sales team
▪ Opens and closes the store according to set protocol to secure all store
assets and accurately reporting shift activity and POS data
▪ Follow sales guidelines and processes to sell products while applying
excellent customer service and engagement techniques, as well as
upselling opportunities at the register
▪ Assist Store Management in recruiting new or seasonal employees, as
well as training them and provide ongoing coaching to further develop
their skills and work performance then overtook this entirely once
promoted to Store Manager
▪ Stays on top of any changes with current or exiting products then
communicates those changes with team members and customers
▪ Actively helps in executing new or updated floor sets, signage,
promotional activities among other merchandising strategies per
corporate instruction
▪ Manage and check store inventory and try to discover ways to preserve
accuracy, maintain stock organization and how to minimize product
waste
▪ Follows all policies and procedures to comply with federal, state, and
local laws to maintain a safe and clean work environment
▪ Operate the POS system during customer sales and obtain information
needed for Harry & David’s Celebrations Rewards program, along with
following cash handling procedures
▪ Follows procedures and best practices to pursue and secure B2B sales
opportunities
▪ Manages the store with minor details by ensuring products are displayed
properly and signage is accurate with current marketing campaigns or
spontaneous promotions
▪ Assists with organizing, setting up, or working in-store or out of store
marketing events as needed

ADDITIONAL NOTES ▪ Willing to complete any additional training

▪ Willing to provide references upon request