SHAYLENE MIRANDA
FINANCIAL CENTER MANAGER
CONTACT
360.470.2405
sapley@asu.edu
SKILLS
◦ CRITICAL THINKING
◦ PROBLEM SOLVING
◦ STORE MANAGEMENT
◦
INVENTORY MANAGEMENT
◦ MERCHANDISING
◦ EMPLOYEE TRAINING AND
DEVELOPMENT
◦ TIME MANAGEMENT
◦ DRIVING RESULTS
◦ EFFECTIVE
COMMUNICATION
◦ MAXIMIZING PROFIT &
LOSS
◦ CUSTOMER-CENTRIC
PROFILE
I'm always looking for my next challenge. I want my experience
and knowledge to grow together. My next goal is to oversee
several locations and achieve goals through my team of store
operators. I’m a driven leader with 20+ years’ experience in
managing retail locations while being very customer-centric.
Exceptionally skilled at maintaining store inventory,
merchandising, product ordering, and vendor relationships.
Outstanding at demonstrating performance metrics, process
improvement, and problem solving. Excellent at supporting an
environment that encourages creative thinking and risk taking
while creating and fostering a sales-focused environment through
the development of team members.
EXPERIENCE
Financial Center Manager, Bank of America
Jan 2020-present
• Lead my team of 6 and a team of 6 associates at neighboring branch to stay
open through Covid-19
•
Stay informed with business changes to make clients financial lives better
• Complete weekly & monthly compliance checks and digital learnings
Assistant Manager/Wine Manager, Total Wine & More
Oct 2018- Jan 2020
• Leading service team of 5 employees and store team of 21 employees to
demonstrate company’s goals of exceptional shopping and customer service
experience for all guests. Currently up 12% sales over budget YTD.
• Leading service team to be number 8 out of 199 stores for exceeding Spirit
Direct budget.
• Lead the performance management process, including reviews and ongoing
career development discussions
• Participate product knowledge training and implement through team
coaching
◦ PROCESS IMPROVEMENT
◦ ACCOUNTING
Store Manager, Starbucks Coffee Company
◦ LOSS PREVENTION Jul 2014- Oct 2018
• Lead and coach a team of 5 shift managers and 15 baristas to accomplish
goals while demonstrating policies and procedures, store is a high score for
customer connections and store operations
•
EDUCATION FY15 was closed $80,000 in sales over PY
• Remodeled our store in Q2 of FY16, resulting in loss of $80,000 in sales.
Closed FY16 $60,000 over PY
B.A. Business Management • Trained and promoted 18 shift managers, 3 of those leaders have passed
2021 assessment for Store Manager Training
W.P. Carey School of Business
Arizona State University
GPA 3.09, Honor Society
Store Manager, 7-Eleven Inc.
Aug 2000- Jan 2014
Trading & Investing • Effectively ran multiple stores on 4 occasions with teams of 4-12 employees
Certificate • Completed In-Store Store Manager Experience in 2005
2020 • Increased several stores GP from 25% to 33% which resulted in store
Arizona State University franchising, completed the changeovers with scorecard of 99% cleanliness,
100% Infrastructure and 100% inventory controls
• Completed resets and audit research in corporate and franchise stores on
special projects
•
VOLUNTEERING Special assignment on several occasions trained and coached other
managers in their stores on time management, inventory control
procedures, audit research, employee accountability, and any other
manager duties
Lifelong
• Transferred to FL, increased store merchandise sales from -10% to 12% in 2
Feb 2020
months
• Completed several store changeovers, corporate to franchise and franchise
Lewis County Fairgrounds to corporate
Mar 2017 • Led 12 new store setups and opened 5 of those new stores as the Manager
• Leader of the Team that received March Madness Runner Up in 2012
Regional Food Bank of • Received Servant Leadership for Teamwork recognition from GEA in Oct
2012
Oklahoma • Tendered store manager in this market and continually was called upon by
Apr 2015 higher ups, peers and others as their go to person