Louie Galaz Jr.

4900 N Grand Ave Apt 319, Covina, CA 91724

Lgalaz29@gmail.com
(626) 361-3410
Objective:
To excel in a job that will expand my skills, test my knowledge and offer more autonomy and responsibility.

Work Experience

Securitas, Anaheim, CA April 2021-Present

District Manager

 Managed branch operations to achieve profitability.

 Ensured delivery of high-quality customer service
 Assist with onboarding and directly develops high caliber staff.
 Empowered to make business decisions that affect the Company's bottom line.
 Responsible for understanding costs, reviewing P&L statements and understanding what it takes to manage a profitable business .

Aldi Inc, West Covina, CA Nov 2017- April 2021

Store Manager
• Developed and implemented action plans to improve operating results
• Assesses, establishes, and implements appropriate store staffing levels
• Identifies training and development opportunities
• Observed work performance, provided coaching, and development plans
• Assisted in the hiring of store personnel
• Oversaw product merchandising, ensuring store standard are achieved
• Ensured the quality and freshness of products
• Created store budget for store and ensured operational efficiency is met
• Created proper inventory control plans and ensured they were executed

Big Lots, West Covina, CA June 2015- 2017

Assistant Manager of Operations
 Lead and directed activities related to truck unload, freight flow, backroom organization, ticketing merchandising, stocking shelves,
and reconciliation of inventory transactions according to operational and merchandising standards
 Lead and supervise freight lead and team.
 Established plans to accomplish merchandising initiative and achieve defined goals
 Ensured that the appearance of the store’s interior and exterior are maintained to standards, primarily regarding merchandise
presentation and signage.
 Participated in the interviewing, selection, hiring, training and performance evaluations of associates in collaboration with store
leadership.
 Administered appropriate disciplinary action to associates, including recommendations for termination, in partnership with the store
leadership and in accordance with company guidelines.
 Assisted with store scheduling and payroll process in a daily and weekly basis.
 Served in the Manager on Duty role as needed including opening and closing the store.
 Provided leadership and direction to floor associates and ensured that store, merchandise presentation, signage, recover, and
cleanliness.
 Drives customer service experience and ensures resolution of customer issues.

Curacao, Los Angeles, CA June 2013-2015

Sales Manager
 Ensured corporate customer service standards and policies are achieved at all times.
 Carried out all management responsibilities.
 Ensured highest honestly, integrity and ethical practices.
 Executed company sales techniques, policies and procedures to make the selling process easier, faster and more effective
 Worked with Store manager to establish and achieve sales, profit, services and quick application goals
 Reviewed goal performances of all sales personnel and addressed performance issues promptly with coaching and/or counseling
 Developed a pool of well-trained associates to fill vacant position as needed.
 Responsible for achieving corporate expectations for store presentation at all times.
 Ensured complete and accurate signage standards are met daily.
 Received, coordinated and ensured complete execution of planograms and merchandising directions from Purchasing Department
 Yea Developed promotional strategy with corporate office to maximize sales and margins in all markets
 Ensured acceptable daily in-stock position, generated reports to communicate merchandising opportunities and assortment needs to the
Buying Department
 Accountable for Inventory Management
Toys R Us, Torrance, CA November 2008 – June 2013
Assistant Store Manager Sale/Service
 Coached and developed staff members and associates
 Held staff meetings, daily meeting and ‘all attend’ meetings with associates following communication SOP
 Clearly communicated company vision, goals and strategies
 Energized and encouraged selling skills and guest delight through coaching following-up and interacting with guests on the floor
 Managed the financial performance of the business unit including sales, profitability and key metrics through proper and ethical in-
store operations.
 Ensured all initiatives are rolled out and completed in a timely manner.
 Drives sales through proper guest service, merchandising, promotional activities and well trained associates
 Responsible for the quality of store associates and actively participated in the recruiting, selection and orientation of all new team
members.
 Network and work effectively with other stores, districts and regional teams to seek information, resolve problems and communicate
issues.
 Maintained awareness of the retail trends and completion and provides feedback to DM and/or regional leadership

Education:
Rio Hondo, Whittier, CA August 2007-April 2012
 Associate of Science Degree in Administrative Justice
 Associate of Science Degree in Business Administration
 Associate of Science Degree in Management and Supervision

Arizona State University, Tempe AZ

 Bachelors Of Art in Organizational Leadership August 2019-December 2020
Graduated magma cum laude

University of San Diego

 Masters in Cybersecurity and Operational Leadership May 2022-December 2023

Gabrielino High School, San Gabriel, CA. September 2000 – June 2004
 High School Diploma

Languages:
 English and Spanish bilingual (fluent)

References Available Upon Request