Dena Bank, Maidan Garhi,

Mohit Malik
Store Manager
Saket, New Delhi, 110068
8929622216
malikmohit3089@gmail.com

Dedicated Sales Executive with 10+ years of experience in retail sales and a reputation for exceeding performance benchmarks. Highly
skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated leadership skills that align
teams and strengthen brand loyalty through exceptional customer service. Seeking to apply diverse sales experience to take next career
step with a retail organization dedicated to providing world-class customer service and producing strong team leaders.

PROFESSIONAL EXPERIENCE

Campus Pvt. Ltd, New Delhi Feb 2019 - Dec 2021

Store Manager

 Responsible for store's daily operations, high-volume customer service, profit and loss management
as well as setting, monitoring, and driving sales goals.
 Maintained an outstanding customer service-oriented environment through selection, training and
development of staff.
 Set, evaluated and reached short term and long-term goals for store and staff.
 Effectively delegated and ensured timely completion of Management Division of Responsibility.
 Successfully recruited and hired talented Management and Associates based on business needs.
 Frequently and accurately documented individual Management and Associate performance, administering
Action Plans to develop individual skills and promote growth.
 Maintained proper inventory by proficient ordering of seasonal and vendor products, and ensured
accurate counts in each department.

Campus Pvt. Ltd, New Delhi Feb 2018 - Jan 2019

Sales Associate

 Conducted personal shopping for clients in need of apparel, shoes, and accessories.
 Established professional relationships to gain clientele. Completed weekly stock and inventory
assignments; answered phones to execute orders.
 Operated a point of a sale cash register, provide excellent customer service, marketed Macy's credit cards,
reach sales goals, and arranged sales and displays.
 Top seller for shoe sales in my department my responsibilities included stock room, satisfying customer needs
for shoes and perform top sales numbers to meet the quota.
 Helped customers select products that best fit their personal needs. Maintained visually appealing and
effective displays for the entire store.
 Maintained knowledge of current promotions, policies regarding payment and exchanges, and security
practices. Placed special orders and called other stores to find desired items.
 Recommended merchandise based on customer needs.
Puma Store, Kalkaji, New Delhi Mar 2015 - Jan 2018
Sales Associate

 Interface with customers to identify purchasing needs and direct them to appropriate department;
recommend additional products or cost-effective alternatives to enhance service and satisfaction.
 Champion promotional items to increase sales revenues and actualize consultative sales techniques to
achieve set sales goals; confirm and change price signage on designated products during seasonal
promotions.
 Cashier, sales floor, fitting rooms, customer service/ support
 Greeted customers and performed cash transactions Maintained the sales floor and fitting rooms
 Responsible for opening and closing the store.
 Provide customer service Organized inventory Handle cash and credit card transactions Mark down
merchandise
 Stack all remaining merchandise on pallets to be brought to back room stock area.
 Retail Sales Cashiering Kept Stock Little maintenance responsibility
 Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to
assist department manager and store replenish inventories while minimizing excess.
 Maintain and organize store displays to enhance product visibility and expedite product location
activities.

DHL, Blue Dart, Ambala, Punjab Apr 2011 - Feb 2015

Warehouse Supervisor

 Achieve high levels of customer satisfaction through excellence in receiving, identifying,

dispatching and assuring quality of goods
 Measure and report the effectiveness of warehousing activities and employee’s performance
 Organize and maintain inventory and storage area
 Ensure shipments’ and inventory transactions’ accuracy
 Communicate job expectations and coach employees
 Determine staffing levels and assign workload
 Interface with customers to answer questions or solve problems
 Maintain items record, document necessary information and utilize reports to project warehouse status
 Identify areas of improvement and establish innovative or adjust existing work procedures and
practices, Confer and coordinate activities with other departments.

EDUCATION
Mission Inter college, Ranikhet Apr 2004 - Mar 2005
Associate Of science

GIC School, Pratapur, Kashipur Apr 2002 – Mar 2003

High School Diploma In 10th

PERSONAL DETAILS
Father Name: Moriston Malik
DOB: 30/ April/ 1989
Marital Status: Single
Hobbies: Singing, Playing Sports, Listening Music