LAURA CASTELLANO

Loganville, GA 30052 | 678-727-8501 | lauvalencastellano@gmail.com

SUMMARY
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to
making every customer feel welcome and assisting with any need. Advanced knowledge of
fashion trends and popular looks.

SKILLS
Multitasking Gift Wrapping
Excellent Written and Verbal Decision Making
Communication Friendly and Helpful
Flexible Hours Customer Service
Computer Proficiency Order and Refund Processing
Team Cooperation

EXPERIENCE
06/2023 - 12/2023 Retail Sales Associate
Guess Factory Store - Lawrenceville, Georgia
Assisted customers with finding the right product for their needs.
Provided product information and answered customer questions.
Demonstrated knowledge of store products and services.
Performed cashier duties, such as ringing up sales, processing payments
and issuing receipts.
Greeted customers upon entering the store and provided assistance.
Stocked shelves with merchandise according to company standards.
Organized displays to attract customers and promote sales.
Processed returned merchandise according to company policies.

12/2022 - 06/2023 Retail Sales Associate

Perfume World - Doraville, GA
Stocked sales floor and assisted in product movement and merchandising
plans.
Watched for and recognized security risks and thefts to prevent or handle
situations.
Computed purchases and received and processed cash or credit
payment.
Recommended, selected and located merchandise based on customer
desires.
Opened and closed cash registers by counting money, separating charge
slips and balancing drawers.
Built relationships with customers by providing friendly customer service.
Unboxed new merchandise and restocked shelves in appealing and
organized arrangements to promote items.
Placed orders for additional stock when necessary to ensure adequate
supply of merchandise.
11/2021 - 12/2022 Assistant Store Manager
Kay Jewelers - Conyers, GA
Used strong issue resolution and communication skills to cultivate and
strengthen lasting client relationships.
Provided leadership, insight and mentoring to newly hired employees to
supply knowledge of various company programs.
Calculated pricing, applied discounts and collected payments to process
transactions.
Used product knowledge to suggest items to match client needs.
Created price tags and merchandise signs for new items.
Received and processed cash or credit payment.
Handled customer complaints in a professional manner.
Described merchandise and explained use, operation and care.

01/2020 - 09/2021 Owner

TINA SHOP VZLA - MARACAIBO, ZULIA
Followed company policies, rules and procedures to promote company
goals and maintain safety.
Calculated pricing, applied discounts and collected payments to process
transactions.
Assisted customers by asking open-ended questions to understand needs
and suggest suitable merchandise.
Cleaned shelves, counters and tables to maintain organized store.
Opened and closed cash registers by counting money.
Computed purchases and received and processed cash or credit
payment.
Bagged or packaged purchases and wrapped gifts.
Hire and train new employees.
Placed special orders or called other stores to find desired items.

EDUCATION AND TRAINING

10/2023 Some College (No Degree): CERTIFICATE
Future Leadership At Guess Factory Store - Lawrenceville, GA

05/2023 High School Diploma

Discovery High School - Lawrenceville, GA
HONOR GRADUATE
2023 Honor Roll
3.7 GPA

LANGUAGES
English: Spanish:

Native/ Bilingual Native/ Bilingual