LC

LAURA CASTELLANO
lauvalencastellano@gmail.com | 678-727-8501 | Loganville, GA 30052

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Multitasking Decision Making

Excellent Written and Verbal Communication Friendly and Helpful
Flexible Hours Customer Service
Computer Proficiency Order and Refund Processing
Team Cooperation Sales Closing

Experience

Loft Outlet | Snellville, GA Reviewed customer data to determine potential new markets and target
Sales Lead customers.
01/2024 - Current Assisted in developing promotional materials such as brochures, flyers.
Maintained relationships with existing clients by providing product
updates and information.
Resolved customer complaints in an efficient manner while maintaining
quality standards.
Provided training sessions for new employees on sales techniques,
procedures.
Analyzed customer feedback to identify areas for improvement in products
and services.
Created reports and presentations on weekly sales performance to senior
management.

Guess Factory Store | Lawrenceville, Assisted customers with finding the right product for their needs.
Georgia Provided product information and answered customer questions.
Retail Sales Associate Demonstrated knowledge of store products and services.
06/2023 - 12/2023
Performed cashier duties, such as ringing up sales, processing payments
and issuing receipts.
Greeted customers upon entering the store and provided assistance.
Stocked shelves with merchandise according to company standards.
Organized displays to attract customers and promote sales.
Processed returned merchandise according to company policies.

Sally Beauty | Atlanta, GA
Assistant Store Manager
12/2022 - 06/2023
Placed orders for additional stock when necessary to ensure adequate
supply of merchandise.
Managed the day-to-day operations of the store, including customer
service, inventory management and staff scheduling.
Resolved customer complaints in a timely manner and addressed any
 issues that may arise during store hours.
Collaborated with other departments within the organization to coordinate
promotions, events, and special projects.
Assisted clients with makeup application, providing advice on colors and
techniques to achieve desired look.
Performed detailed skin analysis to recommend appropriate skincare
regimens and products.

Kay Jewelers | Conyers, GA
Assistant Store Manager
11/2021 - 12/2022
Used strong issue resolution and communication skills to cultivate and
strengthen lasting client relationships.
Provided leadership, insight and mentoring to newly hired employees to
supply knowledge of various company programs.
Calculated pricing, applied discounts and collected payments to process
transactions.
Used product knowledge to suggest items to match client needs.
Created price tags and merchandise signs for new items.
Received and processed cash or credit payment.
Handled customer complaints in a professional manner.
Described merchandise and explained use, operation and care.

TINA SHOP VZLA | MARACAIBO, Followed company policies, rules and procedures to promote company
ZULIA goals and maintain safety.
Owner Calculated pricing, applied discounts and collected payments to process
01/2020 - 09/2021 transactions.
Assisted customers by asking open-ended questions to understand needs
and suggest suitable merchandise.
Cleaned shelves, counters and tables to maintain organized store.
Opened and closed cash registers by counting money.
Computed purchases and received and processed cash or credit payment.
Bagged or packaged purchases and wrapped gifts.
Hire and train new employees.
Placed special orders or called other stores to find desired items.

Education and Training

Future Leadership At Guess Factory Store | Lawrenceville, GA

Some College (No Degree)
10/2023

Discovery High School | Lawrenceville, GA

High School Diploma
05/2023
HONOR GRADUATE
2023 Honor Roll
3.7 GPA

Valeria Lopez MUA | Venezuela

BRIDAL MAKEUP CERTIFICATE
10/2019

Valeria Lopez MUA | Venezuela

PROFESSIONAL MAKEUP CERTIFICATE
09/2019