LESLEE FELIS

Worden, IL 62097
618-606-1682 - hensonleslee@yahoo.com

PROFESSIONAL SUMMARY
Detail-focused retail merchandising professional with experience in leveraging strong
organizational and communication skills to maximize profits and customer satisfaction.
Skilled at creating product displays and managing inventory for optimum product
placement and sales. Skillful Retail Merchandiser accomplished in product assembly,
material handling and display design. Works well independently and as part of dynamic
teams. Skilled at collaborating with fashion designers on product placement, store
displays and marketing material for new clothing launches and promotions. Skilled in
unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and
dedicated professional proficient in correct procedures for stocking and rotating
merchandise. Physically fit and active. Keep operations organized and efficient to
strengthen team performance and maximize efficiency. Bringing 19+ years of
warehouse experience along with strengths in stock management and multitasking.
Trained in warehouse operations procedures and experienced in supporting [Industry]
customers. Results-oriented professional with a diverse background in management and
customer service. Proven to conceptualize, plan and manage successful business
operations. Additional experience in customer service in retail banking, parcel delivery
service operations and inventory management. Dedicated, well organized, highly
communicative and detail-oriented.

SKILLS
Margin Selling Purchasing Orders and Requisition
Retail Effectiveness Planogram Creation
Creative Strategies Organization and Categorization
Marketing and Advertising Serve Customers
Window Displays Customer Needs Assessments
Maintaining Clean Work Areas Reading Comprehension
Merchandising and Display Build Displays
Brand Presentation Update Signs
Tag Merchandise Merchandise Requisition
Motivated Team Player Shipment Processing
Signage and Graphics Audit Inventory
Revenue Growth Hand Scanning
 Calculate Prices Cash Register Operations
Exceptional Time Management Skills Event Promotion
Planogram Execution Restock Shelves
Visual Merchandising Stockroom Rotation
Enter Data Forklift Safety and Operation
Stocking and Replenishing Stockroom Maintenance
Rotate Stock Product Sales and Promotion
Inspect Merchandise Product Signage and Labeling
Process Payments

WORK HISTORY
08/2021 to 12/2022 Retail Merchandiser
Lowes Home Improvment – Glen Carbon, IL
Organized store merchandise racks and displays to promote and maintain visually
appealing environments.
Organized and maintained displays to achieve clean and appealing product layouts.
Stocked merchandise, clearly labeling items, and arranging according to size or
color.
Managed inventory levels and product rotation to maximize sales and minimize
out-of-stock items.
Designed displays to deliver interactive, engaging, and memorable store
experiences for shoppers.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Utilized visual merchandising techniques to effectively showcase products in retail
stores.
Established strong vendor relationships to maintain and support business.
Arranged consistent shelves, bins, and racks at [Number] locations by following
established planograms.
Answered customer questions regarding store merchandise, department
information, and pricing.
Identified opportunities to increase store sales and developed actionable strategies.
Analyzed sales data to identify trends and devised action plans to increase sales.
Planned and implemented product launches and promotions for assigned stores.
Stocked shelves, racks and cases with new or transferred merchandise.
Stocked designated items on shelves, end caps and displays.
Stocked shelves to match planogram images and instructions.
Interacted with guests in friendly and knowledgeable way.
Kept work areas neat, clean and free from debris.
Updated merchandise pricing to match new values and special promotional rates.
Maintained tidy and clean work areas to promote optimal productivity and safety
 standards.
Labeled products, rotated stock and fronted merchandise for appealing display.
Transported merchandise to sales floor and replenished out-of-stock and low-stock
items.
Updated pricing by changing labels and signage for short-term promotions and
final clearances.
Kept aisles clear and clean while restocking to prevent accidents and enable others
to easily pass by.
Disposed of damaged or defective items or coordinated returns to vendors for
covered items.
Collaborated with sales team members to stay current on inventory levels,
complete accurate orders, and resolve item issues.
Greeted customers and directed to requested products.
Moved cardboard, plastic ties and other debris from unboxing to trash.
Maintained store assets with effective loss prevention strategies.
Volunteered to assist with projects, demonstrating willingness to learn new tasks
and increase skill levels.
Followed orders precisely for correct items, sizes and quantities.
Greeted store customers and discussed needs.
Managed timely and effective replacement of damaged or missing products.
Checked product levels and recommended new purchases.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Reviewed order slips, picked products and staged merchandize to be shipped.
Developed plan-o-grams and layouts that maximized sales.
Partnered with merchandising team to create and implement profitable pricing
strategies.
Planned and scheduled projects and directly performed installations.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Transported merchandise pallets to move in warehouse.

08/2019 to 05/2021 Service Writer/Department Manager

Walmart – Glen Carbon, IL
Worked effectively with repair staff and parts providers, staying current on
availability and service processes.
Produced accurate customer estimates and clearly articulated charges to customers
to minimize complaints.
Presented different repair options to customers to help each person make
appropriate choices.
Consulted with customers to assess service requirements and produce accurate
orders.
 Resolved customer complaints in professional and timely manner.
Developed and maintained positive relationships with customers to build rapport
and trust.
Met with customers to discuss service needs and offer available solutions.
Monitored service staff performance and provided feedback for improvement.
Maintained team productivity and quality of service by establishing and
maintaining clear benchmarks.
Maintained records of service transactions and customer feedback for future
reference.
Monitored inventory levels and placed orders to replenish stock.
Met with customers to discuss service needs and develop effective and practical
solutions.
Coordinated with other departments to maintain streamlined and productive
workflow.
Implemented strategies to increase customer service satisfaction ratings.
Analyzed service reports to identify areas of improvement.
Developed department processes and procedures to boost customer satisfaction.
Maintained positive customer relations by addressing problems head-on and
implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or
angry customers.
Opened and closed location and monitored shift changes to uphold successful
operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve
customer concerns and promote loyalty.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department
aligned with sales and profit targets.

09/2001 to 08/2019 Server/Manager

Dennys – Collinsville, Glen Carbon, Litchfield, IL
Trained servers on order management, food service quality and how to build
rapport with guests.
Welcomed and greeted guests before presenting special menu items to clients.
Led team of servers to consistently meet customer service and sales targets.
Handled guest complaints in positively and offered appreciation tokens to build
customer loyalty.
Proactively communicated with servers to coordinate workflows and monitor
service during busy shifts.
Cultivated guest satisfaction and loyalty through consistent commitment to quality
service.
Completed daily procedure checklist and communicated changes to servers and
kitchen staff.
Monitored server performance and provided feedback to enhance server delivery.
Established team strengths and weaknesses and exploited opportunities to boost
employee output and customer satisfaction.
Enforced compliance with food safety and sanitation standards throughout
restaurant.
Enforced compliance with uniform and personal presentation standards.
Analyzed and generated end-of-shift and product inventory reports for
performance and quality tracking purposes.
Checked establishment, service stands, and aisle area cleanliness before
welcoming guests.
Handled escalated customer concerns with speed and knowledgeable support to
achieve optimal satisfaction and maintain long-term loyalty.
Motivated staff to perform at peak efficiency and quality.
Reduced inaccuracies by carefully counting cash and keeping meticulous records
of transactions.
Managed staff schedules and maintained adequate coverage for all shifts.
Verified prepared food met standards for quality and quantity before serving to
customers.
Maximized quality assurance by completing frequent line checks.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and
scheduled cleaning of surfaces and equipment.
Kept facility compliant with health codes, sanitation requirements and license
regulations, alleviating potentially heavy fines.
Maintained effective supply levels by monitoring and reordering food stock and
dry goods.
Enhanced financial controls to minimize theft and loss risks, continuously
maintaining accurate accounts and cash drawers.
Reduced health risks and safety hazards by preparing beverage products
consistently while creating cleaning schedules, restocking items and sanitizing
equipment to adhere to health department standards.
Monitored and adjusted pricing, discounts and promotions to maximize
profitability.
Developed unique events and special promotions to drive sales.
Inspected equipment and machinery for proper working condition and directed
 staff to clean and repair as needed.
Trained staff on proper cooking procedures as well as safety regulations and
productivity strategies.

EDUCATION
Graphic Design
SWIC - Belleville, IL