TNA Form 1

Appraiser
Date From: 14 august 2023 To:14 august 2023
Location Overall TNA
TNA Survey conducted in terms of retailer’s own History:
Summary category level which investigating whole layout, L3 – Management level
location, internal layout, selling strategy, and L2 – Supervisory level
planogram but limited to non-consultation issue. L1 – Frontliners level

Summary Report
Non-consultation-based TNA Summary
Date 14 August 2023
Level L1, L2 management and operations.
Criteria All comments are summed up to display a whole comparison in between branches
Summary and address differentiation of services. Including standard category management,
demarcation of items, customer services, and safety.
Likert 1 – very bad, 2 – mediocre / below expectations, 3 – meeting management standard,
scale 4 – above standard, 5 – exceptional.
structure
Weighted 4 branches across LD with comparison of Sabah standard.
average

Criteria & categories Scale

✓
1 2 3 4 5
Store operations management
Planning, organization, and coordination all aspects of the ✓
outlet's operations (Outlet level)
Ensure the store is clean, well-maintained, and visually ✓
appealing to attract customers.
Manage the store's inventory to ensure adequate stock ✓
levels and minimize stockouts.
Oversee product merchandising and displays to optimize ✓
sales and highlight promotional items effectively.
Implement loss prevention measures to reduce theft and ✓
minimize shrinkage.
Comment:

Sales and Customer Service

Lead and motivate the sales team to achieve sales targets ✓
and deliver exceptional customer service.
Train and develop staff on product knowledge, selling ✓
techniques, and customer interaction skills.
Address customer complaints or concerns promptly and ✓
ensure a positive shopping experience.
Analyze customer feedback and preferences to identify
opportunities for improvement.
Comment:
 1. Note that Nur Ikmalina of Wisma Ramai-Ramai branch GMS trainee is having an
exceptional service.

Personnel management
Schedule staff effectively to ensure appropriate coverage ✓
during peak business hours.
Grooming standard ✓
Standard of practice & overall behavior ✓
Comment:

Financial Management
Set and monitor sales targets, budgets, and take measures NA
to achieve them.
Analyse sales data and trends to identify opportunities for
growth and improvement.
Control expenses and manage the outlet's budget
efficiently.
Prepare and submit sales reports and financial performance
updates to higher management.
Comments

Marketing and Promotions

Collaborate with the marketing team to develop and ✓
implement promotional strategies.
Plan and execute in-store events, sales promotions, and ✓
product launches.
Utilize social media and other marketing channels to
increase brand awareness and drive foot traffic.
Comments

Safety and health

Ensure compliance with all health and safety regulations ✓
and company policies.
Maintain a safe working environment for staff and ✓
customers.
Conduct regular safety audits and training to prevent
accidents and injuries.
Comments

Relationship management
 Build and maintain positive relationships with suppliers and NA
vendors.
Liaise with the regional or corporate management team to
communicate store performance and seek support when
necessary.
Liaise with the regional or corporate management team to
communicate store performance and seek support when
necessary.
Comments

Business Analysis
Analyse sales data, customer trends, and market conditions NA
to make informed decisions on product assortment and
pricing.
Remarks and Comments.