Nithusan Pathmakanthan

Toronto, Ontario • (437) 995-8585 • nithusanpathma@gmail.com

EXECUTIVE SUMMARY
A strategic, and goal-oriented marketing student with over 3 years of experience developing and
executing product, and service strategies. Expectations and goal targets set by companies are met, in order
to have products and services that meet client needs. A strong leader and team player with skills in
leading cross-functional teams through exceptional communication and interpersonal skills and making
critical decisions during challenges. Strategically manages customer, and stakeholder relations by
improving service delivery and complex problem solving.
CORE COMPETENCIES
● Leadership & Team Building ● Account Management ● Critical Thinking
● Prospecting & Sales Strategies ● Marketing Principles ● Data Reporting
● Effective Communication ● Customer & Client Service ● Decision Making
● Business Analytics ● Problem Solving ● Conflict Resolution
EDUCATION
Bachelor of Commerce – Business Management | Major in Marketing Completed
Toronto Metropolitan University, Toronto, Ontario
PROFESSIONAL EXPERIENCE

Customer Service | One Contact Inc December 2019 - March 2020

● Worked for the Buffalo Wild Wings campaign
● Help customers with their questions regarding their rewards and points via email
● Worked with higher managers to develop strategies for customer inquiries
● Followed all the rules and policies of working with customers’ personal information
● Update customer information in system as required.
● Proficiency in Microsoft Office applications
● Reviews organizational policies, procedures, and regulations; makes recommendations to the
management of any identified gaps in daily operations
Warehouse Associate | Amazon October 2019 – December 2019
● Receive and track shipments to fulfill picking tickets
● Enter data in inventory and logistics software programs
● Labeling specific inventory types
● Following proper loading and safety procedures at all times
● Preparing deliveries for shipment and placing them in the appropriate areas

PROFESSIONAL EXPERIENCE

Accounts Reveivable | Bill Gosling Outsourcing September 2019 – October 2019

● Worked in accounts receivable management for President's Choice Financial MasterCard
● Delivered customer excellence by building positive relationships, and engaging with clients and
responded to customer inquiries
● Resolved client issues and /or complaints in a timely manner related to their account information
● Developed, and implemented payment strategies through first-party collections
● Accounts up to date with overall security
● Prepared merchandising and presentation of sales floor to lead customer traffic; forecasted
display based on seasonal trends, promotions, and peak rush hours