LUIZ ANTONIO CENDON

Nationality: Dual Citizenship (Italian and Brazilian) | Dublin - Ireland | Availability to relocate.

https://www.linkedin.com/in/luiz-cendon/ | +353 083 036-2291 | luizcendon@hotmail.com

SUMMARY

Bilingual (Portuguese and English) professional with a BSc in Business Administration and overall, 10 years of
experience in customer service, sales, customer success and general business administration.

EDUCATION

● Level 8 Bachelor Degree in Business Administration | UNISANTOS - Catholic University of Santos | 2012

WORK EXPERIENCE

Account Coordinator | Accenture, Ireland | October 2018 - Present

● Responsible for establishing and maintaining relationships with key clients.
● Identifying and securing partnerships with content creators including influencers, YouTubers, celebrities,
media companies, athletes, etc.
● Identifying trends in content being shared among users and to create similar content for clients.
● Coordinating GIF Creation and Official Pages: Work with GIF designers to create GIFs & official pages for
interested influencers/brands.
● Managing contractors, assigning tasks, and providing feedback.
● Organizing and coordinating contractor workflow.
● Keeping trending terms sheet up to date from weekly curation sheets.
● Keeping partners engaged with the plafform.

Content Reviewer | Accenture, Ireland | April 2018 - October 2018

● Processing and reviewing ads that have been flagged for review for potential sensitive content to ensure
there are no violations of any of the policies. 
● Validating, investigating, and responding to inquiries of urgent or sensitive nature complying with
established guidelines.
● Ensuring all work is performed in accordance with SLAs and metrics.
● Working under daily validation and quality targets.
● Complying with all clients published policies and procedures and any legal and regulatory requirements
that the company is obliged to adhere to.

September 2016 - May 2017 - Focused on acquiring Italian citizenship in order to relocate to Europe.
General Administration and Sales Representative | Track & Field, Brazil | February 2014 - September 2016
● Maintained and updated sales and customer records. Developed monthly sales reports
● Communicated important feedback from customers internally.
● Ensured sales targets are met and report any deviations. Stayed up to date with new products and
features. Tracked stocks of office supplies and place orders when necessary
● Coordinated office activities and operations to secure efficiency and compliance to company policies.

Real Estate Broker | ABYARA Brazil Brokers Intermed. Imob, Brazil | March 2013 - January 2014
● Assisted sellers in how to best promote their properties to attract advantageous offers. Advertised
properties through a variety of marketing techniques
● Evaluated the clients’ desires and economic capabilities to discover the appropriate suggestions.
● Provided information regarding legal guidelines, rates, specifications, and property availability.
● Mediated the dealings between sellers and buyers ensuring good conduct and the honest exchange of
information towards a beneficial understanding. Appraised the value of properties by thoroughly
researching the market or past purchases.

Part-Time Sales Logistics | Unimodal Transportes e Logística Integrada LTDA, Brazil | January 2010 - December
2011
● Sent and received quotations of transportation, elaborated commercials proposals and controlled
commercial tariffs.
● Contributed to excellence in all areas related to logistics, driving logistics revenue, producing the desire
logistics margins, generating profit through logistics and following company logistics guidelines and
policies. Complied to all accounting, invoicing and logistics procedures
● Daily communicated with all logistics departments and activities; involved with all logistics activities.
● Identified opportunities for greater profits
● Contributed to identify, develop, and implement logistics best practices within the company.

Part-Time Sales Representative | Luiz Cendon Multimarcas Auto, Brazil | January 2006 - March 2013
● Provided vehicles and finance management sales. Presented, promoted, and sold products/services using
solid arguments to existing and prospective customers.
● Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.
● Established, developed, and maintained positive business and customer relationships.
● Reached out to customer leads through cold calling.
● Expedited the resolution of customer problems and complaints to maximize satisfaction.
● Achieved agreed upon sales targets and outcomes within schedule.
● Coordinated sales effort with team members and other departments.
● Analysed the territory/market’s potential, track sales and status reports.
● Managed supply with reports on customer needs, problems, interests, competitive activities, and
potential for new products and services.
● Kept abreast of best practices and promotional trends.
● Securing the full end-to-end customer journey
● Continuously improved through feedback

GENERAL SKILLS

2
● Computer Skills: Word, Excel, PowerPoint, Access, Outlook, SQL, JAVA.
● Language Skills: Portuguese: Native | English: Advanced
● Soft Skills: Ability to demonstrate excellent verbal and written communication skills; Strong customer service
mentality with first-rate attention to detail; Self-motivated and able to work as part of a busy team; Able to
demonstrate speed, agility, critical-thinking, problem-solving skills, and ability to ramp quickly.
References Upon Request