Priyanka Saxena

B. Sc. (Biotechnology), MBA (Foreign Trade) 0616833885 priyankanigam313@gmail.com

https://www.linkedin.com/in/priyanka-saxena-80194a18

CAREER SUMMARY

A dynamic professional with over ten years of experience in logistics, operations, production
planning, export, import, and documentation. Proficient in using software tools like SAP,
Outlook/Lotus, Tableau, OTM, GTM, and advanced Excel skills including creating formulas and
formatting, VB code, etc. Completed Udemy Business Analytics, Business Process Modeling, Data
Science, Tableau, Lean Six Sigma white and yellow Belt and Basic SQL courses, providing an extra
edge to finish tasks smartly. A strong organizer, motivator, and team player with a successful track
record in implementing and managing projects from the original concept. An effective communicator
with excellent relationship-building and interpersonal skills. Possess a flexible and detail-oriented
attitude and known for people management skills. A proactive approach, ability to work with
constraints, successful negotiator, and exceeding business expectations.

KEY SKILLS
• Operations Management
• Logistics & Supply Chain
• Data Analysis
• Process Optimization
• Team Management
• Business Development.

Visa:- Valid permission to work in the Netherlands; I have cleared Inburgening exams and
applied for a Dutch passport.

May 2020 - Present (Permanent Contract) Western Digital - Netherlands - Analyst2 Logistics -
Global Operations

Key Deliverables:

• Conducting KPI calls with carriers weekly and resolving delivery-related issues on a day-to-
day basis.
• Handling critical shipments in Q-end time and presenting for operations, inventory, and
business ops teams.
• Arranging expedited deliveries and working on expedite rates.
• Mentoring a team of three for all control tower work.
• Traveling occasionally to maintain good connections with sales teams and carriers.
• Working on inbound & outbound damage projects to decrease the damage count.
• Working on pricing & transit time issues in SAP & Tableau.
• Weekly updating Set console days in OTM.
• Doing User Acceptance Testing (UAT) in multiple projects.
• Negotiating rates for Ad-hoc shipments.
• Preparing Integrator AWBs for office shipments and returns to the regional RMA Facility.
• Working with service providers, customers, and the warehouse team to solve potential
delivery issues.
 • Monitoring inbound, outbound, and cross-dock shipments proactively and following up
with carriers using Oracle Transportation Management System, SAP, and Tableau.
• Performing root cause analysis of all potential delivery issues & implementing corrective
actions via calls with carriers on a day-to-day basis.
• Taking follow-up on data irregularities reporting on alert dashboards.

August’2018 – June 2019 (One year Contract) TNT Express/FedEX

Netherlands - CLM, Customer experience department

Key Deliverables:

• Linked CLM & other departments to support internal requests in relation to CLM supported
customers.
• Created a standard and content for Monthly Business Reviews and Quarterly business
reviews.
• Analyzed and solved the structural challenges of the customer logistics team.
• Created the structure and set up of identify data sources (e.g. SAM Commercial, 1F, Trialat)
and updated PRESTO material.
• Supported the development of CLM key activities including the further development and
automation of the CLM templates tracker and tools.
• Evaluated regular account(s) performance reviews operationally and supported strategic
development of our customer internally.
• Understood the logistics flow within the company for the specific customer.
• Took an active role in knowledge sharing and best practice deployment within the
community.
• Created, maintained and monitored the CLM intranet page for external/internal
communication.
• Initiated and maintained the setup of domestic reports for CLM premium customers.
• Organized weekly and monthly team calls and meetings for specific customers.
• Reported: Monthly Board Report, CLM statistics, Project updates, etc.
• Handled CLM optimization-related tasks: OSC requests, Apple Latency files, infographics,
customer books, etc.
• Analyzed and monitored service performance and consolidated Ad Hoc requests from MD's.
• Supported project team who survey within the organization from maintaining
questionnaires to uploading questions on the tool and report consolidation work.

ACHIEVEMENT: Experienced TNT integration in FedEx.

NL Company Representative (2017-2018)

Represented Indian Agro manufacturing companies as a liaison in the Netherlands.
Conducted market research, identified potential customers, and facilitated business transactions.
Maintained excellent relationships with clients and ensured their satisfaction

July ’2012 – September 2014 MAERSK Shipping Line Global center - Pune
 Process Expert
Key Deliverables:

• Reported Managed a team of 9 members as a Single Point of Contact (SPOC) for back-office
Manager Groups.
• Resolved all export process-related problems of customers in the Mumbai region through
efficient communication via phone and email, ensuring accurate comprehension of their
requirements.
• Prepared and analyzed daily, weekly, and monthly team reports for submission to
management.
• Responded promptly and effectively to all incoming sales team enquiries.
• Handled all documentation-related work, including Bill of Lading, Bank Guarantee, and
negotiations on Detention and Demurrage Waivers with customers as per their
requirements.
• Managed all premium customer accounts in the Mumbai region.
• Handled cases related to Change of Destination, Re-Export, Detention in Transit, and Delay
in Transshipment, and offered new routing options while coordinating with operations.
• Established contacts with import offices worldwide to ensure free time at the destination
port.

ACHIEVEMENT: Successfully managed all aspects of logistics and operations from booking to
IGM and detention, covering all channels of logistics and operations.
Received recognition for exceptional customer service and problem-solving abilities, resulting in
customer retention and repeat business.

Dec’2010 to June’12 Bhansali Bright Bars P. Ltd - Export Officer - International Marketing

Key Deliverables:

• Prepared documents, reports, product proposals, and price quotations for international
customers.
• Successfully interacted with UK and Asian customers and dealers through fax, verbal, and
written communication to provide delivery information.
• Conducted extensive research related to stainless industrial consumption and presented
findings to higher management, identifying market potential in countries such as Brazil,
Colombia, France, Malaysia, Singapore, Japan, Chile, Thailand, Yemen, Sweden, Egypt, etc.
• Organized meetings with customers and arranged get-togethers, resulting in increased
customer satisfaction and repeat business.
• Eliminated pendency work in the department and coordinated with the plant to fulfill
pending orders.
• Accompanied foreign collaborators during their plant visits, managed their stay
 arrangements, and ensured a positive experience.
• Generated inquiries and converted them into orders based on offered prices by
communicating with international clients.
• Prepared export documents like Sales Contract, P.I, Work Order, Packaging List,
Commercial Invoice, Custom Invoice, etc., and arranged documents as per the demand of
international buyers.

November’2009 to Nov’2010 Mid India Power & Steel Industries Ltd. – Indore
Sr. EXIM officer

Key Deliverables:
• Followed up and acquired the Terminal Excise Duty (TED) documents from companies
and banks across India.
•Corresponded with the Joint Director General of Foreign Trade (DGFT) and answered
queries related to per TED refund application.
• Applied for and acquired liaison from Joint DGFT, such as EPCG, and implemented EODC

and EOP as per the requirement of the Head Office.

• Negotiated with government entities and superiors, resulting in significant cost savings
for the company.

ACHIEVEMENT: Generated approximately INR 430 million in TED refunds for the company.

October ’2008 to Nov ’2009 Socrus Pharmaceutical Ltd. Indore- Coordinator

Key Deliverables:

• Managed a team of 44 Ethical employees, ensuring efficient and effective team

functioning.
•Assisted Manager Groups in developing brand plans and marketing strategies, while
providing quarterly promotional inputs and outputs.
• Identified and analyzed market trends and new developments to support business
improvement.
• Collaborated with sales and medical teams to resolve issues, ensuring seamless
communication and positive relationships.
• Developed and maintained positive relationships with doctors, supporting their needs
and driving sales growth.
 ACHIEVEMENT: Played a key role in driving sales growth by effectively managing relationships
with doctors and the sales team while ensuring efficient team functioning.

ACADEMIA

2008 Regular MBA Foreign Trade from International Institute of Foreign Trade & Research
affiliated to DAVV, Indore (MP) with an aggregate of 67 %(A+)
2006 Bachelor Degree in BSC (Biotech) from DAVV, Indore with an aggregate of 66 %( A+)
2003 12th from M.P. Board with an aggregate of 78% (AA+)
2001 10th from M.P. Board with an aggregate of 78 %. ( AA+)
PERSONAL Details

D.O.B : 31st – March – 1985

LANGUAGES KNOWN : Dutch (Certified A2), French Beginner, English, Hindi
Status : Married
NATIONALITY : Indian who applied for Dutch nationality
ADDRESS : Buitenveldertselaan, Amsterdam Zuid
PERSONAL STRENGTHS : Responsible, Perseverant & Optimistic

Declaration

I hereby declare that above written particulars are true to the best of my knowledge and
belief.

DATE: (Priyanka Saxena)