Majid Khan

Professional Summary
Doha
majidkhan9683_49g@indeedemail.com
+974 - 5538 2576

MAJID SALEEM KHAN 

Email: khan.majid.saleem@gmail.com 
Mob: +974 – 5538 2576 
Nationality: Pakistani National 
Visa Status: Spouse Visa with NOC 
Driving Licence: Valid Qatari 
Location: Doha, Qatar 
 
I have a Bachelor Degree in Journalism and Sociology and I have more than 10 years' extensive
experience in Customer services / Client Management / Fleet Operations /Sales & Marketing / Sourcing
business. In my previous roles I was Plan and implemented the company's talent acquisition strategy
and developed company's policy for talent benchmarking, talent assessment and interviewing /
Conduct sourcing activities in order to fill open positions and also determines operational strategies by
conducting needs assessments, performance reviews, capacity planning, and cost / benefit analyses,
identifying and evaluating state of the art technologies, defining client requirements, establishing
technical specifications, production, productivity, quality and hiring (HR) recruitment standards for
contributing information and analysis to organizational strategic plans and reviews.

Willing to relocate: Anywhere

Work Experience

Talent Acquisition Specialist / Technical Recruiter

Auctis Corporation
September 2018 to November 2019
Auctis Corporation is a recruitment Agency, we provide integrated sourcing and full life cycle technical
recruitment services to Fortune 500 companies. Our clients include, but not limited to, Lockheed
Martin Boeing, Raytheon, UTC Aerospace, Alcoa, Arconic, ATK Aerospace, Johns Manville, Caterpillar,
Cargill, ATI Metals, Eaton Corporation, Philips, Roche, Becton Dickinson and the Company, Agilent
Tech, Liva Nova, Jackson Laboratories, UCSF Health, Tenet Healthcare, Wells Fargo, WESCO, E-bay,
Amazon, James Hardy, Covestro LLC, Bayer, PacifiCorp, International Paper, JE Dunn, Ally Financial,
Cyberonics. 
Role is more involve with below details. 
● Plan and implement company talent acquisition strategy 
● Develop company's policy for talent bench marking, talent assessment and interviewing 
Conduct sourcing activities in order to fill open positions. 
● Perform analysis of organizational development and anticipate future employment needs 
Design and manage recruitment and selection processes (resume screening, screening calls interviews
etc.) 
● Counsel the candidate on corporate benefits, salary, and corporate environment 
Build long-term relationships with past and potential candidates. 
● Manage respective candidate pools to ensure qualified candidates remain engaged in current or
future opportunities. 
● Work closely with marketing department to develop creative ways for addressing talent acquisition
challenges. 
● Proactively seek market intelligence to gain competitive advantage in attraction, assessment and
sourcing methodologies. 
● Suggest new ideas for improving talent acquisition activities. 
● Research talent acquisition trends in the staffing industry

Talent Acquisition Specialist / Training's (Operations)

Apex Outsourcing Solutions - AE
May 2016 to August 2018
• Determines operational strategies by conducting needs assessments, performance reviews, capacity
planning, and cost/benefit analyses, identifying and evaluating state-of-the-art technologies, defining
user requirements, establishing technical specifications, and production, productivity, quality,
and customer-service/ hiring (HR) recruitment standards contributing information and analysis to
organizational strategic plans and reviews. 
• Develop digital and print Training material (e.g. videos and manuals) 
• Organize classroom-style seminars about Product features / Sales & Marketing / Customer services /
Client relationship management techniques etc. 
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict
management). 
• Identify individual and team skills gaps. 
• Schedule regular training sessions (e.g. monthly or quarterly). 
• Ensure new hires take on basic sales, customer services training courses, including communication
and troubleshooting skills. 
• Assess the impact of each Training course on staff performance and client satisfaction

Quality Assurance Manager (Fleet Operations)

Rocket Internet GmbH Easy Taxi / Middle East / Amman
February 2015 to April 2016
campaigns. 
• Monitoring driver behaviour and ensuring a high level of customer service. 
• Analysing data to increase business operational efficiency. 
• Managing drivers so they adhere to strict schedules. 
• Ensuring performance of the staff is of high standard. 
• Sending weekly and monthly performance report to higher management. 
• Quality control, and team performance reviews with Contact Center supervisors and Assistant
Manager Discussing and resolving problems. 
• Carrying out performance reviews.

Operations Manager (Fleet Operations)

Rocket Internet GmbH EasyTaxi / Middle East - Lahore, PK
January 2014 to February 2015
• Responsible for allocating tasks to staff. 
• Ensuring performance of the staff is of high standard. 
• Setting up Easy Taxi Gulf CS operations in Lahore - PK. 
• Assisting in the recruitment of quality drivers into the fleet. 
• Developing efficient driver schedules to maximize profits. 
• Managing drivers Roasters round the clock so they adhere to strict schedules manually and through
Application. 
• Registering and licensing all vehicles under their management. 
• Developing strategies for greater fuel efficiency. 
• Maintaining detailed records of vehicle servicing and inspection. 
• Sending weekly and monthly performance operational reports to higher management. 
• Training and development of staff members (Product / Sales / Marketing / Driving Ethics / cost
cutting / Profits). 
• Monitor operational policies and procedures to ensure the most efficient and effective processing of
delivery orders with high customer service levels. 
• Team Management / Building Sessions. Initiated programs for team building and motivation of staff
members.

Floor Supervisor Senior Executive (Contact Center)

Warid Telecom - Abu Dhabi Group - Pakistan
March 2013 to October 2013
March 2013 - October 2013) 
Development 
I was promoted to a floor supervisor based on my skills and hard work in the company. 
During my job tenure in call center domain as a floor Supervisor (operations) my duties were as
follows: 
• Manage a team of call center agents. 
• Be available to affect the entirety of the team's operations. 
• Take calls that your agents can't handle and be available when an agent appears to need assistance.
 
• Manage by walking around. Be visible to answer questions. 
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting,
abandonment rate, etc. 
• Motivate and encourage agents through positive communication and feedback. 
• Meet at least once each week with your team. At a minimum, review the following topics: 
• Answer questions and comments / Provide agents with a glimpse of future weeks. 
• Manage by walking around. Be visible to answer questions. 
• Establish monthly meetings of agents with Floor manager and other departments to review call
center operations. 
• Review the past week's events, including statistics, results and industry news.

Back up Supervisor (Contact Center)

Abu Dhabi Group
August 2012 to March 2013
As a Supervisor I worked on priority Helpline for customers who generate 20% high revenue and give
80% profit to the company. I have also worked on the fast-track help line 323, which includes different
complaints, various issues and services. It also included coordination with other departments through
correspondence and giving an immediate resolution. 
• Run promotional campaigns (Marketing and Sales). 
• Examine and escalate feedback. 
• Handle interdepartmental correspondence. 
• Manage team members in the absence of supervisor on daily bases. 
• Obtain details for complaint handling & keep the follow up for timely resolution. 
• Provide support with excellent coordination among departments. 
• Timely update customer record in Oracle base database system. 
• Obtain details for complaint handling & keep the follow up for timely resolution of customer issues.

Call Center Executive

Abu Dhabi Group
April 2008 to August 2012
• Taking ownership of customer accounts as well accounts for other colleagues. Dealing with enquiries
via emails on a daily basis as well as taking calls. Prioritizing customer queries in reference to nature of
query, customer type, customer personality and urgency. 
• Maintain and build relationships with key client accounts, and develop a sales and marketing plan
for key accounts to meet sales margin targets. Offering advice on products and guidance to marketing
teams to process sales in line with client requirements. 
• OSB Projects (international campaigns - Duck cleaner) 
• Involved in Nestle projects nationwide in order to advertise and sell water. 
• Being a part of the 124 official help line, MNP department, (Retention of customers). 
• Training new hires for 789-activation help line and out bound calls as well as (G.P.R.S) Call backs and
other call backs regarding services and promotions.

Education

Bachelor of Arts in Journalism and Sociology in Journalism and Sociology

Punjab University
2007

professional diploma in Graphic Design in Graphic Design

Punjab University
2006

Skills

• COMPUTER PROFICIENCY I am proficient in Microsoft office, Email Outlook, PowerPoint and web
applications. (Internal company systems, Cisco, X cally, X-lite, Zen desk, Siebel, Zoho, HRMS)
• People Management.
• Team Management
• Leadership Skill.
• Excellent Communication & Presentation Skills.
• Experienced team player and individual performer.
• Planning and Organizing skills