Business Function TA

India Delivery Mansi

Mrunalini

Gargi

Mrunalini

Sneha

Sneha
Mansi

Gargi

Mrunalini

Mansi

Mrunalini

Paridhi

Sneha

Mrunalini
Mansi

Mansi

Sneha

Sneha

Not Sure

Paridhi
Sneha
Defines,
develops,
monitors
and
analyzes
company
operating
performan
ce
indicators.
Produces,
oversees,
distributes
and
analyzes
reports to
provide
insights in
support of
overall
strategies.
Collaborat
es with
internal
manageme
nt to
define
reporting
requireme
nts, report
developme
nt, analyze
outputs
and spot
trends to
assist the
business
with
planning
and
manageme
JD
Performs daily transaction processing including trade execution and disbursement processing; perform cash settlement and reconciliation
Defined Contribution Servicing group.

Manages and executes the successful implementation of new clients into the company platform. Functions performed include project man
staffing, training, procedures, reporting, documentation and transition plans are in place to deliver high quality ongoing service and meet c
Experience on various types of Analysis techniques – Business Process Model, Wireframes, Data Mapping, Data dictionary. Working knowl
Competency in Business Analysis (CCBA) or equivalent. Experience in using collaboration and work flow tools, incl. JIRA and Confluence. Pr

Liaises with client service teams to support ongoing delivery of benefits services (e.g., defined benefit, defined contribution and health and
tracking. Monitors and helps execute client open enrollment activities, (e.g., project plan tasks, testing, documenting employee elections).

• Interpretation of policy terms and client requirements to draft Renewal or Market Review Report
Transactions processing and quality check for UK Health insurance product – like GLA, GIP, PMI, Dental etc.

understanding of billing codes and business documents like Clients SOWs/Engagement Letters
• Liaise with other teams within UK Invoicing to resolve invoicing queries raised by the consultants
• Work on different projects related to invoicing and billing codes supporting other regions
• Drive initiatives to bring in efficiencies in the current process through automation and ability to utilize and work on all available tools like
• Develop understanding of different dashboards available and provide recommendation for higher WIP clearance to internal/external sta
• Liaise with other teams within UK Invoicing to resolve invoicing queries raised by the consultants
• Preparing weekly/monthly client reports in Excel with detailed reasoning of shift in WIP
• Support client communications by e-mail, Teams and Zoom call
• Work on different projects related to invoicing and billing codes supporting other regions
• Drive initiatives to bring in efficiencies in the current process through automation and ability to utilize and work on all available tools like

Performs daily transaction processing including trade execution and disbursement processing; perform cash settlement and reconciliation
Defined Contribution Servicing group.

Collects and analyzes client cost data and enrollment data to develop cost projections. Analyzes and researches premium rates and vendo
future benefits. Reviews and prices medical, dental, life and disability and other benefits programs.

• L&D consultant to business

• Lead design & implement knowledge architecture during learning design stages
• Plan, track and report the trainings & certification progress for various learning projects (BAU/ Right shoring) across Domain, capability d
• Manage end-to-end functional part of LMS/ Workday learning & ensuring the establishment of all learning paths, training content design
• Regular tracking of learning KPIs, meeting business objectives through rigorous monitoring and Dashboards
• Enable the colleagues in domain knowledge building, technology upskilling and facilitate, mentor the training leads/ managers on learnin
• Collaborate with external training partners/ vendors for technology learning needs and manage the vendor procurement process
• Close partnership with peer learning specialists and advantage best practices
• Training need identification with respective business stakeholders
• Design & implement learning calendar as per the business needs and organizational competencies
• Collaborate with operations SMEs/ Senseis, facilitate & conduct trainings for the respective capability dev/ domain/ technical learning ne
• Training delivery for the capability development/ domain/ Technology areas
• Design & Implementation of consistent training frameworks and learning maps across projects

Able to understand the Sanctions risk and conduct the assessment based on the internal and external guidelines.
• To understand and perform due diligence i.e, adverse media assessment , PEP assessment , Bribery and Corruption assessment in accor
Administers and analyzes client pension and benefit programs (e.g., enrolling employees and analytical support). Supports clients by servin
and benefit plan administration problems and monitors outsourcing client engagements from sales through implementation and live prod

Administers and analyzes client pension and benefit programs (e.g., enrolling employees and analytical support). Supports clients by servin
and benefit plan administration problems and monitors outsourcing client engagements from sales through implementation and live prod

• Maintaining the required CU% and PU%

• Adherence to calendar for client calls
• Process improvement
• Meeting all the process SLAs external & internal (98% Accuracy & 100% TAT)
• Adherence to Process SOPs/Guidelines
• Effective utilization of available time
• Support compliance and audit requirements, completion of mandatory/recommended training

• Ability to comprehend US tele callers.

• Role will require to articulate and provide written concrete feedback to advisors

• Maintaining the required CU% and PU%

• Adherence to calendar for client calls
• Process improvement
• Meeting all the process SLAs external & internal (98% Accuracy & 100% TAT)
• Adherence to Process SOPs/Guidelines
• Effective utilization of available time
• Support compliance and audit requirements, completion of mandatory/recommended training
Responsible for performing general analytics and statistical modeling on existing data sets in various areas of the business (e.g., Market Ec
visualization. Examines and identifies data patterns and trends to help answer business questions and improve decision making. Provides i
Skills
Financial Accounting operations, Fund accounting operations, Adavnced Excel, Knowledge of Reconciliation, Journal Ledger enteries, Legis

IT Business Systems Analysis work involves acting as a liaison between the business/end users and IT systems development teams for busin
improvements to business processes that can be accomplished through new technology or alternative uses of existing technology •Resear
requirements into application requirements

Responsible for providing complex backend transaction processing services to clients. The transactions are typically complex in nature and
knowledge of the concept or process. Completes assigned tasks in accordance to timelines and resolves client queries. Develops checks an
reports and Dashboards.

• Health products knowledge for UK Markets

• Advanced knowledge of MS Excel
• Advanced Logical, Data Analytical & Data Mining skills
• Proficient in arithmetic calculations
• Strong analytical and research skills, attention to details
• Knowledge of tools – HBB, GBMA (preferred)

• Business writing and verbal communication skills

• Working knowledge of MS office and its related tools
• Comprehend and understand the instructions
• High attention to detail
• Ability to multi-task and prioritize time effectively
• Eye for detail & logical understanding

Financial Accounting operations, Fund accounting operations, Adavnced Excel, Knowledge of Reconciliation, Journal Ledger enteries, Legis

Applies mathematical and statistical methodologies to forecast risk and liability for payment of future benefits in insurance policies. Makes
liabilities. People with excellent Analytical skills preffered. Should be extremely proficient with Advanced excel skills with good Data Analyti

Ability to work as part of a team and build strong working relationships with peers
Experience in Instructional design, learning solutions and frameworks
Experience in Learning content creation and training delivery
Good command on MS Office applications (MS-Excel, MS-Word, PowerPoint)
Software & technology background – Good to have
Problem solving skills and attention to detail
Ability to multitask, manage multiple priorities and work in a rapidly changing and dynamic environment, ensuring standards and deadline
Strong verbal and written communication and analytical skills

• Ability to research and summarize appropriate information

• Basic understanding of ‘Know your Customer' requirements, Mercer Compliance
• Exceptional written & verbal communication skills
Mandatory knowledge of Superannuation domain, Knowledge of system tools like SuperB, Calibre, Sonata and M Track preferred , MS Offi

Mandatory knowledge of Superannuation domain, Knowledge of system tools like SuperB, Calibre, Sonata and M Track preferred , MS Offi

Good Communication Skills

• attention to detail
• Ability to multi task, self-starter

• computer application skills (Excel, PowerPoint, etc.)

(Amend – Good computer application skills, especially excel. Creating basic formulae like Vlookup, if formulae etc)
• Audit the sample calls as per the defined process and guidelines
• Subject Matter Expert (SME) and technical resource to colleagues and leadership on internal processes, systems, and procedures
• Good communication, analytical and management skills
• Knowledge Base to ensure alignment with to quality standards
• Effective/Accurate and timely reporting skills
• Good command on MS Office applications (MS-Excel, MS-Word)

• Good knowledge of DB Domain preferred

• attention to detail
• Ability to multi task, self-starter
Metrics, Analytics & Reporting
Job Family Grade Range Market Median Experience
Accounting Operations C 3years-6 years

4.5 LPA - 7 LPA 6.40 LPA Accenture

4.5 LPA - 10 LPA 9 LPA Genpact
4.70 LPA - 9 LPA 8.50 LPA% Conduent
6.50 LPA - 10.50 LPA 10 LPA Wipro
4.5 LPA - 9.50 LPA 9 LPA EXL
5 LPA - 10 LPA 9.50 LPA Aon
4.5 LPA - 9.50 LPA 9 LPA WNS
Business Analysis 5 - 9 years

Benefits Operations B 1-2.5 years

2.70 LPA - 5.50 LPA

3 LPA - 5.00 LPA
3.50 LPA - 5.50 LPA
4 LPA - 7 LPA
4.50 LPA - 12 LPA
4.00 LPA - 20 LPA
5.50 LPA - 16 LPA
2.50 LPA - 9 LPA
NA
2.80 LPA - 5 LPA
3.00 LPA - 5 LPA
3.50 LPA - 5 LPA
D
Business Analysis C
D
Business Process Review C
D
Data Analytics & Insight - Descriptive B added in WAS added in WAS 1-2.5 years

Executive/Administrative Assistants B 3 LPA - 4 LPA 3.50 LPA 1-2.5 years

 C 2-5 years

Finance/Trade Execution/Reconciliation B 1year- 3years

C
D
Health Actuaries B 1-2.5 years

C
D
Implementation Services B
C
D
Insurance Operations C
D
IT Quality & Assurance Testing C
Executive/Administrative Assistants B 3 LPA - 4 LPA 3.50 LPA 1-2.5 years
Executive/Administrative Assistants B 2.50 LPA - 3.20 LPA 2.85 LPA 1-2.5 years
Executive/Administrative Assistants B 3 LPA - 4.50 LPA 3.75 LPA 1-2.5 years
Executive/Administrative Assistants B 2.50 LPA - 3.50 LPA 3 LPA 1-2.5 years
Learning & Development D 6 - 17 LPA 11.50 LPA 5-8 years

Legal Operations B 3.20 LPA - 4.70 LPA 3.95 LPA 1-2.5 years

C 2-5 years
D 5-8 years
D
Operations Management D
Pension Administration B 1year- 3years

C
D
Plan Administration B 1year- 3years

C
D
Legal Operations B 3 LPA - 4 LPA 3.50 LPA 1-2.5 years
Legal Operations B 3 LPA - 4.50 LPA 3.75 LPA 1-2.5 years
Legal Operations B 2.50 LPA - 3.20 LPA 2.85 LPA 1-2.5 years
Legal Operations B 2.50 LPA - 3.50 LPA 3 LPA 1-2.5 years
Legal Operations B 2.50 LPA - 3.50 LPA 3 LPA 1-2.5 years
Process Efficiencies B 1-2.5 years

Quality Assurance B 3 LPA - 4.50 LPA 3.75 LPA 1-2.5 years

C 2-5 years
D 5-8 years
D 5-8 years
Quality Assurance B 3 LPA - 4.50 LPA 3.75 LPA
Quality Assurance B
Quality Assurance B 2.50 LPA - 3.50 LPA 3 LPA
Quality Assurance B 3.50 LPA - 4.70 LPA 4.10 LPA
Quality Assurance B 3 LPA - 4 LPA 3.50 LPA
Quality Assurance B 3 LPA - 4.50 LPA 3.75 LPA
Training D 3.30 LPA - 4.70 LPA 4 LPA
Transactional Services B 2.50 LPA - 3.50 LPA 3 LPA 1-2.5 years
B 1-2.5 years

D 5-8 years
Transactional Services B 1-2.5 years
Transactional Services B 1-2.5 years
Transactional Services B 1-2.5 years
Transactional Services B 1-2.5 years
Transactional Services B 3 LPA - 4 LPA 3.50 LPA 1-2.5 years
Transactional Services B 1-2.5 years
Transactional Services B 1-2.5 years
Transactional Services B 1-2.5 years
Organizations Names
Accenture,Genpact,Conduent,Wipro,EXL,AON,WNS

Allianz, Accenture, Allscripts, AMDOCS Bravura Capgemini Citibank Cognizant Deloitte FIS HSBC L&T Metlife Persistent

AON, Wipro, Conduent, Optum Global Solutions, AXA XL, Amex, UHG, Metlife, Rockwell Automation, Capgemini, R1RCM, Genpact

Aon
Wipro
Conduent
Optum
Axa Xl
Amex
UHG
Metlife
Rockwell
Capgemini
R1rcm
Genpact

BT
Accenture,Genpact,Conduent,Wipro,EXL,AON

Global Logic, Capgemini, NTT Data, Accenture, Infosys, SE2 Digital, EXL, WNS, Nippon Data Systems, iNurture, E&Y, KPMG, BT Global Servic

Concentrix
Genpact
Amex
Capgemini
PwC, KPMG, EY, BOA, American Express

BOA
Accenture,Genpact,Conduent,Wipro,EXL,AON,

Accenture,Genpact,Conduent,Wipro,EXL,AON,

BT
Amex
Genpact
Capegemini
Globallogic
Wipro, BT, conduent, Genpact, Sunlife, Fidelity, EXL, TCS

Wipro

PWC, EY, Genpact, Evalueserve, Amex, BOA, BT, EXL, Wipro, Sunlife, Fidelity, Ameriprise

BT
Conduent
Genpact
Fidelity
Sunlife
EXL
TCS
Genpact
Global Logic, Capgemini, NTT Data, Accenture, Infosys, SE2 Digital, EXL, WNS, Nippon Data Systems, iNurture, E&Y, KPMG, BT Global Servic

IBM
BOA
BT
EXL
Wipro
Sunlife
Fidelity
Ameriprise
Business Function JD

R, python, Power BI, along with domain People analytics, consulting

R, python, Power BI (descriptive analysis, consulting

Digital Ui UX, video, animation, ppt

WAS

Investments (CSO), equity research, writing reports, quant + qualitative research

Investments, performance reporting, quant research

Investments, performance reporting, quant research

actuarial

Bid Management
with domain: Health & Wealth/Investment / asset management)

-premier B school, consulting

Create compelling experience,
value propostion M&A, competitor
& standard analysis
pricing, scope for new
products, solutions
- Analyze data, prepare, deliver executive level presentations
- Manage communication with MMC procurement, finance, MMB to
help client articulate the value for Mercer-Client relationship
- Assisting with the development of templates, improved systems and
 Skills Job Family Grade Range Market Median Experience
Mckinsey
B 1-2.5 years
C 13-17 LPA 15 LPA 2-5 years
D 16-28 LPA 21 LPA 5-8 years
Accenture
B 4 LPA- 8 LPA 6 LPA 1-2.5 years
Data Analytics & Insight - Predictive C 7 LPA- 15 LPA 10 LPA 2-5 years
D 12 LPA- 24 LPA 18 LPA 5-8 years
Philips
B 1-2.5 years
C 11 LPA-20 LPA 15.50 LPA 2-5 years
D 19 LPA- 20 LPA 1975 LPA 5-8 years

Data Analytics & Insight - Descriptive B 1-2.5 years

C 2-5 years
D 5-8 years
B 1-2.5 years
Digital Media & Graphic Design C 2-5 years
D 5-8 years
Northern Trust
B 2-7 LPA 4.5 1-2.5 years
C 6-10 LPA 8 2-5 years
D 8-18 LPA 13 5-8 years
Evalueserve
B 3-7 LPA 5 1-2.5 years
C 6-15 LPA 10.5 2-5 years
D 9-19.5 LPA 14.25 5-8 years
EY
B 2.5-8 LPA 5.25 1-2.5 years
C 7.5-16 LPA 11.75 2-5 years
qualitative research D 10-29 LPA 15 5-8 years
Blackrock
B 4-7 LPA 5.5 1-2.5 years
C 6.5-15 LPA 10.75 2-5 years
D 12-30 LPA 21 5-8 years
Ameriprise
B 3-6 LPA 4.5 1-2.5 years
C 4.5-8 LPA 6.25 2-5 years
D 7.5-12 LPA 9.75 5-8 years
B 1-2.5 years
C 2-5 years
D 5-8 years

Performance Reporting
Performance Reporting

Valuation Services

Sales Support & Administration:

Bid Management
(Health & Wealth/Investment / asset
management)

Research
(strategic research)

Sales Support & Administration:

Pricing & Commercial
Organizations Names

Mckinsey, Accenture, Gartner, ATOS, Philips

Mckinsey, Accenture, Gartner, ATOS, Philips

EY, ZS associates, PWC, Deloitte, Protiviti, Bain, KPMG, capegemini, HCL, TCS

Northertrust, Evalueserve, EY, Blackrock, fidelity, ameriprise, HIS Markit, Crisil, S&P, Evalueserve, KPMG, BA, Wipro, BOA
Northertrust, Evalueserve, EY, Blackrock, fidelity, ameriprise, HIS Markit, Crisil, S&P, Evalueserve, KPMG, BA, Wipro, BOA

Deloitte, AON, WTW, Milliman, Swiss Re, Prudential, Metlife, DXC, WNS, Principal,

Acuity, BT, Deloitte, Fidelity, EY, PWC, Crisil, Concentrix, Daffodil Software Pvt Ltd, Protiviti, Crisil, Capegemini, cognizant

Accenture, CEB, Gartner, BCG, Bain, PWC, Deloitte, KPMG

UNITEDLEX CORPORATION, Protiviti, EXL, IBM, Integreon Managed solution, CRM Services, ZS associate, Amex, Adobe, Natwest group,
Business Function Job Family TA

Customer Service Nidhi

Data Analytics & Insight Nidhi
 Digital Media & Graphic Design Nidhi

Career
Career

Editors Nidhi
Implementation Services Nidhi
Metrics, Analytics & Reporting (Anlytical Solutions team) Nidhi

Sales Support & Administration Nidhi

Survey Administration Nidhi
Order Management Nidhi
Content, Publications and Insights Delivery Nidhi
Global Disclosure Data Nidhi
JD

The Mercer Software Support Desk (MSSD) Senior Analyst will provide telephone and web-interface support to internal
and external users of Mercer's suite of technology products within Talent Technology Solutions
SOFTWARE SUPPORT & TROUBLESHOOTING:
• Provide telephone and email software support to our external and internal clients on Mercer proprietary software that
falls under the Talent business.
• Interact with internal and external clients/teams via phone and/or email to resolve technical issues with client specific
databases.
• Follow established procedures to track and document calls and emails.
• Conduct research and troubleshoot complex or advanced inquiries, identifying problems and implementing steps to
resolve issues.
• Update knowledge base in iSupport.
• Proactively manage full issue resolution lifecycle to ensure issues are moving through the ticket tracking system
effectively.
• Identify recurring issues utilizing the ticket tracking system. Formulate ideas to avoid recurring issues. Discuss ideas
with MSSD Leader.
• Follow process and policies around escalation.
• Analyse HR problems using root-cause analysis, hypothesis generation, survey design, benchmarking, and other
qualitative and quantitative methods.
• Knowledge of other BI tools such as Power Pivot, Tableau will be added advantage.
• Analyze human resource problems using root-cause analysis, hypothesis generation, survey design, benchmarking,
and other qualitative and quantitative methods.
• Analyze and interpret data using Excel and SPSS and represent findings through charts and quality graphics.
• Manage research content and maintain the accuracy and validity of the data.
• Present research findings to research teams verbally and in writing.
• Conduct secondary research and document those findings.
• Collaborate with product managers, other research and data analysts, creative director, design team and others to
develop materials, including research reports, white papers, presentations, and case studies.
• Participate in the creation of research deliverables, including essays, executive summaries
Advises on layout, typefaces, colors and styles for advertisements, benefits statements, training materials, product
marketing, sales materials, presentations, publications and other client materials. Designs, reviews and/or creates
materials and design concepts for advertisements, publications, pamphlets, posters, labels and other mediums. Uses
graphics software and/or web-based graphics and design tools to design and produce finished artwork. Implements and
conceptualizes new approaches for interactive experiences and opportunities for integration of technologies including
wireless, video and the web.
Evaluates, reviews and edits internal and external communications and materials for quality, completeness, accuracy and alignment
with established standards. Plans and coordinates the editorial activities for materials (e.g., proofreads, requests revisions from
designers and authors, flags for further review, assigns appropriate editors, writes recommendations, checks for completeness and
prepares flow dates and statistics). Liaises and coordinates communication between editors and other teams involved in material
preparation (e.g., business leaders, production team, graphic artists and video sound engineers). May also be responsible for
maintaining and revising the style guide.
The purpose of the Survey Implementation Analyst position is to work independently, on complex system
implementations for surveys, creating databases, creating/coding reports, and supporting survey data processing tools
to ensure the successful implementation of a suite of compensation and/or human resource practices survey products.
The Survey Implementation Analyst advises on the technical set-up of the surveys in compliance with client survey
project requirements and global implementation best practices and standards.
• Technical Implementation/Support
For complex survey implementation, create survey databases by using proprietary software (GST), setting-up Data
Dictionaries, creating data audits, coding customized reports, parameterizing benefit valuation calculations and setting
up statistical calculations. Configuring and deploying on-line survey data reporting tools. Advise Survey Operation
teams on survey setup specifications and implementation best practices. Recognize, diagnose, and solve
moderate/complex process issues and technical problems independently. Conduct technical peer review in accordance
with global standards. Evaluate current process state and make improvement recommendations.

• Technical Support
Provide tier 1 technical support to Survey Operations staff in resolving GST and Macro issues.

• Quality Assurance/User Acceptance Testing

Support quality assurance/user acceptance testing across various internal applications.
Analytical Solutions Team works for Mercer clients and consultants across Europe, Middle East, Africa, and Latin
America. Due to the rapid expansion, we are looking for a new team member who would be responsible for projects in
EMEA & APAC region.
• Project delivery. Delivering projects (reports and analyses) against client commitments, including standard, defined
products (e.g. market pricings, remuneration deviation analyses, benefits benchmarking reports, expatriate calculations)
as well as more complex analyses (some of them still under guidance of a more senior colleague). Responsible for the
whole process, from initial response to the request, through the preparation of analysis and ensuring peer review by a
peer or a more senior colleague, till project delivery to consultant/client and responding to consultant/client queries on
the project.

• Complex projects support. Taking part in complex custom projects (not defined products) under senior colleagues’
supervision. Providing recommendations on possible solutions and improvements. Preparing data analyses based on
the project manager/senior colleague guidelines.
• Project management. Taking over full responsibility for delivery of projects being assigned. Managing own time
schedule, workload and priority of tasks. Handling communication with consultants and tracking progress using internal
reporting tools. Participating in calls, project meetings, updating project documentation and providing project feedback.
• Peer review. Performing peer review of colleagues’ projects. Apply broad knowledge and experience to ensure high
quality of products being delivered to clients.
• Project quotes. Providing price and timelines estimations (usually for standard products). Occasionally supporting client
quotes and proposals for non-standard type of work.
• Revenue, time and project recording. Accurate recording of information provided by consultants/clients and own time
spent on projects, using internal systems and spreadsheets. Used in measuring team/project efficiency, workload
planning and financial reconciliations for the Team’s work.
• Team contribution/innovation. Contributing, developing and implementing internal improvements within the Team
(tools, processes). Either as a team member, responsible for a specific activity within an improvement project or a team
lead, guiding the team’s work.
• Developing self. Acquiring competence within a specific subject matter and tools. Participation in training sessions and
learning new types of projects, as agreed in the individual development plan.
• Developing others. Participating in on-boarding and product training activities for new team members. Providing
training to the rest of the team in their area of specialty. Providing feedback as necessary.
• Analyzing client data for accuracy and completeness. Communicating with consultants regarding participation and data
validation. Generating data analysis and process statistical reports for publication. Updating data collection and report
materials. Proficiently using Excel and Word in the course of analytical tasks. Adhering to all standards and guidelines
established for line of business. Assuming ownership in tasks and ensures on-time completion. Participating in the
delivery of multiple projects per year. Contributing to process documentation and software tools review as required.
Attending and participating in both internal meetings client meetings as required. Contributing as a team member in all
projects and assumes team tasks as necessary. SME of Mercer Comp framework/ MUPC and Mercer actions

• Project management - Monitor survey project plans; coordinate tasks with other project stakeholders; communicate
project status to internal/external groups; collaborate in discussions to solve moderate issues (e.g. field or result errors)
advising of potential risk; provide input to resource allocation; provide project and technical peer review; ensure projects
are executed to established standards and processes; and identify appropriate tools to use for specific work product
recommendations

• Delegation of work and work load balancing

• Process management- Strong understanding of the processes, ability to identify gaps within the existing process and
provide solutions based on prior experience. Lead process improvements and ensure efficiency targets are met.
Provides effective feedback on process improvement by identifying areas of process improvement and making detailed
recommendations to consultants and/or principals, Mercer project team(s), leadership, and/or supervisor if necessary.
Utilizes feedback on current and previous projects to implement tangible changes and necessary adjustments to future
situations

• Draft client results/presentations for peer review at a higher level. May present specific technical results at client
meetings or calls with external client audiences. May be the primary and only presenter or present in concert with other
senior consultants. May demonstrate PayMonitor application during client meetings.
 Keeps track of customers' orders and handling the steps involved with fulfilling them. Helps clients with orders quoting,
entry, processing, fulfilment, review, payment, etc. Ensures timely release of orders and a fulfilment of pre-established
standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors.
Develops, analyzes and reviews order management process standards (e.g. data accuracy, workflow standards,
budgets, technology development and process improvements). Involves stakeholder Interaction. Reviews customer
orders for accuracy and completeness. Updates company's CRM system with order information and processes orders in
a timely manner. Works closely with sales representatives to review and clarify any issues or questions with the order.
Management levels will set policies and oversee process improvement initiatives to ensure timely and accurate order
fulfillment.
Performs quantitative and qualitative analysis of data to generate insights and reports which are purchased by clients.
Writes, co-authors or authors insights, reports, POVs in adherence to data publication standards, time constraints and
budget. Evaluates, reviews and edits developed materials for quality, completeness, accuracy and alignment with
established standards.
Designs, reviews and implements research plans to acquire relevant, accurate and traceable information to create or
update intellectual capital. Identifies and utilizes the appropriate mix of primary and secondary research sources to
understand a variety of global talent issues (global talent management trends, compensation, benefits, workforce
management and mobility). Plans, establishes and manages initiatives to source the content and obtain the appropriate
resources for identified intellectual capital gaps/needs.
Researches on a variety of executive compensation programs (e.g. executives and board of directors base pay,
incentive pay, performance management, long-term incentives, equity pay). [primary research]
Performs quantitative and qualitative research using annual reports, proxy disclosures and investor relations materials,
following methodologies and regulations of various stock exchanges across the globe.
Support and optimizes the development of executive remuneration data products.
Develops, analyzes and adheres to product development strategies and standards (e.g. data accuracy, workflow
standards, budgets, technology development and process improvements).Analyzes competitive market data to provide
pay and level recommendations. Consults with managers and HR Business Partners on pay recommendations, job
evaluations and employee communications. Designs new programs for base pay, incentive pay and performance
management. Conducts job analysis and evaluation activities to ensure proper classification of jobs.
Executive Compensation work is a specialized area of Rewards focusing on executive compensation design,
management, and analysis including: •Executive compensation program design (e.g., salary and incentive structures,
pay policy, etc.) •Executive compensation plan management (e.g., executive/director rewards and benefits, short and
long-term/equity incentives plan design, performance measurement/goal setting, peer group development, and
benchmarking, etc.) •Consulting with subject-matter experts to ensure compliance with regulations related to executive
compensation plans •May also administer the long-term incentive plans for executives
Skills required Grade ExperienceMarket Median Organizations Names

• Experience in a professional
organization
• General computer literacy
• Excellent command on MS Office
applications (MS-Excel, MS-Word)
• Exceptional English Communication
Skills
• Problem solving ability and attention
to detail Wipro, AON, Dell, NTT,
• Ability to multi task, self-starter HCL, Concentrix, AT
• Excellent analytical skills and high Kearney, Wipro,
focus on accuracy Microland, DB
B 1-2.5 years Schenker
C 2-5 years
D 5-8 years
• Hands-on experience on Advance
MS Excel, VBA and basic SPSS is
mandatory
• Experience conducting primary and
secondary research
• Excellent oral communication skills
and strong writing skills in English
• Ability to analyse quantitative and/or
qualitative data
• Excellent command on MS Office
applications (MS-Excel, MS-Word)
• Experience with statistical packages:
SPSS, SAS, STATA, etc will be an
added advantage AON, Egon Zehnder,
• Problem solving ability and attention Kincentic, Tolluna,
to detail Absolutedata, KPMG,
• Ability to multi task, self starter EY, Deloitte, PWC,
• Excellent analytical skills and high Bain Capital,
focus on accuracy McKinsey, TCS,
Accenture, Capgemini,
B 1-2.5 years etc
C 2-5 years
D 5-8 years
• Strong understanding of basic and
advanced design principles.
• Ability to be creative within
established guidelines.
• Mandatory: Advanced and proven
knowledge of MS PowerPoint.
• Mandatory: Knowledge and
experience working in latest Adobe
Creative Suite (InDesign, Photoshop,
Illustrator), and MS Office (Excel,
PowerPoint, and Word, Video Editing).
• Video Creation
• PowerPoint
• Motion graphics
• Photoshop
• Illustrator B 1-2.5 years Any
C 2-5 years
D 5-8 years
 •Developing and executing a wide
range of informational materials for
external and internal audiences
including the organization's annual
report •Establishing and maintaining
corporate identity, design standards,
and policies •Requires extensive
knowledge of publications text/picture
layout & design and visual
communication
• Strong writing skills in English and
superior understanding of British-
English and American-English
grammar rules.
• Extensive experience in designing
communication content in a corporate
environment
• Strong understanding of basic and
advanced design principles
• Ability to be creative within
established guidelines
• Advanced level of MS Word, MS
Outlook, and Adobe software
knowledge
• Ability to manage multiple projects at
a time working under tight deadlines.
• Ability to liaison with Video Agencies
& Production Houses
• Extensive experience in Stakeholder
Management & Vendor Management
• Writing samples required.
B 1-2.5 years Any
C 2-5 years
D 5-8 years
experience in database design,
application development, statistical
analysis or related field preferred
• Strong understanding of relational
databases and database architecture
• Basic Project management skills
• Basic SQL skills
• Basic VBA skills
• Problem solving skills Toluna, AON
• Proficient with Microsoft Office Consulting, BT Data &
• Excellent communications skills Surveying Services
(verbal and written) India Pvt. Ltd;
B 1-2.5 years Moxienea, Accenture
C 2-5 years
D 5-8 years
C 2-5 years
D 5-8 years
experience in similar kind of work,
statistical analysis or related field
preferred (compensation and/or
benefits background preferred)
• Strong project management
experience
• Benefits surveys & Benefit policies
knowledge will be preferred
• Consulting and/or client relationship
experience in a multinational
environment
• Strong analytical and problem solving
skills/experience
• Good understanding of statistics such
as regression analysis, deviation
analysis
• Strong organizational and multi-
tasking skills
• Ability to draw conclusions from large
amounts of data
• Ability to clearly communicate and
negotiate expectations
• Collaborative style of working MattsenKumar, AON
• Ability to identify critical issues and Consuting, Hays
proactively offer solutions Kornferry, EY, Deloitte,
• Fluent written and spoken English KPMG, Bain, Boston
• Proficiency in MS Office products Consulting, Gartner,
(Excel, Word, PowerPoint) and strong Kantar & other
general computer literacy research & insights
B 1-2.5 years based organizations
C 2-5 years
D 5-8 years
B 1-2.5 years
C 2-5 years
D 5-8 years
• Experience in rewards
benchmarking , similar kind of work
and statistical analysis
• Project management skills
• Excellent communication and
analytical skills
• Effective/Accurate and timely
reporting skills
• Intermediate knowledge of statistical
analysis techniques
• Advance knowledge of Microsoft
Excel
• Proven track record for leading
process improvements
• Ability to multi task and should be a
self-starter
• Ability to handle difficult client
situations and derive strategic AON Consulting, Hays
solutions Kornferry, Willis Tower
B 1-2.5 years Watson, Deloitte, EY,
C 2-5 years
D 5-8 years
• Experience in a professional
organization in order management
• Excellent command on MS Office
applications (MS-Excel, MS-Word)
• Exceptional English Communication
Skills
• Problem solving ability and attention
to detail
• Excellent analytical skills and high British Telecom,
focus on accuracy Cienna, Accenture,
B 1-2.5 years Metlife, WNS, Orange
C 2-5 years
D 5-8 years
• Hands-on experience on Advance
MS Excel, VBA and basic SPSS is
mandatory
• Experience conducting primary and
secondary research
• Excellent oral communication skills
and strong writing skills in English
• Ability to analyse quantitative and/or
qualitative data
• Excellent command on MS Office
applications (MS-Excel, MS-Word)
• Experience with statistical packages:
SPSS, SAS, STATA, etc will be an Toluna, Ipsos,
added advantage AON,Kincentic,
• Problem solving ability and attention Tolluna, Absolutedata,
to detail KPMG, EY, Deloitte,
• Ability to multi task, self starter PWC, Bain Capital,
• Excellent analytical skills and high McKinsey, Kantar,
focus on accuracy TCS, Accenture,
B 1-2.5 years Capgemini, etc
C 2-5 years
D 5-8 years
• Excellent Quantitative analysis and
problem-solving ability
Experience in rewards benchmarking
for executive level candidates
Primary / Secondary research
experience
• Basic finance and numeric ability
• Research driven approach and Wipro, Gartner, AON
attention to detail Consulting, Egon
• Strong written and verbal English Zehnder, Kincentic,
language skills Toluna, Absolutedata,
• Good command on MS Office KPMG, EY, Deloitte,
applications (MS-Excel, MS-Word) PWC, Bain Capital,
Experience in rewards benchmarking McKinsey, TCS,
for executive level candidates Accenture, Capgemini,
B 1-2.5 years etc
C 2-5 years
D 5-8 years