Business Operations Associate Consultant at ZS

ZS is a professional services firm that works side by side with companies to help develop and deliver
products that drive customer value and company results. From R&D to portfolio strategy, customer
insights, marketing and sales strategy, operations and technology, we leverage our deep industry
expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable
asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives
are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and
their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial
services, travel and transportation, and beyond.

ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices
in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and
East Asia to create and deliver real world solutions to the clients who drive our business. The CEC
maintains standards of analytical, operational and technological excellence across our capability groups.
Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

ZS's Business Operations group helps improve and run our clients’ entire system of business processes
and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing
cutting-edge automaton technologies, and transforming client business processes. Our teams support
both project-based and outsourcing solutions for our clients that go beyond streamlining operations and
reducing costs to bring domain focused insights, practical innovations, and superior customer
experience.

Business Operations individuals work on niche areas of the industry like Incentive Compensation, Call
Planning, Meetings and Events, Process Automation using RPAs, Customer Centric Marketing,
Forecasting, Master Data Management, Value and Access, R&D, Marketing Operations etc. to develop
efficient processes and drive effective operations. These individuals are trusted problem solvers and
client connectors.

Business Operations Associate Consultant: During their career at ZS, the individuals will get a chance to
work on a variety of projects which can be largely classified into the following categories. Each
specialization applies some unique skillsets to manage our client Business Operations programs.
Ops Analytics: Designing and executing analytic techniques to address business problems. Synthesize
and communicating results to clients and ZS teams through oral and written presentations. Ability to
think through a solution by assessing business impact to existing and downstream systems. Knowledge
of domain and analytical techniques/tools would be the important skills required for these projects

Data & Technology: Establishing a best-in-class incident, release, and change management process to
enable business insights, and capability adoption. Enabling an effective ad-hoc management process and
ability to think through a solution by assessing impact to existing systems. Data and domain knowledge
would be important for success in these type of projects

Process Transformation: Operations management to achieve operations optimization, process

transformation through process mapping and operations evaluation techniques, automation, advising
internal and external teams on ways to improve operations.

Business Operations Associate Consultants (BOACs) manage key work streams that support our clients'
business processes and operations. They solve structured problems, develops best practices for
operating and optimizing business processes, and plan to accomplish work duties for self and team
members within required timelines

Responsibilities:

• Understand client business problems, operating business rules, data, and standard operating
procedures
• Responsible for smooth operations of client business processes on a periodic basis. This includes
synthesizing data, performing quality checks and delivering error free deliverables.
• Apply quality assurance best practices and ensure team members learn and apply as well.
Implements and automates detailed quality control procedures improving overall quality and
decreasing overall time and effort.
• Provides insights to the project team regarding results and possible areas for further analysis
• Mentor, coach and guide associates in the team, often across multiple offices
• Contribute to or help lead technology, process, or analytical discussions and finalizing the
approach/solution
• Communicate effectively with client over e-mail capturing right level of details. Create high
impact slides and presentations summarizing the results and insights.
• Follows up with team members for status updates and ensure project collateral is up-to-date for
the work of the entire team (e.g. issue tracking and project management tools, project drive,
etc.)
• Collaborate and work closely with internal and client teams across geographies on an ongoing
basis to ensure everyone is aware of periodic status updates, issue resolution and change
control
• Develop deep domain and data expertise and advise client and internal teams
• Receptive to initiatives and flexible to adopt new approaches that lead to business operations
excellence
Qualifications:

ZS welcomes candidates with bachelor's or master's degrees in any engineering discipline, MIS,
operations management or other relevant academic program, plus a minimum of 3 years of relevant
work experience. A demonstrated record of academic success is required.

Additionally, we seek individuals with the following skills:

• Team orientation and leadership experience

• Process management and improvement focus
• Strong work ethic and personal initiative
• Structured problem-solving skills
• Successful application of Lean Six Sigma principles (Green Belt certification preferred)
• Excellent organizational and project management skills
• Strong communication, business acumen and personal impact
• Creative and innovative mindset
• Ability to work across global cross-office teams
• Client service orientation

ZS is a global consulting firm; English fluency is required, additional fluency in at least one European or
Asian language is highly desired.
Candidates must possess work authorization for their intended country of employment. An on-line
application, including a cover letter expressing interest and a full set of transcripts (official or unofficial),
is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive
benefits package.

NO AGENCY CALLS, PLEASE.

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ZS has been recognized globally for its expertise in consulting and its flexible work environment.
View ZS’s accolades.