Lead (Recruiting Analyst) – Workday

COMPANY OVERVIEW

C3/CustomerContactChannels is a unique provider of outsourced customer management

solutions, with over 3 decades of experience. ‘We strive to create FANS, not just satisfied
clients and customer,' is our Brand Promise. To do this, we think and act differently. We
apply unconventional thinking to each and every client relationship and add value as we
build clients' FAN bases. We are Entrepreneurs at heart, and we live our Clients'
business. We learn their needs and apply unique solutions as if the business were our
own. We rely on real-time data and technology to keep a pulse on the customer
experience that leads to FAN status.
C3 is owned and backed by Everise, a joint venture between key strategic partners –
Sunrise BPO and Everstone Group, each of whom is deeply committed both financially
and operationally to build, consolidate and create a world-class Business Process
Organization.
JOB PROFILE

Summary: The Workday Analyst will configure and maintain the recruiting module
functions related to the Workday Enterprise Resource Platform. This position will report
to the HCM Manager. The position represents an excellent opportunity to be a part of
support and implementation on a dynamic team in a fast-growing organization.

JOB DESCRIPTION

Principle Accountabilities (Key Result Areas)

• Assist in the implementation and support of the Workday Recruiting module and
associated business processes.
• To use business knowledge and module expertise to effectively implement workday
functions into the business environment to achieve expected business results.
• To perform configuration, testing, staff training, rollout, and on-going support as a
subject matter expert within the Workday team.
• Resolves configuration and functional issues with other HCM modules related to
recruiting workflow.

Attributes & Attitude

• Energetic and Enthusiastic

• Ability to work under high pressure

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 • Exceptional communication skills, both written and verbal
• Ability to estimate work efforts, develop schedule and honor commitments
• Able to follow through on assignments and issue resolutions
• Able to deal with complex business problems
• Research skills
• Analytical skills
• Critical thinking skills

Knowledge
• Qualification: BS, MS in Business, Information Systems or related areas.
• Experience: 3-5 years of experience with recruitment business process and
automation of workflow
• Working knowledge of Workday HCM and Recruiting module with hands-on
experience performing configuration, testing, and implementation of system
functions.
• Familiarity in working within a structured project delivery methodology.
• Experience with a primary support role for the Workday Recruiting Module is
required.