Tell about yourself

I am an engineering graduate with electronics & comm. No IT, so went to Non IT.

Executive Assistant/Office administrator, then I provided technical
support to Amazon sellers from the UK.
propelled my career in the right direction. technical support to
end users.
You are deeply curious and passionate about hlping
customers SOP’s, traing mopdule
. of defined KPI targets compliance with SLAs, best cust experience,
Generating and testing reporting/dashboards to analyse client stats
and MIS repoirting and make constant improvement in the process
and eliminate any loopholes. Intercom and Salesforce.com
 Why did u leave your job without having a
job

better career prospects, professional growth and learning.

It was predicted that its highly likely that for 5 years thr would be no additional
responsibilities, or growth, and I am person who very much looks forward to facing
situations/challenges and taking control of them.
interviewing couple of companies, in-process Zomato and my LWD was approaching.

And, I wanted to make sure I get the appendix surgery done before I start working in the
new. But because of the pandemic, everything got stagnated and I had to move on.
 Content Writer
Storyline 360 is a part of articulate 360

• 2 benefits like: integrated with content librarcy,, articulate review

• PROCESS STREET AND EDRAW FOR PROCESS FLOW.

 Corporate Finance & Strategy business method in which financial mechanisms are used to evaluate the
expected success and consequences of projected business strategies and projects. Financial policies
and strategies of corporation are associated with the raising and use of funds.Operations  The actions and
decisions made by participants and members of a business that affect the production, distribution,
service, management, etc. needed for a company to function that requires the use of resources and
assets

 People & Organization A well implemented organization is a key foundation for serving both our
people and our customers.

 Marketing, Sales & Pricing A pricing strategy is a model or method used to establish the
best price for a product or service. It helps you choose prices to maximize profits and shareholder
value while considering consumer and market demand. If only pricing was a simple as its definition

 Technology Advantage: Communication is thus enhanced, and companies can communicate more
•Why should we hire you? 4+ years in a KPO
•accountability of the customer accounts honouring the delivery commitments around
Awareness, Compliance Management, EPR target achievements, Retention and Profitability.
•, cross-selling upselling, Must be customer-centric and responsibly 24/7 support
•Know-how of organization's, services, and compliances to resolve customer issues , "First
contact resolution“ within turnaround time.
•Timely reporting and tracking about the deliverables, KPI tracking in compliance with SLAs, and
•customer expericnce at utmost priority .
•improve efficiency through introducing ideas , based on metrics and customer feedback.
•Account insights or account health in ops meetings from customer data(for ex) to the
management to discuss measure and plans to reduce churn -- retention. at risk client to be
prioritized
•through accurate and timely Reports and Client Interactions, addressing and answering all
concerns
•Ensure the New Customer process is built on trust and faith with openness and transparency
•Continuously seek feedback from the client and be the Internal Customer representative to
bring highly effective customer services through the RLG India internal teams
•ensure Customer Payment cycles, and collection follow up is maintained and logged Company
central ERP system
Achievement
• Well considering the central driver of 3P(PURPOSE, PROCESS, AND PROFIT.), the management had
decided to setup a on-shore captive site for Ops in India. And i was one of the first few recruits to join the
team.

• the buckle of ideas and working power to establish in the market. A startup is a struggle in early age

• The common struggle includes time Management, lack of funding, not hiring the right talents, lack
of marketing and sales strategy, team balancing, clash between partners, inexperience with scaling,
etc

• Following are the major steps

– Make a business plan.
– Secure appropriate funding either from personal or professional connects.
– Surround yourself with the right people.
– Find a location and build a website.
– Build a customer base.
– Become a marketing expert.
– Prepare for anything and everything.
– keep on iterating over the product from there on.
Conflict

• When there are team conflicts or issues, I always try my best to

step up as team leader if needed.
• I think my communication skills make me an effective leader
and moderator.

• For example, one time, when I was working on a team project,

two of the team members got embroiled in an argument, both
refusing to complete their assignments.

• They were both dissatisfied with their workloads, so I arranged

a team meeting where we reallocated all the assignments
among the team members. This made everyone happier and
more productive, and our project was a success.
tight deadline.
• I typically like to plan out my work in stages and
complete it piece by piece, I can also achieve high-
quality work results under tight deadlines.
• Once, at a former company, an employee left days
before the imminent deadline of one of his projects.
• I was asked to assume responsibility for it, with only a
few days to learn about and complete the project.
• I created a task force and delegated work, and we all
completed the assignment with a day to spare. In fact,
I believe I thrive when working under tight deadlines.