Analyst – Business Systems

The team

This role is part of the Business Systems team which is part of the Government & Public sector. The team is
responsible for designing and driving different solutions for different teams at different levels. With a focus on
innovation, we continuously seek ways to enhance and optimize existing deliverables and create new solutions.
The team is uniquely positioned in practice to identify and implement next-generation solutions. Professionals in
this process are responsible for assessment, design, development, testing, enhancement, implementation,
maintenance, documentation, and support of new or existing tools and applications. The team drives the
implementation of end-to-end solutions and analysis that provide our clients and leadership with the consumable
information and insight they need to drive better business decisions, and address challenges.

Work you’ll do

 Develop, test, and implement technical reporting solutions.

 Collaborates with key stakeholders, gathering business requirements, and translating requirements into reporting
and dashboard solutions
 Modify and maintain existing report and reporting applications.
 Identifies key drivers of a defined problem and proposes solutions
 Recognizes and solves problems using analysis, experience, and judgment
 Conduct system performance testing to ensure system reliability, capacity, and scalability.
 Work with the testing team to develop performance test plans and cases.
 Customize ServiceNow (or other workflow applications) and facilitate the rollout of new applications and modules
and configure Application UI and Configure Workflow
 Design technical solutions and implementations of strategic technologies and other modules.
 Develop scripts, workflows, and flows on the ServiceNow and/or other platforms to automate tasks and
integrations
 Provide software configuration and customization including, but not limited to screen tailoring, workflow
administration, report setup, data imports, integration, custom scripting, and third-party software integrations.
 The candidate should be able to support the team with HTML, SQL, JavaScript, JSON, Webservices (SOAP and/or
REST), and API integration.
 Participate in ongoing production support and end-user support
 Manage service-impacting events and track resolution within established service level commitments by using
appropriate diagnostic procedures, tools, and processes.
 The team works on different technologies like Tableau, RPA, Cognos, Integrify, Application testing, SQL, Alteryx,
Jira Etc.

Qualifications

 Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT
discipline; or equivalent experience.
 Good verbal and written communication skills, good presentation and problem-solving skills, and the ability to
work well with internal clients.
 Excellent teamwork and interpersonal skills
 Ability to handle multiple clients and multiple team members with confidence
 Aptitude for troubleshooting and problem-solving

Key Skills

 Ability to work in a fast-paced, demanding, rapidly changing environment. Strong engagement skills, working with
senior leaders on regular basis.
 Collaborate with other cross-functional departments in the firm to achieve customer satisfaction and resolve
customer issues in a timely fashion.
 Ability to work independently and with the team to ensure quality deliverables on the project
 Strong analytical skills, inquisitive nature, organized, process-driven, and detail-oriented.
 Goal-oriented and self-motivated team player who works best in a collaborative team environment.
 Strong organizational, project management, and time management skills

Work Location:
Hyderabad

Timings :
2:00 PM – 11:00 PM

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want
all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And,
as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—
including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers
along the way. No two people learn in exactly the same way. So, we provide a range of resources including live
classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art,
worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake,
Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU:
The Leadership Center in India

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a
broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate
individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help
them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking
for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our
people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to
relationships with our clients, our people and our communities. We believe that business has the power to inspire
and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social
impact in our communities. Learn more about Deloitte’s impact on the world.