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Responsible for a variety of tasks including operational support and maintenance. Coordinating
internal education on new features and products together with relevant business stakeholders.
Support Extract, Transform, and Load operations to retrieve content from Tripwire and ePO
repositories as well as existing hardware, software, system boundary inventories. Good interpersonal
skills; ability to work with diverse groups. Web applications, networks, protocols and email (SMTP,
POP3). Communicate and collaborate with team members, all stakeholders and end users. Ability to
develop project requirements and schedules and communicate them effectively to management.
Create, monitor, modify, and publish Service Catalog workflows with approvals. Ideal candidate will
have successfully been involved in a ServiceNow implementation including all relevant modules.
Drafting solution plans for implementation projects. Ability to demonstrate analytical and problem
solving skills. Supports all future releases and provides updates to software as required based on
feedback from users. Manage multiple requests, assess priorities, and achieve solutions under
deadlinesSearch Jobs US. Relational database expertise such as Oracle, MS Sql Server, etc.
preferred. Other project delivery roles from time to time, as required. Able to communicate complex
technical concepts in great detail, clearly, to other technical people and non-technical people.
Communicate well across support teams (Other Application Support Teams). Responsible for on call
24 hours a day for problem determination and resolution. Ability to solve practical problems and deal
with a variety of concrete variables in situations where limited standardization exists. Deep
knowledge of information, software and technology infrastructure management principles, methods,
standards, and techniques. Hands-on experience supporting and maintaining production systems and
services. Understanding of ITSM best practices and ITIL principles (ITIL foundation certification a
plus). Participation in on-call rotations and working at a “hands on” level with Tier 3 technical
support teams. Specifically, candidates shall possess the skill to develop on the. Identifies solutions
and formulates implementation and migration strategies. Experience with relational database -
MSSQL, Oracle, DB2. Working to defined targets and evidence of meeting or exceeding these.
Analyzes user requirements in order to improve system capabilities, automate process workflows and
address scheduling limitations throughout the development and delivery of the ServiceNow
roadmap. Ability to recognize potential and actual issues, needs and opportunities for improvement in
the implementation of ITSM technologies and service management practices.
Configured Applications using Service-Now tool used in ITIL Management. Prior hands-on work
experience utilizing DevOps practices. Provides expertise in technical knowledge, methodology and
framework, data integration and data flows, ServiceNow Architecture, and software development
and coding. Researches and evaluates existing software and hardware tools and applications to assist
in programming or to use as program platforms. Advanced ServiceNow skills such as workflow
development and custom application development is nice to have. Is a self-starter who is adept at
translating concepts into solutions. Ability to demonstrate analytical and problem solving skills.
Bachelor’s degree in Computer Science, related IT field or a minimum of 3 years of equivalent
recent experience. Work with systems managers to ensure that the Discovery tool has the appropriate
access and permissions to capture configuration information. Ability to function in a team
environment, providing constructive feedback. Education: Bachelor's degree in computer science,
information systems, engineering, mathematics, business, or other related scientific or technical
discipline desired. Identifies tasks and issues that may have an impact on service levels or schedules.
Designing, creating and implementing workflows, scripts, packages and functions. Configure and
maintain the system ensuring consistency according to established governance. ServiceNow
Experience should include scripting in ServiceNow, tool configuration, design work, technical
configuration and deployment. Advanced presentation and written and verbal communication skills.
Reviews and approves documentation and diagrams created by IT team members (e.g., system
specifications). Three (3) years of experience with ServiceNow Discovery. Analyze, design, write
program code, test, document, and implement functionally appropriately, technically sound, and
well-integrated application systems in accordance with Customer requirements, and organizational
methodologies and standards. Obtains customer sign off at appropriate checkpoints. Click on the
Download button relevant to your Fresher Experienced. Maintain current knowledge of relevant
ITSM practices and technologies. Work with functional and admin teams to deliver automated
workflow solutions in ServiceNow. Service Oriented architecture and web services integration
(SOAP, WSDL, REST) preferred. Analyzes existing tools and evaluates viability of solution to
technological needs; provides recommendations to management. Experience with Apache Jelly or
similar technologies (i.e. JSP). Programming experience with server-side and client-side JavaScript,
Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts,
transform map scripts, etc.). Able to function effectively in a fast-paced environment. ServiceNow
Implementation Specialist Certification Preferred for Service Now Role. Experience administering
Okta and ActiveDirectory for user administration and authentication.
Monitor health, usage and data within ServiceNow environment. Manages production and non-
Production (Dev, UAT) instances. Define strategic solutions and tactical implementation approaches
to support clients’ needs. With direction, analyzes and understands functions to be automated or
modified, business needs, objectives, desired features, and input and output requirements. This way,
you can position yourself in the best way to get hired. Ensure configuration consistency across
development, test and production environments. Develops ServiceNow software solutions using
JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS. Willingness to learn
new ServiceNow applications and functionality. Experience with Web development technologies,
including JavaScript, HTML CSS, and the Glide stack. Interacts cross functionally on matters that
require coordination across organization and collaborates well with other groups, voluntarily shares
information. Recommend latest solutions using the ServiceNow platform keeping abreast of the
product roadmap and new features on the horizon. Experience working in and managing multiple
update sets and coordinating their promotion. ITIL V3 Foundation Certification (Preferred, but not
required). Support the following: 1) provide initial problem resolution where possible; 2) generate,
monitor, and track incidents through resolution; 3) provide software support; 4) maintain frequently
asked questions and their resolutions; 5) obtain customer feedback and conduct surveys.
Maintenance and continuous improvement of the processes, policies, working methods and tools.
Ability to generate and test program code using Microsoft technologies and toolsets in a complex
technical environment. Experience with Enterprise CMS tools such as SharePoint or Drupal. To
write great resume for servicenow administrator job your resume must include. Developing, testing,
deploying and updating workflows and approval flows and rules. Design, Implement, integrate and
support the ServiceNow platform. A positive can-do attitude and willingness to lead, teach, and
learn. Coordinate integration with on and off site systems utilizing resources from other technical
teams. Is a self-starter, is enthusiastic, and is flexible with changing priorities. Based on that only a
recruiter will shortlist your resume. Develop clear and concise technical and process documentation,
making use of the knowledgebase module within ServiceNow. Lead and assist with all technical
aspects of solution delivery including. Provide innovative solutions to business requirements. Assist
the lead system administrator with day-to-day platform maintenance. Contribute technical input to
CMaaS Technical Training. B.S. in Computer Science, Engineering, or Information Technology or
equivalent experience.
A minimum of 2 years experience as a ServiceNow Developer. Keeps management well informed on
a timely basis of progress, status, and concerns for each assignment. Design, develop and test
solutions built on Citi’s internally hosted ServiceNow platform. Responds to and resolves technical
issues in a timely manner. Working knowledge of relational database concepts and structure.
Experience creating ServiceNow update sets, promoting and testing through multiple instances and
into production. Highly organized with the ability to prioritize time-sensitive assignments. Conduct
unit testing and install new modules, releases and version upgrades. Knowledge of payroll, HR, and
time and attendance systems, specifically Kronos, is a huge plus. Completes complex development,
design, implementation, architecture design specification, and maintenance activities. Includes work
planning, creation of status reports, managing project financials, etc. Effective Communication skills,
independently driving Requirement Clarification and other IT development phases. Highly skilled
and proficient in using development tools with the analytical and problem solving skills necessary to
troubleshoot and provide user support. Provides consulting regarding the architectural principles and
development techniques associated with complex projects. Experience working in a Team
environment comprised of system administrators and engineers. Participates in design, code, and test
inspections throughout product life cycle to identify issues. Assist with Service Now system
upgrades that occur three times per year. Experience working in virtual teams and with multiple time
zones. Experience with establishing Single Sign On protocols. You effectively communicate your
ideas and concerns both in person and in writing, providing the correct level of technical detail based
on the audience. Complete development, configuration and workflow administration to support
business processes in the platform. Prepare overall architecture for ITSM implementation using
ServiceNow. Minimum 5 years ServiceNow configuration and development experience. Experience
with CMBD, Discovery and Asset Management. Develops solutions independently and manages
specific initiatives to deliver tactical results with managerial support where required. Ability to work
with stakeholders to define requirements. Bachelor's Degree preferred and a minimum 8 years of
infrastructure operations and design; Minimum 4 year experience in systems and architecture design.
Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs.
Knowledge of Javascript, HTML, CSS and good web design practices. Strong knowledge of Web
2.0 Technologies (Java Scripting, XML, HTML etc.).