HARIHARAN VISWANATHAN

MOBILE: +91-9840819279 | Email: haarrie@yahoo.com

PAYMENTS OPERATIONS | BUSINESS ANALYSIS | PROJECT MANAGEMENT

▪ Competent and result driven professional with 18years of experience out of which 14years in banking operations
involving Payments Operations (end-to-end manual payment flow along with Reconciliations & Investigations).
▪ Exposure Business Analysis, Project Management, Business Continuity Management, Creating Test Scenarios, Lean
Implementation, Operations Risk & Control, Process Mapping Tools, Process Management, Project Implementation,
Stakeholder Management and Team Management.
▪ Proficient at building and maintaining relationships with all the external stakeholders involving strategic business
partners, banks, statutory auditors, vendors and customers.
CAREER PROGRESSION WITH HIGHLIGHTS

Optimum InfoSystem deputed with Standard Chartered Bank as BA – Reference Data and Payments Oct 2021-Present

▪ Understanding the Business requirements and creating Solutions Page & User Stories.
▪ Grooming User Stories with Product Owner, Scrum Master, Developer's & Tester's.
▪ Providing clarification to Developers and Testers during the sprint.
▪ Test cases and Test execution documents validation.
▪ Providing Demo to UAT, SIT, Ops Users, Country Head and Product Owners and implement their observations and
comments in the screens.
▪ Working along with squad in getting UAT and SIT team signoff.

RBS Services India Pvt. Ltd as Unit Leader – BACS Recall Dec 2016-Dec 2017

▪ Appreciated the performance of team members by regularly awarding with Spot Ovation, Bronze Ovations and various
other recognitions.
▪ Efficiently handled escalation and queries from UK counterparts and different RM.

RBS Services India Pvt. Ltd as Implementation Manager - Payments, Reconciliation & Investigation (Williams & Glynn Project)
(Joined as Payments Manager - Belgium, Jersey, Netherlands (Market Ops and Reconciliation)
Implementation Manager: For RBS Services India Pvt Ltd. May 2015 – Dec 2016
Process Manager: For ABN Amro Bank NV Aug 2009- May 2015

▪ Facilitated a customer excellence project as Local Lean Change Agent (LLCA) for payments team which saved ONE FTE year
on year basis by optimizing the existing resources and also maintaining strong work life balance.
▪ Attained client management reflected through CSAT scores quarterly client feedback survey for payments on an average
8.55 out of 10.
▪ Provided support to the Real Time Nostro Team in switching over funds into different accounts during ABN & RBS
separations, approving time critical and sensitive payments up to EURO 1 billion.
▪ Coordinated for settlement exception queue on daily basis to resolve any discrepancies by liaising with teams in Market
Operations and Cash (Nostro) Management.
▪ Accredited in FLP (Future Leaders Program) and awarded with Bronze and Silver Ovation for the best performance.
▪ Successfully delivered the process mapping exercise as part of the Implementation project to create process maps for all
the processes in W&G.
▪ Brought in process improvement by introducing source document to be produced for the Brokerage payment process for
the fixed income products to reduce risk high of over or incorrect payment to act as control point for Group Audit.
▪ Handled own issuance corporate action process such as coupon payments and redemption payments.
▪ Executing cash payments of Derivative Transactions, Bond, CP&CD and Brokerage process.
▪ Worked on the settlement exception queue project to increase straight through processing of the trades which hit the
rejection queue due to client static and upstream booking issue by liaising with ALM team.

ABN Amro Business Services Pvt. Ltd. as Team Leader - Loan Products (Settlements) Mar 2004-Jul 2009

▪ Successfully created the standard formats of payment routes to high value clients which were used for automatic payments
for syndicated loans.
▪ Automated 1785 (Year on Year) Manual payments into STP for loan syndication process.
Shri Bharathi Enterprises (Carrying & Forwarding Agent) - Accounts Assistant Aug2000 – Mar2004

FunctionalOTHER EXPOSURE AREAS

Business Analysis:
▪ Conducted workshops and Brainstorming sessions with all the Stake holders in order to fetch the requirements and with
their inputs, draft copies of BRD, process documents and Functional specification document for their review
▪ Analyze effort estimation as applicable to complete the ask from business.
▪ Review the FRD and traceability matrix (BRD to FRD) drafted by the business analysts team and provide feedback.
▪ Prepare Business process maps and send to business for their validation.
▪ Hands on experience in software methodologies such as Waterfall and Agile.
▪ Expert in preparing Business Test Scenarios and Performed Manual Testing on functionalities of the Application as per the
& Business specifications documents.

Project Management:
▪ TARGET 2 - Target 2 payment platform for ABN Amro NV, Netherlands.
▪ Channel Migration - Migration of payments actives of Fortis Amsterdam Securities financing business to India.
▪ ABN Amro – RBS integration - Merger of ABN AMRO and RBS treasury - Payments operation.
▪ ABN Amro Transition from RBS to TCS – Have managed the transition of ABN Amro Operations from RBS to TCS. Was
acting as a project leader for the transition of Payments, Investigation and Reconciliation Operations during the given
period.
▪ William and Glynn - Managed implementation of William and Glynn for Payments, Investigation and Reconciliation.

Process Enhancement:.
▪ Adhered to the Company policies such as compliance & control policies such as AIM, ISMS, ISO, guidelines.
▪ Applied process improvement initiatives through system changes, WORK-OUTs, process re-alignment/ redefining &
efficiency management.

Quality and Risk Management:

▪ Ensured a high-quality customer experience, elevating customer satisfaction, while adhering to the SLA’s and work
processes while setting up quality monitoring tools and methodologies.
▪ Designed modifications for overall improvement in quality and service standards while initiating several projects.
▪ Lean - Worked in end to end Lean implementation in Reconciliation and Payments team by running 16 weeks of Lean
through Prepare, diagnose, design and implement model.
▪ Lean - Collection and analyze of data, identifying the problem and its root cause derive and implement solution with help of 12
Lean business standards.
▪ Lean – Identified process improvements idea by doing Value Stream Mapping and with which worked on current and future
state of process.
▪ Successfully implemented process efficiency by which saved 20% manpower in the Netherlands payments unit.
▪ Delivered 3200 process maps within a span of 6 months along with team effort, which was highly appreciated by UK
stakeholders and received Excellence Award from UK for this achievement.
▪ Responsible for review and test the key activities performed by the IT Security - Access management team include
correctness of creation, modification and deletion of access request. Also verify the access to the applications has been
provided as per the Role based access control (RBAC).
▪ Control Tester - Responsible for performing compliance related control testing which includes Storages of client sensitive
data in local drive, effective usage of Internet and external mail access
▪ Risk Reviewer –
a) To conduct Risk Assessment for Payments, Reconciliation, IT Security, Investigations to challenge the existing Risk and
Controls in the process, adherence of agreed controls and verifying effectiveness of the controls.
b) Reviewer of AYIC, KCI, KRI and KORC for Payments, Reconciliation and Investigations teams.
▪ Primarily involved in performing gap analysis of controls defined in the Group Policy Framework with controls available in
the process. Any Non-Adherence to policy will be escalated to senior management and exceptions will be updated in risk
management tool for tracking till logical closure.
▪ Highlighting the exceptions in process, policies and updating the Operational loss / risk issues in the online risk
management tool. Also ensured that exceptions are closed within the permitted timeframe.
▪ Involved in creation of process related control test papers for sample testing.
▪ Part of the unit Internal Risk team, responsible for preparing Key Controls Self-Assessment (KCSA), Key Risk Indicator (KRI)
and Process Risk Analysis (PRA) for various process across the Payments unit.
▪ Review of correctness of daily activities performed by processing team and Highlighting to my immediate Internal Risk
Manager, if any key issues been identified.
▪ Monitoring each process, identification of key risk, mitigating & control and reviewing of gaps in the process and work
flow. Results, all the audits conducted in the unit to Success.
▪ Tracking the tasks mentioned in DCFCL and finding whether the controls are met.
▪ Performed mock audit for a team in Treasury Unit and gave necessary feedbacks. The Team worked on the same and
received Good Rating in the External Audit.

EDUCATION
▪ Master in Business Administration from Bharathidasan University, Trichy in 2014.
▪ Bachelor of Commerce from Bharathiyar University, Coimbatore in 2002.