About Us

As the world's leader in conversational engagement technology, Gupshup’s mission is to make

conversations between brands and their consumers fulfilling and delightful! Our advanced AI
Platform provides secure and scalable conversations around the world and is handling more than 10
billion conversations every month, transmitted in 200+ countries.
Today, over 45,000 businesses globally Gupshup’s award-winning software, services, and support to
transform how they connect, converse, convert, and delight customers. Composed of Gupshup’s
product portfolio - Conversational Marketing, Conversational Commerce, and Conversational
Support, we offer companies an innovative way to create ‘moments of magic’ across the customer
lifecycle. As the world moves from analog to digital, Gupshup is applying its brand, products, people,
network, and scale to reshape the future of digital conversations.
Some of our key clients include Unilever, Flipkart, Nykaa, Citibank, Standard Chartered, Netflix, Tata,
AkzoNobel, Danone, and many mid-sized companies across the globe.
Founded in 2004 by serial entrepreneur, Beerud Seth, Gupshup.io is headquartered in Bombay, India
with offices across the USA, Europe, Latin America, APAC, and the Middle East. Valued at $1.4 bn, the
company has marquee investors such as Tiger Global, Fidelity Management and Research Co. LLC,
and others on its cap table.
Working at Gupshup gives you an opportunity to impact the world, invest in your career growth, and
be part of an inclusive and diverse workplace. We are a global team of problem-solvers, innovators,
and risk-takers who are helping drive innovations for the mobile-first markets. So, if you're ready to
unleash your full potential, be a part of a powerful mission, do your best work, and be the best
version of yourself, apply now!
Visit www.gupshup.io to know more about our platform and
https://www.gupshup.io/resources/newsroom to view our newsroom

Position: Sales (Senior Level)

Job Description

This is a hands-on position responsible for growing sales revenue and building client relationships
for a high growth Enterprise SaaS product company with over USD $120 Million in Sales growing at
45% CAGR the last several years. The role will require candidate to acquire, retain and grow a large
and diverse global customer base ranging from large corporate accounts to privately owned
entities. This position will be the front-line contact between the company and the customer.

12-18 years’ experience of successful B2B sales experience with ability to manage large sales team
and ability to use sales analytics to monitor, motivate and manage sales team is desired. Should
have an experience of selling SaaS products to Corporates and exposure in solutions sales is
preferred. The chosen candidate must have a proven track record in driving meaningful sales
revenues of over USD $45 Million in direct annual sales, excellent communication skills, understand
consultative selling, offer strong organizational and prospecting skills, be reliable, ethical, and a
self-starter.

1
Job Responsibilities

● Create a detailed sales plan with clear NRR and customer acquisition metrics including
sales pipeline tracking for every sales manager and territory to achieve sales targets and
expand customer base
● Own and hit/exceed annual sales targets
● Prospect, develop, negotiate and close sales opportunities
● Generate sales through selective customer targeting
● Coordinate the operations of the sales department across the globe by establishing goals
and monitoring the volume of sales
● Analyze and identify appropriate partners for each product in geographic market
● Provide new business setups and implement same for new product lines and ensure growth
● Design sales contacts for all vertical markets
● Responsible for achieving sales revenue and profitability
● Maintain efficient relationship with all global customers
● Review progress reports, which will help determine sales potential, customer needs, and the
pricing of products or services
● Administer sales pipeline and improve opportunities for sales
● Increase sales by means of cross-selling, up-selling, and add-on sales
● Identify trends in customer satisfaction or dissatisfaction and share the feedback with the
product team
● Participate in technical reviews of product requirements, specifications, and designs, to
further advance product line
● Proactively recommend features and functions needed by customers to increase customer
satisfaction and improve profitability.

Skill Requirements

● Technical background with an MBA from a premier institute is preferred as ability to

understand technical aspects of the product and analytical skills to create monitor and
manage targeted sales plans and monitor sales performance using sales analytics is
desired
● Proactive, outbound, people friendly are few important must have traits
● Excellent communication skills- Verbal & written. Should be well versed with PPTs
● Strong understanding of customer and market dynamics and requirements
● Willingness to travel and work as member of team of professionals
● Proven ability to achieve sales quotas.