Accounts Managment (Grab For Business, Vietnam)

ABOUT US

Grab was founded on the belief that a technology company in Southeast Asia could both run
profitably and create sustainable social impact. We hold ourselves responsible to the environment and
socio-economic development of this region, not just for today, but also for the future.

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we
can achieve it, and our operating principles, which we call the 4Hs. These principles guide and help us
make decisions as we work to create economic empowerment for the people of Southeast Asia.

The Role: This role is based in Ho Chi Minh, Vietnam.

● Account Management:

○ Own an account portfolio of large corporate clients and leverage client, industry and
data-backed insights to successfully upsell and cross-sell our platform products to
achieve revenue goals and outserve our clients.
○ Strong sales acumen is a must. The individual must be able to prospect, build and
maintain a strong pipeline of deals, and actively track performance against the given
sales target.
○ Work with cross-functional stakeholders to develop solutions that best address
consumer needs while simultaneously meeting performance objectives.
● Relationship Management:

○ Build strong, deep and long-lasting relationships with our corporate enterprise clients
through long term planning, handling objections, asking the right questions and
understanding their pain points while resolving them.
○ Establish a solid understanding of the GrabForBusiness product and Grab’s business
solutions to service your clients better. Build and maintain relationships within the
wider client organisation for potential upselling opportunities.
● Report & Insights:

○ With in-depth data analysis of your portfolio, pipeline and business (using Salesforce
CRM), drive and develop account specific growth strategies and approaches,
solidifying GrabForBusiness’ position as a market leader.
○ Present account plans based upon data driven insights to establish revenue goals and
business plans that advance the client’s performance while also working on new
initiatives and launches.
Day-to-day execution:
● Reactive churn clients
● Upsell & Cross-sell to ensure all GFB products to be in introduced to clients’ PIC
● Get Market insight/Feedback from Top Clients of your portfolio
● Support queries from clients (If any)
● Record the tickets/issue/problem/….to have strong action plan
Report & Stakeholder management:
● Report to Regional Sales Lead/Account Management Lead.
● Stakeholder: Business, Finance, Collection, Operation & Support Deps.

The Qualifications:

● Bachelor’s Degree with at least 1-3 years of Sales, Telesales, Customer service in related
industry. B2B Sales experience is an advance
● Should have demonstrated integrity and respect in the performance of their duties.
● Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA
(Volatile, Uncertain, Complex, Ambiguous) environment.
● Must be able to work independently and think strategically when approaching tasks.
● Coachable attitude. Should be willing and able to learn about the GrabForBusiness platform,
Grab’s multiple products, processes and stakeholders very fast.
● Communication: Strong and effective communicator with good presentation and speaking
skills who can verbally and visually articulate their point of view clearly and succinctly.
● Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)

Our Team:

As a member of Grab, not only will you bring your skill sets to drive your team forward, but you will
also develop your untapped potential and be inspired by some of the most amazing minds in the
industry. Our team consists of both young and experienced individuals who are tenacious, motivated
and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia.

GrabForBusiness is the B2B SaaS team within Grab that helps to simplify business transportation,
corporate food & package deliveries as well as related services for companies across Southeast Asia.
We actively engage with top companies, top brands and thousand of SME across the region. To this
end, we are looking for an strong Account Management in our GrabForBusiness team to manage and
grow an expanding portfolio of SME corporate clients.

To perform this role well, the candidate needs to have strong communication skills, attention to detail,
ability to create and follow processes, and a track record of exceeding expectations.

WORKING WITH GRAB

● POSITIVE & COLLABORATIVE ENVIRONMENT. Grabbers thrive in a corporate culture

that values every team member's contribution towards our goal of improving lives.
● ROCKET FUEL FOR CAREERS. Grabbers experience hyper professional growth and all the
challenges that entails. Grow your skills while working to solve real issues across the region.
● FUN & DEDICATED FAMILY. Grabbers work hard and play hard. Our teams grow as one as
they overcome challenges and have fun along the way.