SHATRUGHAN KUMAR

Mobile:+916391251235
E-Mail: shatrughan.singh120586@gmail.com

~ RETAIL OPERATIONS &SALES PROFESSIONAL ~

Qualified Post Graduate Diploma in Management, offering 9years 1month of rich & cross-cultural experience in:
■Retail Showroom Management ■Business Development ■Customer Service

Targeting assignments in Retail Sales, Business Development & operation with an organization of repute
Location Preference: Anywhere in Delhi, NCR

PROFILE SUMMARY

 Experience in managing Showroom of Modular Kitchens with excellent track record of delivering results in growth
in sales revenue and improvement in operational performance & profitability
 Skilled in developing category strategies and go-to-market standards to help support commercial sell-in of new
products and existing portfolio
 Proficient in cementing healthy relationship with the clients for generating business and leading workforce
towards accomplishing business and corporate goals
 Possess excellent communication skills with an attitude to readily adapt to evolving business and technology
challenges; goal-driven People Manager with an uncompromising commitment to excellence

Key Skills:
Retail Store Operations Budgeting & Cost Control Product Launches, Display & Promotions
Category Management Visual Merchandising Customer Relationship Management

CORE COMPETENCIES

 Developing &implementing strategies for revenue growth of store; bringing out USP of all products to achieve
higher sales; planning, organizing & executing marketing plans; achieving targets of revenue and quantity for each
product category and models as per the business share of the showroom
 Creating periodic financial & sales reports to identify trends and ensuring that the store is on the correct growth
curve; developing sales department budget, determining appropriate staffing levels and identifying ideal marketing
expenditures
 Conceptualizing visual merchandising displays, windows & design of Retail outlets for maintenance of a high-end
store image; finalizing MBQs for every SKU for a better fill rate at store and meeting the forecasted sales and
customer requirements; analyzing top selling & bottom selling SKUs and developing action plans accordingly
 Conducting quality audits in stores; undertaking review of repair & allocated stock, daily count of high value items
and opening/closing count of display products to avoid unwanted shrinkage
 Providing support to sales associates for building capacity and better customer servicing; determining training
needs of employees and conducting suitable training programs to enhance their operational efficiency

WORK EXPERIENCE

Working as Store and operations Manager in PULSE DEZIYAN ITERIOR from 2019 to Till Date

5th July, 2018 To 29Nov, 2018: FUTURE GROUP (HOMETOWN) as Relationship Executive, Delhi.

1Aug, 2017 to 1June, 2018: IN BLANK SPACE as Branch head, Kolkata.

5TH June to 12th july2017Legacy smart employment services L.L.C, as relationship manager, Dubai, U.A.E.

Mar ’13 – Mar ’17: The Diamond Future L.L.C, Muscat, Oman as Showroom In-charge

Role:
 Provided information about the product of the company to customers visiting the showroom
 Ensured timely fulfillment of customers’ orders by personally visiting customers’ site for taking initial physical
measurement; ensuring creation of 3-D Kitchen Design as per initials measurement of the site
 Developing the final product as per client’s requirements in order to ensure highest level of satisfaction of the client
with the design and accordingly prepared quotation of the kitchen & negotiated the final deal with the client
 Followed-up with the customers for timely closure of the deals
 Conducted over-the-counter sales to achieve sales targets
 Enhanced level of customer satisfaction by providing fast and timely responses
 Developed customer friendly atmosphere in the showroom by ensuring cleanliness & well-groomed staff

Accomplishments:
 Explored potential business avenues & managed marketing & sales operations for achieving the business targets;
initiated market development efforts and increased business by 45%
 Analyzed latest marketing trends, tracked competitors' activities & provided valuable inputs for fine-tuning sales &
marketing strategies
 Created periodic financial & sales reports to identify trends and ensured stores are on the correct growth curve;
developed sales department budget, determined appropriate staffing levels and identified ideal marketing
expenditures
 Elevated Al-Hamriya, Muscat Store to No. 1 in sales among all 4 branches in the region
 Increased 25% of sales through channel and attained 25% higher margin than the industry average
 Supervised sales of ILHAM brands across Muscat and Oman
 Achieved a sales turnover of $ 3 Million for FY 2013 - 2014
 Launched new products & retail counter activation in Muscat to increase the primary & secondary sales through
distributors

EDUCATION
 Post Graduate Diploma in Management (Sales & Marketing) from International School of Business, Kolkata in 2012
 Bachelor in Science from NIPS School of Hotel Management, Kolkata in 2010
 I.S.C from B.I.E.S.B Board, Patna in 2004
 10th From I.C.S.E Board in 2002.

IT SKILLS
 Proficient in MS Office (Word, Excel &PowerPoint) and Kitchen Draw Software

PERSONAL DETAILS

Date of Birth: 12th May 1986

Address: Greater noida(west),U.P.
Nationality: Indian
Marital Status: Married
No. of Dependants: 5
Driving License: Indian Driving License
Languages Known: English, Hindi and Arabic