HARBINDER KAUR MATHARU

A -101, Sanjeevani Apartment, Chota Mhasoba Maidan, Chikan Ghar, Kalyan West. Thane-421301

Personal Details
Email ID – harvinder95m@gmail.com
Phone# - +91 9384000612
D.O.B – 08/26/1995
Gender - Female
Marital status - Single
Languages known - English, Hindi, Punjabi

Objective
To pursue a demanding HR Role within a reputed firm with the approach to take up responsibilities to
accomplish organizational goals where in my skills and potentials are being utilized to the maximum; alongside
focusing on the scope of enhancing my personalskills & gaining maximum knowledge during my tenure to
contribute to the growth of the firm.

Professional Summary
Qualified with 3+ years of experience in BPO client management and US-HR Employee Relations. Personable
and professional under pressure who consistently meets and exceeds targets. Reliable teamplayer and strong
communicator.

IT Skills
Proficient with MS Office and using internet for research & official communication.

Personal Attributes
• Pro-Active, Motivated Articulate and well-spoken
• Goal Oriented, Problem Solver Flexible
• Quick Learner Works well under pressure
• Time management Multi-line phone proficiency
• Accept Challenges Professional and mature
• Relationship building Team building
• Email Etiquettes

Work Experience

eTeam (Mumbai): (March’2021 – Present)

Executive - US HR:

• Employee Relations
• HR Policies & Procedures
• HR Operations
• Timesheet and Payroll Draft Follow-up & approvals- Take care of all Missing Timesheets and Payroll
Draft within proper timelines.
• Contractor Orientation- Complete all Orientations within 4 Business days after a Contractor Starts.
• Monthly Follow-up Calls- Connecting with each contractor at least once a month.
• Ticket creation- Closing all issues within 4 business days.
• Client Update and Termination- Follow the Termination/off-boarding process at each assignment end.
 • Follow-up and connect with contractors on feedbacks and issues.
• Accuracy and Timeliness- No Client or Contractor Escalations due to incorrect/delayed information.
• Excel in managing sensitive employee situations and to review instances of
employee misconduct, including investigating and recommending disciplinary
action weighing the extent of violation, fairness of action and local employment
laws.
• Federal and State Law Compliance (sick leave, COVID law, Regular and OT pay)
• Managed HR functions/ Employee Lifecycle for 250+ employees working with different clients.
• Assisted in development of HR Department, implementation of policies & procedures, grievance
resolution, employee welfare, warning letters & PIP; Salary revisions
• Resolved day-to-day employees’ issues / grievances and promoted healthy relationships
• Maintained records / documentation of Attendance, Leave, Bonus, PTO’s, Medical and ensured
adherence to statutory compliances; managed Payroll related activities and resolved employees’
Federal and State W4’s
• Administered entire Exit Formalities such as:
• Updating all concerned departments about employee’s exit on receipt of
resignation/termination
• Checking employee records for any outstanding to be received or to be paid to the
exiting employee as per State Law
• Taking exit feedback and interview and analysing feedback to determine reason for exit
• Administered Employee Database Management; created, maintained & updating files/records on
employee details
• Managing sensitive employee situations and to review instances of employee
misconduct, including investigating and recommending disciplinary action
weighing the extent of violation and fairness of action
• Conducting free and fair enquiry on matters related to Misconduct, Financial
Fraud, Ethics, Performance Management, etc
• Timely investigation of issues including; background research, conducting
investigation interviews with all parties andproducing comprehensive and clear
investigation reports on investigation findings
• Administering disciplinary procedures and corrective action plan as per policy and
procedures
• Respond appropriately to verbal and written queries and concerns

• Modify, consolidate and communicate/implement HR Policies

• Coordinated with Sales/Payroll/Benefits team for identifying needs, client
communications, payroll issues, concerns, and resolving issues or updating process as per new
guidelines

Received various awards & appreciations for excellent performance like:

• Star performer for the consecutive years 2017 and 2018
• Master Blaster Award for Q3 2018 and Team Player of the Month Award for Dec'18
• Best Performer Award for performance and attendance for Q 2 & Q3 of 2017 and 2018
• Best Employee in Support US HR for the month of August 2021

GeBBS Healthcare Solutions (Mumbai): (Aug’2016 – March’2017)

Analyst CB:
 • Handling the accounts which are pending on payments.
• Ensure consistent achievement of Client SLA & TAT.
• Maintain & Report team productivity and service quality with SDC and Collection goals projecting
to Client.
• Establish productive relationships with internal or external clients.
• Collection Goals report are sent to Client monthly and Calibration processtakes place for Process
improvements.
• Daily cash reconciliation - Responsible for overseeing the daily cash and contractualposting and
monitoring the accuracy of the daily deposit.

GeBBS Healthcare Solutions (Mumbai): (June’2018 – Nov’2019)

SR AR Associate Facilities (SWAT Specialist):

• Ensure consistent achievement of Client SLA & TAT.
• Maintain & Report team productivity and service quality.
• Weekly SDC and Collection goals projecting to Client.
• HIPAA - Monitors staff for compliance of the organizations confidentiality policy in accordance to
Health Insurance
• Portability and Accountability Act (HIPAA) regulations.
• Recognize performance and behavioral problems in team and act proactively to ensure productivity is
unhampered.
• Establish productive relationships with internal or external clients.
• Maintain long term relationship with Clients by projecting them various enhancements in the Process
and the Software.
• Coordinates the billing functions of each geographic location by communicating regularly with each
site’s sales, management and Billing supervisors, if present at that location.
• Collection Goals report are sent to Client on a monthly basis and Calibration process takes place for
Process improvements.
• Conduct assessments on compliance to ISO standards.
• Initiate and administer the rewards & recognition programs.
• Working on Software like GE Centricity, Citrix, Caretracker, Nextgen, All Script, PCN, eClinicals Work &
Epic.
• Handling escalations and client calls.
• Training new Joiners about RCM.
• Reporting to Associate Operations Senior Manager/Director.
• Daily cash reconciliation - Responsible for overseeing the daily cash and contractual posting and
monitoring the accuracy of the daily deposit.
• As the first employee of the team, involved in setting up the process and stabilize the process from
day one.
• Involved in medical billing and client specific training.

Education
BMS – Laxman Devram Sonawane College (2016)