Jyoti Yadav

Address for Correspondence:

House No. 6, Abhilasha Parisar, Amlavadiya Road,

Nagda-456335 (M.P.), India
Phone: +91 7898496528
E-mail : jyotiyadav2411@gmail.com

Career Objective:

Being a hard worker and a quick learner with positive attitude, I aspire to prove my talent in the field.
Effective at managing diverse team members to accomplish business goals. Detail-oriented and efficient, with strengths in both
project and time management.

Academic Background:

Qualification
Degree
/Diploma Board College/Institute Percentage
Year(s) /Certificate /University /University /CGPA
2010- B.E. Electronics and
Rajiv
14 Telecommunication Mahakal Institute ofTechnology&Science,Ujjain
GandhiTechnicalUniversity 6.12/10.0
Engineering
2009-
10 XII MP Board Aditya Birla Higher Secondary School, Nagda
66.8

2007- Vardhman Convent Higher Secondary School,

X MP Board
08 Nagda 75.4

WorkExperience :

April 2019 - February 2021 Assistant Manager Of Customer Care

Tele performance Indore MP

• Managing the day-to-day activities of the team.

• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize theirpotential.

November 2017 – March 2019 Customer Care Executive

Tele performance Indore MP

• Handle customer complaints, provide appropriate solutions and alternatives within the time
limits.
• Keep records of customer interactions, process customer accounts and file document.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

November 2015 – April 2017 Technical Support Executive

Tele performance Indore MP

• Diagnose and troubleshoot software and hardware problems and help our customer install
applications and programs.
• Speaking to customers to quickly get to the root of their problem.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time. (In chat process)
Jan 2015 – June 2015 Business Development Executive
Arth Sagar Indore MP

• Strong communication and presentation skills.

• The ability to influence and negotiate with others.
• Commercial awareness.

Curricular Achievements:

•Certified in C/C++ Programming by Thinking Machines (Certified by Microsoft Pvt. Ltd., Oracle).

•Certified in CMOS-VLSI Circuit Design by IETE under the aegis of ISTE.

Industrial Exposure:

· Western Railways (RatlamDivision,M.P.)

Certificate:

•Certificate of Login hour champ in inbound in Xiaomi.

•Certificate of 100% Call Quality champ in inbound in Xiaomi.

•Certificate of 100% attendance in conjunctive month in Xiaomi.

Computer Skills :

Programming Languages : C/C++

MS Office : Microsoft Office Excel, Microsoft Office Word, Microsoft Office Power Point, Microsoft Office Access.

Personal Details :

Date of Birth : 24-11-1992

Father’s Name : Mr. Kashi Prasad Yadav

Mother’s Name : Mrs. Sharda Devi

Gender : Female

Marital Status : Single

Language Known : English, Hindi

Mobility : Willing to relocate in India

I declare that the details furnished above are correct and true to the best of my knowledge.

Place : Nagda Jyoti Yadav

Date :