Arpit Verma Varpit40@gmail.

com

6239763881

Objective
To obtain a position that will enable me to use my strong organizational skills, educational background,
and ability to work well with people.

Profile
• A mission-oriented and accomplished Team Member with 10+ year’s extensive experience in ERP
Implementation, Operational Activities, and Business Process.

• Recognized competence in cementing long-standing associations with clients throughout the project
to its enhancements by high-standard quality and productive deliverables as per SLA agreements.

• An exemplary communicator with impeccable and strong analytical, problem solving & organizational
abilities. Possess a flexible & detail oriented attitude.

• Strong knowledge of Business blueprinting, documentation, FSD, Customization, Conference Room Pilot
(CRP), Data migration, User acceptance testing (UAT) and Post implementation support.

• Actively providing demonstration of SAP Business one to lead generated by Sales Team.

Core Functional Areas

• ERP Implementation

• Operations

• Customer Service

• Technical Support

Technical Profile
▪ Operating System : Windows XP/7/8/10
▪ Database : SQL Server 2014,SQL Server 2008/2012/2016/2018/2019, HANA
▪ Reporting Tools : Crystal Reports 10/11, 13 XL Reporter
▪ Packages : SAP Business One 9.2,9.3, 10.0, DTW, MS Office/Excel

Professional Experience

On Site Project Manager (1 June 2022- Present)

EvotAi Technologies Pvt Ltd.
Projects:
▪ Oorja Group (Implementation)

▪ Pre-Sales (Demonstration)

Team Lead (18 Oct 2021- 31 May 2022)

Indivar Software Solution Pvt.Ltd.
Projects:
▪ MB Export (Implementation)

▪ Asian Fine Cement Pvt. Ltd. (Implementation)

▪ Pearl Polymer (Implementation)

▪ KC Overseas Pvt. Ltd. (Implementation)

▪ Pre-Sales (Demonstration)
Techno Functional Lead (June 2020- 15-Oct2021)
Cinntra Infotech Solution Pvt. Ltd.
Projects:
▪ Intex Leather –New Delhi (Manufacturing-Implementation)

▪ Cuckoo Appliances Pvt Ltd. (Trading-Implementation-On Going)

▪ Faridabad Steels Monger (Trading-Implementation)

▪ Leading Support Team for multiple client

▪ Pre-Sales

Functional Consultant (Aug 2018- May-2020)

Cogniscient Business Solutions Pvt. Ltd.
Projects:
▪ Denyo manufacturing India Pvt. Ltd-Pune(Manufacturing-Implementation)

▪ Movie Times Cinemas pvt ltd. –Delhi(Entertainment-Implementation)

▪ Ahuja Sons Surgicals (Trading Implementation- In Progress)

▪ Cadence Electrical –Delhi ( Service-Implementation)

▪ Ratnagiri Gas & Power Private Limited (NTPC)-(Manufacturing-Implementation- In Progress)

Functional Consultant (April 2017- July 2018)

I Toss Solutions Pvt Ltd.
Project:
▪ Renesola India Pvt Ltd (Trading Company)

▪ Bawana Infra Development Pvt Ltd.(Service Industry)

▪ H.C Jain Pvt Ltd(Trading Company)

▪ S.P. Infra Pvt Ltd.(Trading Company)

Functional Consultant (June 2015- April 2017)

Kabeer Infotech System India Pvt. Ltd.
Project:
▪ r-pac International-Vietnam(Implementation).

▪ Maxbros Corporation(Implementation)

▪ Epothane civelec engineers Pvt Ltd.(Implementation)

▪ SMK Petrochemicals India PVT Ltd.(Training and Support after Go-Live)

▪ Addverb technology Pvt Ltd. .(Training and Support after Go-Live)

Sr. Executive Customer Experience (June 2014 –June 2015)

Jasper InfoTech Pvt. Ltd – Snapdeal.com

• Managing Data in Excel.

• Distributing working data to executives.
• Preparing and presentation of Dash boards across the department and senior management.
 • Supervising advisors on the floor.
• Handling escalated calls.
• Co-ordination with the vendors to resolve the customer’s complaints.
• Co-ordination with Category managers to intervene in the cases where the vendor is not
supporting.
• Doing RCA on repeat and pending complaints.
• Identifying improvement areas & implementing adequate measures to maximise customer
satisfaction.
• Extracting Data from SQL for analysis, R&D.
• Handling Walking Customers.

Technical Support Executive (October 2012 – June 2014)

SONY India Pvt.Ltd, Jasola.

• Managing operations for rendering and achieving quality services; providing first line Customer
Support by answering queries & resolving their issues, ensuring minimum TAT.
• Identifying improvement areas & implementing adequate measures to maximise customer
satisfaction.
• Trouble shooting over calls to resolve customer issues.
• Handling Web Complaints.
• Resolving Customer’s complaints on chat.
• Solving Complaints by taking the systems on remote.
Academic Credentials
• B-Tech (computer science engineering) from D.J.ENG.& TECH. Modinagar with first division.
• High School and Intermediate from Govt. Inter College Prayagraj (UP board) 1st Division.
• Training & College Project – Completed 2 months summer training program (.net) in CMC PVT
LTD.
• Third Year Presentation on PHISHING ATTACK.
• Final Year Project on INTEGRATED COLLEGE WEBSITE (Inclusive of Library Management &
Accounts Management).
Achievements
• Deistic level champion in badminton U-12.
• Work as a head coordinator collage technical and cultural fest (IGNIOUS).
• Got a First Prize from K.P Trust on high school level.
• Got 5 certificates in Scout and guide for social work in city.
Hobbies
• Surfing on internet.
• Ethical Hacking.
• Downloading web template and editing using notepad.
• Playing games (Online / Offline both).
Personal Details
Father Name : Ajay Kumar Verma

Date of Birth : 05/11/1992

Contact Information : 9717290596

E-Mail : varpit40@gmail.com

Marital Status : Married

DECLARATION

I here by declare that all information furnished above is true to the best of my knowledge.

Date:

Place: Noida (Arpit Verma)