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Anik Chakraborty

Support Specialist
DOB - 11-03-2002

About Me
Seeking a challenging role in an organization to utilize
my technical and team management skills for the
My Contact
growth of the organization as well as to enrich my
iamanik2002@gmail.com knowledge about new and emerging trends in IT
industry.
+91-7076723338/+91-7477695801

n0177,Panpara,Near Panpara Post Professional Experience


Office,Nadia,West Bengal,741201
AF/192,Rabindrapally,Kestopur,Near Futurz Staffing Solutions Pvt. Ltd. | Data Entry Operator
7no. Kheya Bridge,Kolkata-700101 Aug 2022-Oct 2022
https://www.facebook.com/anik.
· Key responsibilities:
official.2002 Maintaining inventory.
Identifying, dispatching and assuring the quality of goods.
https://www.facebook.com/anik.
Maintain inventory reports.
official.2002 .
Tech Mahindra Private Limited | Customer Support Associate
Hard Skill
Sep 2023-Till Date
Product Knowledge Key responsibilities:
Business Communication Listening to customers' concerns and handling complaints and returns.
Client Engagement Giving detailed explanations of services or products.
Sales Presentations/Demos Respond promptly and professionally to incoming customer inquiries in
Understanding of Common Business person
Software Maintain an updated knowledge of the organization's products, services,
and customer service policies
Soft Skill Establish and maintain good rapport with customers by using positive
language and anticipating their needs

Communication
Active Listening Internship
Persuasion
Emotional Intelligence
Time Management
Adaptibility Think & Learn Pvt. Ltd. (Byjus) | Sales Intern

Education Background Apr 2023-Jun 2023


Key responsibilities:
Maulana Abul Kalam Azad University Collating and maintaining client information in the CRM database.
Of Technology, West Bengal Connect with potential customers, set up meetings, counsel the
students on BYJU'S unique way of learning and assist them to
Bachelor Of Computer Application become premium subscribers.

CGPA - 8.00

Completed in 2023
Achievements
Ranaghat Palchoudhury High School

WBCHSE (77.8%)
Mar 2010 Got High Distinction on International
Completed in 2020 Assessments For Indian Schools , International
Conormity Assessment Service Inc.
Ranaghat Palchoudhury High School

WBBSE (78%)
May 2023 Counselled 100+ students and
Completed in 2018 acheived 4L Revenue in 1 Month

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