PREETI YADAV E-mail yadavpreeti054@gmail.

com

Mob - +91- 8860517059

Objectives

To be associated with a organization which can provide me with a dynamic work sphere to extract my inherent skills as a
Professional, enhance my managerial skills, use and develop my aptitude to further the organization’s objectives.

Key Skills

 Exceptionally organized with a track record that demonstrates creativity and initiatives to achieve set goals

 A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve
organizational objectives & profitability norms

 Possess exceptional team spirit thereby helping in easy achievement of organizational & personal goals

 Preparing & compiling various weekly/ monthly reports pertaining to process and productivity

 Handling queries & escalations coming through from various teams & Departments

 Managing customer centric operations & ensuring satisfaction by achieving delivery & service quality norms;
handling escalations as a focal point of contact

 Determining training needs of employees and conducting suitable training programs to enhance their operational
efficiency leading to increased productivity

Work Experience

SBI Cards & Payment Services Pvt. Ltd, Gurgaon

June 2015 – till date

Department: Fraud & Risk Management (Internal Audit)

Designation: Asst. Manager

Roles:

 Working as an Asst. Manager (Fraud and Risk Management) for SBI CREDIT CARD Business, under the
joint venture of State Bank of India & The Carlyle Group(SBICPSL)
 Monitored processes i.e. Falcon, Falcon Call Quality for Fraud Control Unit
 Responsible for finding out the weaknesses in the records and systems during auditing and ensuring the standards
as per SLA
 Communicating the audit progress and findings by preparing reports and providing suggestions to the stakeholders
  Monitoring and supervising colleagues and their work, being accountable for the deliverables shared with our
onshore counterparts and management

 Allocation of work among the team and working on them on priority as per their turnarounds
 Being a part of MIS team - Preparing reports and presentations that are shared with the higher management and
onshore counterparts on a weekly and a monthly and quarterly basis
 Held responsible for the creation of performance monthly metrics of stakeholders
 Trend analysis - analyzing the deviation from the set targets of accuracy
 Ensure process improvement by improving process capability and production volume while maintaining and
improving quality standards
 Develop audit programs and ensures that audits appropriately addresses risks or concerns
 Seeking stakeholder’s acceptance on the value offered to them

Software Used: Card One, Vision plus, WCP, Mini Tab, Falcon, Hunter

Training and Projects

 Project on Asian Banking Industry and Yes Bank

 Worked with Sharekhan Pvt Limited from 16 April’2014 - 16th June’2014 and worked on the project “A Study
of Investor Awareness about E-trading” and “Studied competitive marketing strategy, SWOT analysis,
Market share, Market segmentation, Growth, Competitors of Banking Industry”

 Attended Training on “Effective Communication Skills” organized by “SBI Cards”

 Attended “Finance Seminar” and “Marketing Seminar” at ITS Institution

Academic Qualification

 PGDM in Finance and Marketing from ITS Mohan Nagar, Ghaziabad in 2015

 Graduate in B.COM(H) from Calcutta University in 2013

 Passed 12th in 2010 from D.A.V Public School, Rupnarayanpur (CBSE Board)

 Passed 10th in 2007 from D.A.V Public School, Rupnarayanpur (CBSE Board)

Achievements

 Automated Falcon process with Excel Proficiency

 Received various appreciation emails from the stakeholders for helping them in better and overall delivery
excellence under stringent deadlines
 Secured 2nd Prize in HR Seminar in I.T.S Mohan Nagar, Ghaziabad
 Cleared NCFM Examination in Capital Market

Computer Skills: Good Knowledge of windows, Microsoft Excel, PowerPoint, Outlook, Internet Surfing, Tally version
7.0 and 8.0, Share Point, MS Office

Personal Skills: Good analytic ability, Quick Learner, Good Communication Skills, Smart Work, Team Player and
leadership skills, Multi-tasking, Strong written and verbal communication skills, Good speaking / presentation skills
Hobbies: Internet Surfing, Photography, Active member of Parivartan Club

Personal Details: D.O.B – 1st August’1990, Language Known – English, Hindi

Date:

Place: Delhi (Preeti Yadav)