POONAM KOUR

Customer Relationship Manager

+91 9672700300
Career Objective
kour4860@gmail.com

Gurugram, Haryana Seeking for a challenging position in organization where I can

use my skills and abilities for the development of the
organization as well as personal enrichment and top gain
personal experience.

EDUCATION WORK EXPERIENCE

July 2023- Present (Asst. Manager)
 Graduation in Dwarkadhis Projects Pvt. Ltd.
Bacholar of Arts from (Real Estate Firm in Gurgaon)
Matasya University,
Raj. in 2021. Customer Relationship Manager
 12th from Board of □ Responsible for all CRM related activities post sales till possession /
Secondary Education, handing over flats.
Rajasthan in 2018. □ Collection, Recovery, Bank Loan, coordinate all banker for Home Loan,
Customer Registry, Hand over Flats.
 10th from Board of □ Direct interaction with clients to resolve customer complaint and misc.
Secondary Education, queries. With regard to Payment verification and Registry at the time of
Rajasthan in 2016. “Offer for Possession”.
□ Making all documents like allotment letter, receipts, ATS, Registry and all
bank related docs.
□ Maintain master data record (in Google Sheet / Far vision Software) for all
dedicated projects on daily basis and maintaining file records on manual
EXPERTISE basis.
□ Sending reminder and final notices by courier and ensuring timely payments,
Documentation and Reporting
following it up with the customers
Team Player □ Co-ordination with Legal, Sales and Marketing, Finance & Accounts, Projects
for clearing the documents and accomplishing client’s requirements.
□ Preparation of Daily Collection Report of all Receipts through different
Far Vision Solutions modes
□ Supportive with Customers.
□ Maintaining and developing relationships with existing/new client via
Customer Handling telephone calls.
April 2017- July 2023 (CRM Executive)
BDI Group
(Group of Dainik Bhasker)
Customer Relationship Manager
 Hobbies
□ Responsible for all CRM related activities post sales till possession / handing
over flats.
Working in Excel □ Collection, Recovery, Bank Loan, coordinate all banker for Home Loan,
Customer Registry, Hand over Flats.
□ Direct interaction with clients to resolve customer complaint and misc.
queries. With regard to Payment verification and Registry at the time of
Listening Music “Offer for Possession”.
□ Making all documents like allotment letter, receipts, ATS, Registry and all
bank related docs.
Watching Movie □ Maintain master data record (in Google Sheet / Far vision Software) for all
dedicated projects on daily basis and maintaining file records on manual
basis.
□ Sending reminder and final notices by courier and ensuring timely payments,
following it up with the customers
□ Co-ordination with Legal, Sales and Marketing, Finance & Accounts, Projects
for clearing the documents and accomplishing client’s requirements.
□ Preparation of Daily Collection Report of all Receipts through different
modes
□ Supportive with Customers.

□ Maintaining and developing relationships with existing/new client

via telephone calls.

LANGUAGE ACTIVITIES AND ACHIEVEMENTS

English □ Diploma in “RSCIT” from Classic Computer Education Alwar

Rajasthan in following Courses:
□ Computer Application (MS-Word, MS-Excel, MS-Access, Power
Hindi Point, Internet etc.)
□ MS Access
□ MS Office
□ Excel

PERSONAL PARTICULARS

Name Poonam Kour

Father’s Name Late Sh. Gej Singh

Plot No.16, Tijara Phatak, Alwar, Rajasthan-301001

Address

Marital Status Unmarried

Date of Birth 01 July 1992

Date: (Poonam Kour)

Place: