Seema Dewan Ph.

: +91-7042666607

r.sapana2@gmail.com Location: Faridabad

“To work in association with professional groups who offer me the opportunity for career advancement &
professional growth, where I can apply & enhance my knowledge, skill to serve the firm to the best of my efforts”.

Summary

• Experience in Real Estate.

• Strong team player, ability works independently and in a team as well, ability to adapt to a rapidly
changing environment, commitment towards learning, Possess excellent communication, documentation,
interpersonal skills.
Education Qualification

Qualification Division Board/University

High School IInd U.P Board

Intermediate IInd U.P Board

Graduation B.A. CCS Meerut.

University

Pursuing MBA-HR from SMU, Distance Learning.

Professional Experience

Employer : Pantheon Global

Designation : Admission Counselor

Period of Employment : March to currently working

Employer : Galaxy of Companies

Location : Galaxy Blue Sapphire,Greater Noida (West)

Designation : Manager CRM

Period of Employment : Oct 2018 to February 2019

Duties:

▪ Documentation, paper work starting from the booking of an apartment till possession.
 ▪ Supporting the sales and marketing team for Commercial Project .

▪ Responsible for completion of after sales documents .

▪ In charge of handling over formalities and transfer of properties to the buyers.

▪ Coordination for registration and legal documentation for the sales agreement.

▪ To act as interface between the customer and sales department of the company.

▪ Record maintenance in CRM .

▪ Preparing sales MIS.

▪ Generation of demand letters and collection of payments

▪ Coordination with associates.

▪ Coordination with loan documents .

▪ Handle and resolve customer complaints and develop feedback procedure for complaints and redresser.

▪ Managing a team of CRM executives.

Employer : JM Housing Limited

Location : JM Florence, Tech Zone -04, Greater Noida (West)

Designation : Asst. Manager CRM

Period of Employment : June 2017 to Till

Duties:

▪ Handling client issue of customers in order to keep revenue generation of organization.

▪ Follow up on every issue / ensure complete satisfaction.
▪ Maintain complete and accurate customer correspondence data.
▪ Handling grievances of the clients and satisfying them in convincing manner.
▪ Handling project Inventory.
▪ Coordination with accounts for routine activities on daily basis.
▪ Timely dispatch of demand letters/ Reminders and cancelation
▪ Maintaining the record of Advertisements, IVR, Portal, Radio etc.
▪ Coordination with PR for deduction in marketing advertisements of brokers share.

Employer : Neobrix Consulting Pvt. Ltd.( Noida )

Designation : Sales coordinator & Lead Management

Period of Employment : May 2016 to April 2017

Responsibilities Held:
 ▪ Managing all the sales related in Prateek Grand City activity of the company.
▪ Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
▪ Effectively communicating with customers in a professional and friendly manner.
▪ Contacting potential customers to arrange appointments.
▪ Speaking with customers using clear and professional language.
▪ Resolving any sales related issues with customers.
▪ Making follow-up calls to confirm sakes orders or delivery dates.
▪ Responding to sales queries via phone, e-mail and in writing.
▪ Accurately analyzing and assessing statistical data.
▪ Supporting the field sales team.
▪ Organizing sales promotional campaigns.

Employer : BD Green Home Pvt. Ltd.( Noida )

Designation : Sales Coordinator & Operation Manager

Period of Employment : January 2015 to May 2016

Responsibilities Held:

▪ Managing all the sales related activity of the company.

▪ Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
▪ Writing up accurate and grammatically correct sales correspondence.
▪ Tracking sales orders to ensure that they are scheduled and sent out on time.
▪ Effectively communicating with customers in a professional and friendly manner.
▪ Contacting potential customers to arrange appointments.
▪ Speaking with customers using clear and professional language.
▪ Resolving any sales related issues with customers.
▪ Completing the administrative needs of the Sales Department.
▪ Making follow-up calls to confirm sakes orders or delivery dates.
▪ Responding to sales queries via phone, e-mail and in writing.
▪ Accurately analyzing and assessing statistical data.
▪ Ordering and ensuring the delivery of goods to customers.
▪ Supporting the field sales team.
▪ Ensuring that staff uniforms and personal appearance are always clean and professional.
▪ Carrying out administrative tasks such as data input, processing information, completing paperwork and
filing documents.
▪ Organizing sales promotional campaigns.
Personal Details:

• Name : Seema Dewan

• Father’s Name : Late Mr. Kishan Lal Saini
• Husband’s Name : Mr. Nikhil Dewan
• DOB : 3rd September 1989
• Marital Status : Married
• Home Town : Greenfiled Coloney, Faridabad
• Languages : English and Hindi

Declaration:

I, hereby declare that the aforementioned facts are true and I am solely responsible for any discrepancy thereof.

Seema Dewan

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