KRISTEL MAE MANDAWE

PROFILE WORK EXPERIENCE

An independent and responsible
individual who is always open to
ideas and ready to learn new things.
Possesses outstanding interpersonal
skills. detail-oriented, team-oriented,
hardworking, and creative Has
excellent written and verbal
communication skills. Remains
dedicates and committed to tasks,
and flexible whenever there is an
unexpected situation.
CONTACT
PHONE:
+63 9451775189
ADDRESS:
#2 Road 8B Area 3 UPS 5 San Isidro
Paranaque City
Customer Service Representative / Technical Support
Alorica By the Bay, Pasay City (T-Mobile)
September 2021 - February 2023
● A specialized representative providing an outstanding
performance, ability to adapt client’s need and match them with
the right resolution with consistent positive interactions with
customers knowledge of building trust and partnership to maintain a
high-level of satisfaction through effective collaboration.
● Managing multiple cases one at a time, speaking to customers to
quickly get to the root cause of their problem through series of
asking questions to better understand the situation so I can provide
a tailor-fit solution to resolve a problem following up with the clients
to ensure long-term resolution.
● Oversee a team of customer service representatives and ensure
they meet monthly key performance indicators followed by
communication guidelines, policies and procedures by handling
customers complaints assist in placing orders, fulfilling refunds and
handling exchanges. Informing them of existing promotions and
deals that can make them stay longer to the company building long
lasting relationship with the clients. Discussing changes about their
bills and payment. giving out product recommendation based on
their needs and preferences.

EMAIL EDUCATION
Kristelmaemandawe@gmail.com
SENIOR HIGHSCHOOL
SKILLS Olivarez College (2018 – 2020)
● Proficiency in Microsoft Office Humanities and Social Sciences
● Efficiency
● Multitasking CHARACTER REFERENCES
● Effective Communication
● Copy Writing Geroume Adriosula Erwin Dalusung
Team Manager, Alorica Team Manager, Alorica
● Email Management
● Active listening
PHONE: +639369392357 PHONE: +639062729218
● Verbal / nonverbal
EMAIL: g.roume16@gmail.com EMAIL: ishiidalusung30@gmail.com
communication
● Problem solving