ABDULLATEEF MUMINAT DAMILOLA

CUSTOMER SUPPORT SPECIALIST, VIRTUAL REALTOR, DIGITAL MARKETER

ADDRESS: 25, TEIKO ADUEMI STREET, SAHARA, DANSOMAN, ACCRA, GHANA

PHONE:+233559467283 |EMAIL: lateefmuminat@gmail.com

CAREER OBJECTIVES

Experienced and knowledgeable customer support executive with an extensive background in the profession.
Proven ability to close deals in real estate and provide the highest level of customer service. Possesses
excellent communication and negotiation skills, as well as a strong understanding of local markets.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance
business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic
to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a
passion for growth and efficiency to meet company needs and increase service value.

WORK EXPERIENCES

CUSTOMER SERVICE REPRESENTATIVE, VODAFONE GHANA, ACCRA. Dec.,

2023- present

 Answering inbound calls and customer questions about the company, products, or services.

 Resolving customer complaints, Escalating unresolved issues to relevant internal teams

 Exercises professional and ethical judgment in dealing with involved, complex, or difficult
customer situations during telephone transactions.

 Directing customers to the right department or supervisor, Keeping records of customer

interactions

 Handling reversal of funds and exchanges, Addressing billing concerns, Selling products and
services.
CUSTOMER SERVICE EXECUTIVE, GIZMO GALAXY PROMOTIONS LIMITED,
ACCRA, GHANA Oct., 2023- Nov., 2023

 Handled and Executed digital marketing tasks and ensured consistency in the brand messaging via
phone, email, and chat in a professional and timely manner.
 Developed and implemented digital marketing strategies and goals.
 Act as a friendly and knowledgeable representative, addressing customer needs and concerns with
empathy.
 Stayed informed about the company's products, services, and promotions to effectively assist
customers.
 Adhered to established customer service standards and guidelines and Participated in training
sessions to enhance customer service skills and knowledge.

VIRTUAL REALTOR, JOURNEY REALTY GROUP, ALABAMA, USA March,

2023- August, 2023

 Established goal-setting, progress meetings, and cold call sessions to help new agent lead-generation
skills.
 Performed comparative market analysis to estimate property value.
 Drafted and reviewed legal documents such as purchase contracts, leases, and deeds.
 Prepared and guided clients through contracts, escrow paperwork, and deeds.
 Assisted sellers in identifying and evaluating properties for purchase.

CUSTOMER SUPPORT EXECUTIVE

UNITEX TECHNOLOGIES LIMITED (BUYPOWER.NG) JAN., 2022- OCT., 2022

 Responded to telephone inquiries and complaints following standard operating procedures courteously
and efficiently.
 Delivered personalized customer service relating to questions and promptly resolved basic problems on
customer accounts.
 Skilled in using various software applications and programs including Freshdesk and Microsoft Office.
 Processed orders, returns, and exchanges accurately and efficiently.
 Remained open to feedback from supervisor and peers to build and improve skills set.

CALL CENTER REPRESENTATIVE, ISON XPERIENCES (MTN) AUG., 2020-

DEC., 2021

 Managed and coordinated multiple projects while ensuring timely completion.

 Skilled in using various software applications and programs including CRM and Microsoft Office.
 Committed to delivering excellent customer service while working in a fast-paced environment.
 Managed and resolved issues with customers during calls by following a determined script.
 Met performance goals and call center metrics in fast-paced performance setting.

RECEPTIONIST, DELLY’S GLOBAL COMPANY MAR. 2014- JAN. 2020

 Provided typing, word processing, and clerical support and assisted with special projects.
 Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
 Used proper telephone etiquette, answered calls and caller questions, and transferred to proper
extensions.
 Checked visitors in and directed or escorted to appropriate departments and personnel.
 Complied with privacy and confidentiality policies when communicating with callers and guests.

ASSISTANT TEACHER, NATIONAL YOUTH SERVICE CORPS AL BAYAN

SECONDARY SCHOOL, MUTUM-BIYU GASSOL LG, TARABA STATE,
NIGERIA FEB 2018 - JAN 2019

 Developed and maintained consistent, positive relationships with children.

 Helped to maintain a positive learning atmosphere in the classroom.
 Cleaned classrooms and organized instruction materials in appropriate locations.

QUALITY ASSURANCE INTERN, 7UP BOTTLING COMPANY, ILORIN PLANT,

NIGERIA JULY 2016 - OCT 2016

 Ensured that lab cleanliness and safety standards were maintained.

 Monitored testing procedures to ensure that all tests were performed according to established item
specifications, standard test methods, and protocols.
 Calibrated, validated, and maintained laboratory equipment

QUALITY ASSURANCE INTERN| PEACE PHARMACEUTICAL COMPANY,

ILORIN APR 2016 - MAY 2016

 Analyzed samples using a variety of analytical techniques.

 Conducted chemical or physical laboratory tests to assist scientists in making qualitative or quantitative
analysis of solids, liquids, or gaseous materials.
 Calculated molar concentrations of various substances based on their physical characteristics.

EDUCATION

 ACCRA BUSINESS SCHOOL, ACCRA, GHANA| JAN 2023-MAR 2023

EXECUTIVE CERTIFICATE IN BUSINESS ADMINISTRATION.

 FOUNTAIN UNIVERSITY OSOGBO, NIGERIA| OCTOBER 2013- AUG
2017 B.Sc. BIOCHEMISTRY AND NUTRITION

 EBENEZER HIGH SCHOOL, ILORIN| SEPTEMBER, 2008- JULY, 2010 WEST

AFRICA EXAMINATION COUNCIL.

CERTIFICATION

 HR Certification Centre, National HR Mentorship

SKILLS

 Fluent in English Language

 Computer skills; Word, Excel, PowerPoint
 Professional skills; Familiar with CRM and Fresh Desk

REFERNCES

 MULIKAT LARTEEF
Hajj Village, Accra, Ghana
Personal Assistant to Administrative Officer folashadesayi27@gmail.com
+233202042085

 SHARKIRAT LARTEEF
Jubilee House, Accra Senior
Protocol Officer, Office of the
Vice President.
kiraluv1@gmail.com
+233247012028

 DOTUN AFON
37,Offa Road, GRA, Ilorin Support Lead
dotun_kw@buypower.ng
+2348128194378