Name OBASI EMEKA JOSEPH.

Address: Gbagada, Lagos State.

Email Address: obasiemeka1996@gmail.com
Telephone: 08105836877, 09065299243
LinkedIn Profile Link: www.linkedin.com/in/obasi-emeka-18b647144.

PROFESSIONAL PROFILE
Keen to take on the daily challenges of any workplace environment and suitably apply as part of a team to achieve
set targets and contribute positively to any work situation. By so doing, quite easily, I am an adaptable and
ambitious individual who possesses good people-management and interpersonal skills, is proactive and reliable,
and has personal development in the workplace Environment.

PROFESSIONAL SKILL
 Customer Service software skills  Negotiation skills.
 Proficient in MS Office.  Interpersonal-relationship skills.
 Innovative skills.  Team building skill
 Leadership skills.  Material management skill
 Verbal, Non-verbal, and written  Human resources management skills
communication skills.
EXPERIENCES
Role: Guest service agent Date: July 2021 - Jan 2023
Company: Boardroom Apartments Lekki
 Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient
manner to resolve guest concerns.
 Informed customers about payment methods and verified credit card data.
 Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest
arrivals.
 Provided information about hotels, restaurants nearby attractions, available rooms, rates, and amenities.
 Reviewed items of note to determine what needed to be communicated to staff f of subsequent shifts.
 Ensured compliance with hotel company standards and city hospitality policies.
 Contacted housekeeping or maintenance staff when guests report issues.
 Managed invoicing and rate negotiation for large clients, business guests, and group tours.
 Confirmed group reservations and arranged personalized services for event attendees.
 Initiated and implemented up selling techniques to promote Milton Hotel services and facilities to
maximize room occupancy and overall revenue.
 Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a
competent and transparent work environment
 Acted as Manager on Duty during the night hours and resolved guest issues and emergencies.
 Completed and transmitted daily management and accounting reports and supporting documents.
 Verified customer's invoice and establish how the customer will pay for accommodation.
 Maintained files posted balances, and charges and set settlements rooms Deal with Microsoft office
programs.
 Balanced and audited for accuracy room revenue, cashier’s report, guest and t and house accounts, assisting
in the preparation of all reports relevant to daily revenues.

Role: Customer service/ Tele sales. Date: Jan 2020- June 2020
Company: Paycom Nigeria (Opay)
 Maintained a positive, empathetic, and professional attitude toward clients.
 Communicate with clients through all our channels
 Acknowledged and resolved all customer’s complaints.
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  Keeping records of customers, transactions, and complaints.
 Interacting with clients and merchants on payment plans and scheduling debt and losses on a large scale.
 Make available information to help Clients against fraudulent vices.
 Help in negotiations in business proposals.
 Help in conflict resolutions between the company and clients.
Key achievements/projects
 Was able to resolve conflict before escalation by 80%
 Was a member of the best team for two consecutive months.
 Maintain and brought in new clienclients5%
Role: Customer Attendee. Date: May 2008 – Jan
2020
Company: Bosa enterprise.
 Interacting with potential customers on the possibilities of transactions
 Supplying goods to customers
 Facilitated dispute resolutions between the organization and the customer.
 Received, recorded, and processed all applications for deliveries and sales
Key achievements/projects
 Where I was able to improve the customer database by over 300%.
 Improve effective and efficient customer service by over 30%.
 Resolution of the dispute by 60%.
 I was able to reduce the cost of materials by 70% thereby increasing the profit margin by 65%.

EDUCATION, CERTIFICATIONS AND

[2018] Air Force Institute of Technology, Kaduna.
Higher National Diploma in Purchasing and Supply Management.
Training s Attended

(2019) CERTIFICATE OF NATIONAL SERVICE.

Obasanjo farms, Ibogun Ifo, Ogun.

(2019) PROFESSIONAL CERTIFICATE IN INFORMATION COMMUNICATION TECHNOLOGY.

Sansvid-M International (Microsoft).

(2019) PROFESSIONAL CERTIFICATE IN CUSTOMER RELATIONSHIPS.

Sansvid-M International (The institute of customer service)

(2019) PROFFESSIONAL CERTIFICATE IN PROJECT MANAGEMENT

Sansvid-M International (Project management Institute)

[2019]. CAREER KICKSTART EMPLOYABILITY SKILLS.

Poise-Psense certification
INTERESTS
 Customer care representative.
 Executive assistant.
 Project manager
REFERENCES

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Available on request.

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