AGBOR GLORY

Nkolbisson-YAOUNDE

Phone: 680109212/672254498
E-mail: gloryagbor30@gmail.com

Professional Summary
Enthusiastic Administrative Assistant with good grasp of financial, customer service and secretariat
requirements. Friendly and motivated team player with professional demeanor and superior attention to detail.
Education
 Masters 1(July 2016)| University of Yaoundé 2 Soa ( Business Law/ International Relations).
 Bachelor of Science (July 2015)| University of Yaoundé 2 Soa (English Common Law).
 A-Levels (June 2011)| Diligent Bilingual Academy ( Fiango –Kumba)
 O-Levels (June 2009)| St Francis College (Fiango-Kumba)

Work Experience
 Administrative Assistant / Secretary (July 2023 – Current)
Higher Institute of Science, Micro-finance & Local Governance (TKC- Yaoundé )
Responsibilities:
 Perform administrative tasks, document management and report development for inter-departmental
use.
 Calculate teaching hours and come out with payment sheet for lecturers using excel spreadsheets.
 Train and help less experienced staff manage workloads and assignments, facilitating fulfillment of
organizational objectives.
 Plan office events by reserving venues, communicating schedules and coordinating setup.
 Train new staff in company procedures, operational best practices and computer software

 Administrative Assistant/ Cashier (Dec. 2019-Jan. 2023)

EASYOFFICES ( Monte Anne Rouge – Yaoundé)
Responsibilities:
 As a Cashier, received all forms of payments and created detailed expenses reports and requested for
capital expenditure
 Supported efficient meetings by organizing meeting spaces, interviews, documenting discussions and
distributing meeting notes or interview questionnaires
 Answered phones and performed clerical office functions to address queries, concerns and issues,
escalating complaints to management.
 Greeted visitors and appropriately directed to designated areas.
 Handled client correspondence and internal communications in a professional manner.
 Directed incoming mail, interoffice messages and packages to office recipients.
 Managed printer maintenance schedule and toner replenishment.
 Managed daily calendar and juggled meetings for supervisor.
 Provided high level of administrative support, including copying, faxing and document distribution.
 Created and maintained spreadsheets using Excel.
 Coached new employees on company procedures, operational best practices and computer software.

 Distribution/ Commercial Agent (Aug 2019 - Dec 2019)

DOYOAN OPTIC SARL (Yaoundé-Cameroon)
Responsibilities:
 Professionally responsible for promoting, negotiating and settling commercial operations on behalf of or
in the name of the enterprise
 Prospect all types of clients (cash or insurance)
 Give a daily feedback of commercial activities
 Create a distribution link for the enterprise.
  Documented orders and coordinated deliveries, taking into account customer requests.
 Adapted selling style based on customer profile and requirements.
 Collaborated with sales and marketing teams to produce ideas for sales aids, promotions and leaflets.
 Gathered feedback from customers about products and vendors and shared data to improve offerings.
 Identified decision-makers at companies and built contacts to underpin sales efforts.
 Recorded customer reactions, questions and requirements to guide decision-making.
 Contacted customers after sales to assess satisfaction and offer additional products and services.
 Presented products with polished demonstrations highlighting functions, usability and unique selling
points to help close sales.

 Cashier/ Waitress (Jan 2017- Aug 2019)

Restaurant MANUBA –Yaoundé
Responsibilities:
 Helped customers with specific item requests by answering questions and offering knowledgeable product
advice.
 Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy.
 Maintained clean, tidy and organized checkout areas.
 Assessed customer needs through clear communication, anticipating and responding appropriately to
queries.
 Assisted customers with making optimum food choices for individual needs.
 Issued receipts and required documentation for cash transactions.
 Addressed and resolved complaints regarding transactions and ticket issuing.
 Processed refunds and exchanges at customer service desk.
 Minimized fraudulent transactions by assessing notes when processing payments.
 Calculated and provided accurate change to customers after transactions.

 Secretary/ Office Clerk ( Aug 2015- Dec 2016)

VERITASLAWFIRM (BUEA- CAMEROON)
Responsibilities:
 Directed incoming mail, interoffice messages and packages to office recipients.
 Greeted visitors and appropriately directed to designated areas.
 Performed administrative tasks, document management and report development for inter-departmental use.
 Answered phones and performed clerical office functions to address queries, concerns and issues, escalating
complaints to management.
 Organized and stored hardcopy files.
 Updated client correspondence files and noted additions in file index.

Skills
 Self-motivation and initiative  Microsoft Office
 Analytical thinking  Flexibility and time management
 Business processes understanding  Multitasking
 Decision-making and sound judgment  File maintenance
 Reporting skills  Administrative operations
 Ability to work under pressure  Strong interpersonal skills
 Accounting skills  Deadline-orientated
 Problem solving  PC proficient
 Bookkeeping  Labor relations
 Multitasking and prioritization
 Invoice organization