SHARAN DUMPA
Enhance knowledge base while meeting challenges, provide expertise as
Email
sharan.venus@gmail.com
Mobile
+91-9505419889
Address
House# 1-3-19/93/1,
Vampuguda colony,
Kapra, Sainikpuri.
Hyderabad- 500061
Telangana State
Trainings Attended:
Customer Centricity.
Effective Time Management.
Email Etiquettes.
Conference Call Etiquettes.
Presentation Skills.
Communicating Under Stressful
Situations.
Personal Skills:
Quick learner.
Effective Time Management.
Discipline.
Hard Working.
Dedication towards work.
Adaptable to new environment
Roles & Responsibilities
Objective
contribution to excellence and reach greater heights while venturing new zones.
Employment History
 Having 10 years of experience in Collections (Accounts Receivables),
Reporting and SABA administrator.
 Worked with cross cultural firms like Amazon, Deloitte and Genpact.
 Have extensive understanding in the functionality of Accounts & Learning
Management Systems.
 Functional expertise with Collections tools, Saba cloud, Saba, LMS tools,
MTM, SAP and SQL with a good knowledge of the technical aspects.
 Worked in 24/7 Support and has knowledge in process of production support
and Service Management activities.
 Strong organizational, project management, communication and
presentation skills.
 Worked in Genpact during 2010 to 2012 and in Deloitte from 2013 to 2016.
TECHNICAL :
 Collection Workbench Tool (CWB)
 SAP FICO (System Applications and Procurement)
 MS Office 2010/O365
 Salesforce
Business Skills
 Excellent Email Etiquettes
 Excellent Communication and Client Interaction skills
 Adaptable and Change driven
 Proficient in preparing reports and dashboards for the clients
 Good Typing skills (50 WPM)
Achievements
 Received 2019 Year an Award for outstanding contribution to AR team
 Recognized for Outstanding Performance in improving process scores
through effective training in the year 2018.
 Couple of silver awards for the outstanding performance on meeting the SLA
month in the year 2019
 Received an appreciation email from customers for providing quick
resolutions on his queries.
Amazon is a market leader in Finance and Accounting (F&A) business process transformation with
extensive experience.

(May 2016 to till date)

 Works on an assigned portfolio that includes a mixture of both routine and complex accounts. 
Conducts extensive research and analysis of account history (usage, payment history,
subscriptions, and subscription contracts).
 Supporting the Agents/Clients during month end activities  by collating the unapplied cash  and
posting them as per the customer advice
 Working with reconciliation department and do the needful research to offset the entries.
 Prepare daily & monthly reports and Operation Manager on each account receivable issues and
escalations.
 Contacting Sales department in resolving issues relating to customer.
 Resolving cases and tickets as per service Level Agreement (SLA).
 Prepare daily & monthly reports, assist Operation Manager on each account receivable issues
and escalations.

Deloitte is one of the big four professional services firm in the world. Deloitte and most of its member firms
globally uses SABA 5.5 LMS for learning and training activities for its employees.

(Jan 2013 to May 2016)

 Primarily engaged in the operational and functional activities of SABA Learning Management
System.
 Being the Business Lead and working with the team to set strategic direction for the various
learning technologies.
 Provides general oversight, leadership and technical direction for Learning Management System
requirements.
 Partner with multiple teams to lead the implementation of the learning technologies.
 Provide consulting to member firm on learning needs as it relates to learning technology and
ensures that learning solutions meet the member firm’s technical and quality standards.
 Establishes relationships with member firms to determine learning technology requirements,
expectations and issues.
 Maintain subject matter expertise for various learning technologies processes and activities.
 Support for regular client Q&A sessions and other member firm outreach initiatives. Will be an
advisor during these sessions and present various topics.
 Participate in the development and deployment of functional and usability testing for the learning
technologies.

Genpact is a market leader in Finance and Accounting (F&A) business process transformation
with over 16 years of extensive experience.

(June 2010 to Dec 2012)

 Works on an assigned portfolio that includes a mixture of both routine and complex accounts. 
Conducts extensive research and analysis of account history (usage, payment history,
subscriptions, and subscription contracts).
  Supporting the Agents/Clients during month end activities  by collating the unapplied cash  and
posting them as per the customer advice

 Working with reconciliation department after the close and do the needful research to offset the
entries.
 Handling the escalation calls from Customer/ Clients.
 Down load ERMS Invoices (adjustments )from WEB,
 Creating the debit memo’s and credit memos as per the requirement.
 Monthly reports & conference calls with Finance Manager & finance director, and Operation
Manager on each account receivable issues and escalations.
 Contacting Contract Administration and Sales division in resolving issues regard to PO
(Purchase Order) and Price.
 Sending weekly reports to COP (Central Order processing) on residual with regard to price issue
for resolution.
 Applying payment in five days of TAT (Turnaround Time) which is as per service Level
Agreement (SLA).
 Creating debit notes &credit notes as per Clients &customer request.

Qualification
ACADEMIC:

 Master in Business Administration from Osmania University, Hyderabad – 2015-17 with 65%.
 Bachelor Degree in Commerce from Osmania University, Hyderabad - 2006-09 with 68%.

Personal Profile :
 
Name : D SHARAN.
Father's Name : D. YADAGIRI.
D.O.B : 03rd March 1988.
Marital Status : Married.
Sex : Male.
Languages Known : English, Hindi and Telugu.

Declaration :

I hereby declare that the above information is true to the best of my knowledge.

Place:
Date: (SHARAN)