Personal Details

Name: Nurhidayah Mohd Affandi

IC No: 831019-11-5076
Contact No: 012-7797705
Email Address nurhidayah.affandi@gmail.com
Home Address: Desa Impiana Condo, Taman Puchong Prima, 47100 Puchong Selangor
Own Transport: Yes
Shift Work: Flexible

Career Profile

Have the skills with strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and
responsibilities. Self-motivated with a results-driven approach.

• Standard office automation products (Word, Excel, Outlook, Teams).

• High level of interpersonal skills, with a strong focus on written and verbal communication.
• Organizational, good at multi-tasking and time management skills
• Strong team player.
• Flexible and good problem solving.
• Able to work with sense of urgency under multiple deadlines while successfully organizing and completing tasks with
minimal supervision.
• Fluent English both written and verbal. • Database experience, particularly in Salesforce.
• Experience with using SharePoint.

Professional Strengths

 Possess 13 years of professional experience as Customer Service, Contracting and Procurement Business
Analyst, Administrative Support and Sales.
 Excellent verbal and written communication skills
 Experienced in customer interfacing with issues analysis and problem solving skills.
 Goal-oriented with proven ability to manage and complete tasks within deadlines.
 Familiar with basic operating systems like CRM, Sharepoint, Salesforce, Microsoft Word, Excel, PowerPoint, SAP
system, Facebook Ads Manager and IQ Navigator.

Educational Summary

 Diploma of Business Studies, UiTM, Malaysia, 2007 (CGPA: 3.55/4.0)

 Awards - Dean's List holder
 1st Semester (Mar 2004) GPA:3.69/4.0
 2nd Semester (Oct 2004) GPA:3.75/4.0
 3rd Semester (Nov 2005) GPA:3.52/4.0
 6th Semester (May 2007) GPA:3.92/4.0

Professional Experience

Cuckoo International (Mal) Sdn. Bhd.

Natural Executive Jan 2017 – Present

 Respond to customers’ queries in a timely, friendly and professional manner through inbound calls.
 Actively seeking out new sales opportunities through cold calling, networking and social media.
 Setting up meetings with potential clients and listening to their wishes and concerns.
 Negotiate/close deals and handle complaints or objections.
Shell Business Service Centre Sdn. Bhd, June 2013 – Nov 2016
Contracting & Procurement Business Analyst

 Awareness of worker contracts, CP related issues and policies. Experience in customer interfacing with both
internal and external stakeholders to resolve or route their queries and issues to respective Business face ups.
 Knowledge in invoice analysis and problem solving skills. Engage with business and suppliers in providing
updates of the invoice payment status queries and issues.
 Involved in Vendor Portal, Self-Serve, Ticketing Tool and Deepen Footprint projects and achieved the target in a
given timeline and at the same time deliver the operational duties.
 Achieve personal KPI and drive the team KPI’s as one of the top 5 ticket contributor.
 Act as Back up Team Lead when necessary. Support newbies and colleagues whenever they require further
assistance in resolving work related issues.
 Work in US shift – rotation every 3 months to APAC or EMEAR shift.
 Awarded Analyst of the Year 2015 – 2nd Runners-Up.
 Awarded Analyst of the month (Frontline) for April, August and September 2015.
 Awarded Analyst (Frontline) for the 2nd Quarter 2014.

Popular Book Co. (M) Sdn. Bhd. Sep 2012 – May 2013
Senior Admin Assistant, HR Department

 Assist the HR Admin Manager with daily admin activities.

 Prepare and maintain data or records associated with outlets, business license, company vehicle and
maintenance services.
 Create and send purchase orders (PO) to every supplier. Track the status of orders, contracts, and requisitions.
 Contact supplier to expedite or schedule deliveries and to resolve late or missed deliveries, shortages, and other
problems.
 Responsible in terms of security, cleaning, fire extinguisher and pest control services in all Popular Outlets and
HQ. Engage with suppliers for a new quotation or communicate if there is any issue related to these services.

ISS FACILITY SERVICES SDN. BHD Feb 2011 – Aug 2012

Admin Executive, Facilities Management

 Assist Operation Manager with HR issues, employee orientation, development, and training logistics and
recordkeeping.
 Responsible for monitoring FM Helpdesk Team, Telephonist and Receptionist in their daily activities.
 Arrange and direct office services such as supply acquisition and equipment acquisition, disposal of assets,
parking, organization, security services, and maintenance.
 Prepare and maintain data or records associated with personnel, supplies, inventory, machine maintenance, and
orders.
 Compile data, conduct research, and create papers for presentation and consideration by department
 Create purchase requisitions (PR) and send purchase orders (PO) to every supplier. Track the status of orders,
contracts, and requisitions.
 Promoted from Admin Assistant to Admin Executive within 6 months.

Star Solutions Sdn. Bhd Jan 2009 – Jan 2011

Inbound Call Centre Supervisor, Petaling Jaya

 Assist administrative managers in performing the daily activities of the organization.

 Supervise and monitor customer service executives in their day-to- day tasks.
 Handling inbound calls and supporting customers from Malaysia, Philippines and Australia.
 Handling customers’ enquiries, account related assistance and complaints through phone.
 Managing customer service executives to ensure that they are attending to customers with professional ethic and
resolve customers’ enquiries.
 Responsible for training new staff.
 Achieve personal KPI and department target.
 Personal Details

 Date of Birth: 19/10/1983

 Availability:
 Immediately

References

1. Noor Kamarina
Contact no.: +6016-217 7600
Senior Natural Manager in Cuckoo International (Mal) Sdn. Bhd.

2. Shahreza Samat
Contact no.: +6012-365 3095
Process Expert in CP Operations, Shell Business Service Centre Sdn. Bhd.